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Toyota of Kenner - Service Center

Kenner, LA

4.5
2,103 Reviews
Call Service Center (504) 702-6926

2,103 Reviews of Toyota of Kenner - Service Center

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April 11, 2024

My husband and I were treated very well everyone that we came in contact with was very nice and kind so I would recommend this Toyota dealership to my family and friends. E.M and C.M More

by C M
Recommend Dealer
Yes
Employees Worked With
Fred Mena
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bang Bui
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alex Mena
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 13, 2024 -

Toyota of Kenner responded

It is good to hear that you had a great experience at our dealership. Good customer service is what we strive for daily. Thank you for your business and we look forward to servicing you in the future.

Helpful
April 10, 2024

Waited over 6 hours for my car to have routine services provided. Prices I was charged was ridiculous. I will not use Ray Brandt Toyota in the future. More

by Farewell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Erick Burgess Sr
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 10, 2024 -

Toyota of Kenner responded

I apologize for our less than satisfactory performance at your recent service visit. Please know that we respect our customer's time. It is never our intention to take longer than necessary for a repair. While I do not know the particulars in this instance I can say that we should have communicated with you better. And for that I apologize. Pricing unfortunately is not decided within our dealership. I will share your feedback with our Corporate Office, as it is important that we remain competitive. If you would like to provide additional details I welcome the conversation. My name is Allison and I can be reached at 504-464-4500. Thank you for taking the time to share your experience.

Helpful
April 08, 2024

What a great service representative is Sheila has always been super helpful in all dealing with her. Thank RB Toyota!!! More

by Skip Jacobs
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erick Burgess Sr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Douglas Montalbano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shelia Leblanc
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lenny Thomas
4.0
This rating includes all reviews, with more weight given to recent reviews.
Kerry Cella
4.0
This rating includes all reviews, with more weight given to recent reviews.
Takiyah Cavilear
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Eddlestone
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 10, 2024 -

Toyota of Kenner responded

Thank you for your loyalty to our dealership. Shelia is knowledgeable and caring which allows her to provide excellent customer service. We are glad to hear that that was your experience. We look forward to servicing you in the future.

Helpful
April 08, 2024

Excellent in doing their job, good job. For sure i’ll be back Soon for another problem about my car More

by Ogie Cuz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erick Burgess Sr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Douglas Montalbano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shelia Leblanc
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lenny Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kerry Cella
5.0
This rating includes all reviews, with more weight given to recent reviews.
Takiyah Cavilear
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mariano Gomez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Eddlestone
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Lemoine
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 08, 2024 -

Toyota of Kenner responded

It's good to hear that you were satisfied with your customer service at our dealership. We appreciate your business and look forward to servicing you soon.

Helpful
April 06, 2024

I brought my vehicle for service on 4/3/24 just to find out my vehicle was beyond repair. i would like to commend Doug Montalbano in the Service Dept. for breaking the news to me gently. He then proceede More

by Jenny.a.coffman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joseph Evans
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Helpful
April 05, 2024

Sheila handled everything perfectly Sheila is the one that handles the whole appointment and it was flawless More

by vette991
Recommend Dealer
Yes
Employees Worked With
Shelia Leblanc
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Shelia Leblanc
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Apr 06, 2024 -

Toyota of Kenner responded

Shelia is definitely great at what she does. It's good to hear that you had a flawless experience. Thank you for sharing.

Helpful
April 04, 2024

Doug and his service team again exceed my expectations. In a world where most dealerships are an unpleasant place to visit, Doug provides quick information and scheduling and always keeps me informed of is More

by Tangsudik
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bang Bui
5.0
This rating includes all reviews, with more weight given to recent reviews.
Erick Burgess Sr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Douglas Montalbano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Danny Waguespack
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shelia Leblanc
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lenny Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Woody Gregoire
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chad Legnon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Allison Kimbrough
5.0
This rating includes all reviews, with more weight given to recent reviews.
Takiyah Cavilear
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 06, 2024 -

Toyota of Kenner responded

Such wonderful feedback! Thank you for being a loyal customer. Doug is exceptional when it comes to professionalism, efficiency and communication. We will strive to continue providing you with good customer service. We look forward to servicing you in the future. Thank you for taking the time to share your experience.

Helpful
April 04, 2024

Mr.Montalbano is extremely attentive in regard to addressing concerns about my car being repaired and notifying me promptly. More

by Silver,Mary #
Recommend Dealer
Yes
Employees Worked With
Douglas Montalbano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Douglas Montalbano
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Apr 06, 2024 -

Toyota of Kenner responded

Communication is key when it comes to anything and the status of your vehicle is high on the list. It's good to hear that Doug kept you informed. Thank you for the feedback.

Apr 06, 2024 -

Toyota of Kenner responded

Communication is key when it comes to anything and the status of your vehicle is high on the list. It's good to hear that Doug kept you informed. Thank you for the feedback.

Helpful
April 01, 2024

The problem with my truck was not resolved. My truck still pulls to the right yet I was charged for the alignment that didn't fix the problem. I was also very upset the dealership charged me an More

by trent.gray
Recommend Dealer
No
Employees Worked With
Shelia Leblanc
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Shelia Leblanc
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Apr 03, 2024 -

Toyota of Kenner responded

We welcome the opportunity to resolve your alignment issue. Occasionally, we do have to revisit for adjustments. I do apologize for the inconvenience but we will honor our service. As for the credit card fee, under our new ownership I am pleased to say that we at Toyota of Kenner no longer assess this fee on credit or debit card transactions. Please call us to schedule an appointment to address your concern. Thank you for providing your feedback. Allison Kimbrough, Customer Relations Manager 504-464-4500

Helpful
April 01, 2024

Professional, courteous, and efficient I felt very comfortable at the dealership. All representatives were professional and treated me with respect. My car was serviced quickly while I worked on my la More

by MLEAKE790
Recommend Dealer
Yes
Employees Worked With
Shelia Leblanc
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Shelia Leblanc
Report | Print
Apr 03, 2024 -

Toyota of Kenner responded

I am glad to hear that your customer service experience with us met with your expectations. We strive to be professional, courteous and efficient at all times. Thank you for sharing.

Helpful
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