I was amazed with my experience at Ramsey. I worked with Rufad Medinoski. He did all the basics right, answered questions with no pressure, was nice but not slimey, made the negotiation/purchase process so easy.
BUT here's what impressed me: I needed a car quicky, and I LOVE Mazdas. After asking questions, I figured out a Subaru is a better fit this time, (apparently they can sell both.) He didn't try to pressure me into the other choice which would probably have made him more money...just got me into the car that I needed. Then he went the extra mile helped me get to the rental car agency to return a car (it was within a mile, but was on one of the 100 degree days, so was so appreciated!)
I found the rest of Ramsey's to be great as well. Michael Novak in the business office explained everything in detail, again no pressure, just finding what was a good fit. Rufad introduced me to the servicing team so I know my options there.
Overall it was a much better experience than I hoped for in a car buying experience.