We recently leased a 2014 Lexus ES Hybrid from Ray Catena's dealership in Larchmont, but since we live near his new White Plains dealership, we figured we'd bring our car there to be serviced. From the moment I drove into the service area, I felt like I was being treated like royalty! Frank Acevedo , the service consultant, came over to introduce himself to me, before I was even out of the car. Although I hadn't made advance arrangements for a loaner since I wasn't sure how long the service would last, Frank suggested that I should have one and within 5 minutes of arriving, I was driving home in a very impressive Lexus SUV! About a half hour later, Frank called me. Apparently there was a valve that needed to be replaced and he asked if I'd mind keeping the loaner overnight so that they could order the part and insure that everything would be done right. Yesterday Frank called me to let me know the car was ready for pick up and when I arrived, he was so helpful that I was moved by his genuine concern for my satisfaction. In all my years of bringing cars to dealerships for service, I was never treated in such a warm and welcoming manner. If you have a Lexus and it needs to be serviced, I would urge you to take your car to the Ray Catena Lexus dealership in White Plains! They just opened in June and based on my experiences, the staff is intent on making sure that you feel great about owning a Lexus and having the best possible experience while your car is being serviced.