Ray Catena Lexus of Monmouth

I emailed Ray Catena Lexus and asked to be contacted by email in 2 places and I got a phone call from the dealership that day...they have a Preferred Method of Contact but don't use it. After 2 more email email in 2 places and I got a phone call from the dealership that day...they have a Preferred Method of Contact but don't use it. After 2 more emails I finally got an email back asking me how could they help me !!! I already emailed my question and this is how they respond. The following are the people that I was in contact with and still have not gotten an answer. Jason Leach Sales & Leasing Consultant Chad Mieden Sales Manager Daniel Marinkovic Sales Manager Jennifer Customer Care Assistant John Lucky Sales & Leasing Consultant STAY AWAY unless you have time to waste !!!! More

Greg Webb is 5 stars goes above and beyond what I can reasonably expect. Service department is another story. reasonably expect. Service department is another story. More

I bought a used 2017 Lexus RX350 from here. My salesperson was Matt Bruno, and it was a 5/5 experience from the first call to the end. I was an out-of-state buyer and had to do all the negotiat My salesperson was Matt Bruno, and it was a 5/5 experience from the first call to the end. I was an out-of-state buyer and had to do all the negotiations remotely without seeing the car in person. Matt assured me the car's condition was 10/10 for its age, and was extremely up-front about all the prices. Once we agreed on the price and paid a downpayment, I made a last-minute decision to do a PPI, and without any hesitation, Matt and his manager(s) agreed to it. PPI returned perfectly, and they had all the paperwork ready for us. We paid in cash, and the transaction/paper signing process was done in 10 minutes. Overall, I'd definitely visit their dealership for my next purchase, even if it meant I had to do another 3.5-hour journey each way. More

I have made many car purchases and this is above and beyond the best car buying experience I have had. I worked with Chad Mieden and he was very honest and professional throughout the entire process, f beyond the best car buying experience I have had. I worked with Chad Mieden and he was very honest and professional throughout the entire process, from the first contact to the final deal. This is my first time purchasing a Lexus and from this experience it will not be my last time, from Ray Catena Lexus of Monmouth. Chad made sure that I was treated with respect and that my concern and needs were a priority. I also worked with John Lucky who is great to work with he is knowledgeable and very personable it was a pleasure to do business with such an outstanding company that genuinely care about their customers. It is very enlightening to experience such an Exceptional and First Class dealership as Ray Catena Lexus of Monmouth. I definitely recommend. More

This was my first Lexus visit and the staff was great, very helpful , good communicators, and made you fell you were in good hands! very helpful , good communicators, and made you fell you were in good hands! More

John Lucky at Lexus in Ocean Township is beyond fabulous. Highly recommend you see this man. Very comfortable and fun to work with purchasing my car. Never met a better salesman. Highly recommend you see this man. Very comfortable and fun to work with purchasing my car. Never met a better salesman. More

This dealership was such an excellent experience for me considering this was my 1st Certified Used Lexus that I purchased. I had the pleasure of working with Luke Albrink & Alex who are very honest salesma considering this was my 1st Certified Used Lexus that I purchased. I had the pleasure of working with Luke Albrink & Alex who are very honest salesman. They don’t pressure to purchase items that you don’t really want or need. I highly recommend this dealership to others. I was also highly recommended to do business with Luke by my friend Sandy, who purchased 5 vehicles from them. More

Exceptional and First Class service and expert care for my RX from Ray Catena Lexus of Monmouth and Brian Chadwick’s Service Department. Top notch in every aspect. Thanks to John, Jackie Pasquale, and John my RX from Ray Catena Lexus of Monmouth and Brian Chadwick’s Service Department. Top notch in every aspect. Thanks to John, Jackie Pasquale, and John S. for outstanding customer service and proactively attending to every detail for my RX and for me as a customer. Reason I continue to use Ray Catena Lexus of Monmouth for Sales and Service for the past 20+ years. Highly recommend Andrew Seibert (Master sales consultant) for phenomenal deals and goes over and beyond - “unbeatable”. All in all this dealership cannot be beat: honest, reliable, unbeatable service… entire dealership from sales to service … they all go over and beyond. Just remarkable ! More

“Perfection” is hard to define but you know it when you see it; and this truly exemplifies the Service Department at Ray Catena Lexus of Monmouth. From their flawless and honest service, professionalism, see it; and this truly exemplifies the Service Department at Ray Catena Lexus of Monmouth. From their flawless and honest service, professionalism, to their outstanding and dependable customer service.also, to know that Ray Catena Lexus of Monmouth Service Department and Dealership are always there for their customers at time of need is just extraordinary. To specifically acknowledge: Beyond words in appreciation to Jackie Pasquale, Brian Chadwick and his Service Department for their unwavering reliability, and for all they did to guide me and quickly expedite support to help me in an unexpected and concerning tire situation with my RX. Again for the many years I have been a customer of this dealership, I continue to be amazed by their extraordinary and dependable services for my RX and also as a customer of the Service Dept. at Ray Catena Lexus of Monmouth. Sincere appreciation and heartfelt thanks to Brian Chadwick (Manager of Service Dept.) and Jackie Pasquale for going over and beyond to reach out and help. Ray Catena Lexus of Monmouth Service Dept.and Dealership - without question are the absolute best ! More