I just needed an oil change/tire rotation (first service) on my Subaru Outback 3.6L. That was the first time I used their express service. The initial impression was good - not many cars in line, waiting area is great, everything is clean, they have a coffee/tea/cookies/TVs, even a play room for kids.
At a time I left my vehicle I clarified if it's going to be a synthetic oil and if they top off all the liquids - got a "Yes" answer on both questions.
When I was told that all the work is completed and was going to sign the bill I noticed a suspiciously low price for the oil change - they did conventional instead (the girl who I was dealing with explained that as "she looked under the hood and since I have 3.6 and conventional can be used, they put that ..."). It took me some effort so they finally drain the wrong oil and put synthetic as I initially asked. The service person never apologized for the mistake.
I left the service center, but then decided to park and check the other work they were supposed to do under the hood - I found no signs of adding the washer (the level was way below the pipe) or coolant fluids (was at LOW). I came back and had a discussion with some other guy, he offered me to refill the washer fluid and stated that the coolant level is at a level it should be and they do it that way "for many years" (I disagreed since the owners manual clearly says have it on FULL or close to it when liquid is cold and mine was hot at a time of check).
- they adjusted a tire pressure on all wheels to 36 psi and put a note in the final report (vs Subaru recommended setting is 35 front/33 back; the car was hot so some adjustments is possible, but not the same pressure on all 4 wheels)
- I had a service at the end of September, they put a sticker on the windshield saying that the next service is at 6000 miles (which is right) or the end of February (which is NOT right - it's only 5 months, not 6 as recommended by Subaru, it should be end of March otherwise).
In the rest it was a great oil change and tire rotation :)