Randy Lee's White Bear Lincoln Mercury

Derrick Sanders handled this service; he is excellent - efficient, professional, knowledgable, and friendly. He accommodated my needs and got the work done quickly and thoroughly. efficient, professional, knowledgable, and friendly. He accommodated my needs and got the work done quickly and thoroughly. More

I was very pleased with the friendliness of the staff. The process went very smoothly. I am getting use to the new features, I know I can come back and get help when I need it. The process went very smoothly. I am getting use to the new features, I know I can come back and get help when I need it. More

I can honestly tell you that this has turned into a nightmare. It's been almost a week and, although I have my car, I have no paperwork, no tag, no title, and no registration. The dealership has no rea nightmare. It's been almost a week and, although I have my car, I have no paperwork, no tag, no title, and no registration. The dealership has no real interest in getting it any of it to me. There is no sense of urgency or commitment to genuine customer service from either Sam or Tony (last names available upon request). I bought a 2019 Lincoln Navigator Black Label from White Bear and i can honestly say I've been treated better when I bought my Dodge Ram from Enterprise or my BMW 750 from Carmax.  Genuine follow up, follow through and commitment to customer service existed in both those transactions. Distance is an enemy here as well. I did not have enough control over critical aspects of the buying process. I was not able to go to the dealership and address any isdue directly. Now they have my money - all of it - and I'm a done deal fighting for attention and support against the next dealership and I'm in a losing battle. After a week I am still waiting for my paperwork, the title, and the temporary tag despite an ongoing and continuing dialogue with the dealership. Once the purchase was complete I was forgotten. No contact unless I reached out. No ideas unless I suggested them. Vehicle wasn't cleaned let alone detailed (confusion on pick up date and time), floor mats were non existent, and an AC seal from dash to driver's door was missing. Again, complete lack of concern or contact after purchase. Where was the attention to detail in this process? So right now I have a $100,000 vehicle that I can't drive. I have no receipt, no financial paperwork, no tag, no title and no temporary tag despite asking for all immediately after receipt of the vehicle and recognition that it was missing. There appears to be little or no sense of urgency in getting any of the documents to me. Easy to express mail, FedEx, UPS or even USPS over night but it's the 29th and I have nothing. Just learned they sent it via ground and I won't have anything until September... fml Wouldn't do this again. Had to arrange my own transportation to avoid their exorbitant transport pricing. Too far away to personally visit the dealer so no way to directly address the issues or this wouldn't have happened. Pay close attention when you deal with White Bear Lincoln. More

I went in for an oil change. They found another problem. They gave me a loner so I wouldn’t have to sit and wait. It was fixed that day and I went back and got my car. It was great! They gave me a loner so I wouldn’t have to sit and wait. It was fixed that day and I went back and got my car. It was great! More

Service is good. Appreciate having my car picked up & delivered back to me when service is done. People are friendly & helpful. Good listeners & wanting your experience to be good. I am happy with White delivered back to me when service is done. People are friendly & helpful. Good listeners & wanting your experience to be good. I am happy with White Bear Lincoln. More

Great Service! Jim made this process quick and easy for us! We had great customer service and we felt very comfortable with the process, even with Covid-19 precautio Jim made this process quick and easy for us! We had great customer service and we felt very comfortable with the process, even with Covid-19 precautions. More

We would like to thank Jim Adler and his team at White Bear Lincoln Mercury for an amazing experience throughout the whole buying process including the Financial team! Thank you all so very much! We would Bear Lincoln Mercury for an amazing experience throughout the whole buying process including the Financial team! Thank you all so very much! We would highly recommend them to anyone! More

I got tricked into over paying for a lemon title car with odometer rolled back! Worst price of xxxx dealership! Really racism service representative! Don’t ever recommend anyone else to this trash dealership odometer rolled back! Worst price of xxxx dealership! Really racism service representative! Don’t ever recommend anyone else to this trash dealership!!! More

Recall-experience Called about recall on thursday and got in 4 days later, very quick considering it was a 4th of July weekend , I was taking care of within a reasonab Called about recall on thursday and got in 4 days later, very quick considering it was a 4th of July weekend , I was taking care of within a reasonable time and in a very friendly manner, very helpful since I'm 80 and wearing a mask. More

I have been with White Bear Lincoln for years. Accommodating, understanding , taking time to meet your needs, to the Vehicle you choose. Friendly, explained every questions I asked. Took the time Accommodating, understanding , taking time to meet your needs, to the Vehicle you choose. Friendly, explained every questions I asked. Took the time to explain the New options and working systems. We feel comfortable to do business with White Bear Lincoln. More