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Ray Catena of Freehold - Mercedes-Benz Dealership - Service Center

4.1

47 Lifetime Service Reviews

4380 Route 9 South, Freehold, New Jersey 07728

47 Reviews of Ray Catena of Freehold - Service Center

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October 17, 2018

"Outstanding service"

- Micara

Dondi Polera and Mary Sabine are two of the most outstanding service people I have ever dealt with in my life. They make the service experience actually pleasant and they both make you feel as if you are special. I cannot say enough about their commitment and genuine concern for their customers. I look forward to many more positive experiences with these two dedicated and professional employees of Ray Catena of Freehold.

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Recommend Dealer
Yes
Employees Worked With
Jack Coffey
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Other Employees : Dondi Polera, Mary Sabine
Oct 18, 2018 -

Ray Catena of Freehold - Mercedes-Benz Dealership responded

Thank you for taking the time to provide us with your positive feedback. It is a pleasure to hear that your service experience was outstanding thanks to Dondi and Mary! Please do not hesitate to reach out with any questions. We look forward to seeing you in the future!

October 16, 2018

"Outstanding service. Makes servicing your car very easy. "

- iteach07

Terrific service department. The service manager and his staff makes servicing your car so easy. Very accommodating with loaner cars. Very knowledgable. Highly recommend this dealership.

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Recommend Dealer
Yes
Employees Worked With
Donde Polara and Mary Sabane
Oct 17, 2018 -

Ray Catena of Freehold - Mercedes-Benz Dealership responded

Thank you for sharing your positive feedback with us. We're so happy to hear that your service visit was outstanding and made easy. Please feel free to reach out with any questions, comments, or concerns. We look forward to seeing you in the future!

October 08, 2018

"Reliable, trustworthy, honest in their recommendations. "

- patica

I have had my 2007 S550 serviced at Freehold M/B many times and have always found them to be honest and fair. My recent visit to have my vehicle serviced was handled by Mr. Moretti and I have had him in the past and always found him to be conscientious in my vehicle's needs. An excellent service advisor, an asset to Freehold Mercedes.

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Recommend Dealer
Yes
Employees Worked With
Richard Moretti
Oct 08, 2018 -

Ray Catena of Freehold - Mercedes-Benz Dealership responded

Thank you for sharing your positive experience with us! We are happy to hear that our Rich, as well as our whole team, continues to provide you with such excellent assistance and we hope to see you again in the future!

September 23, 2018

"Always Outstanding Service."

- dennisA243

From service scheduling with Lisa; Service Adviser Mary Sabine; Service Manager Dondi and my favorite Technician Nick Carter, my car is well serviced and taken care of. My experience with service and the above mentioned names has always been outstanding.

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Recommend Dealer
Yes
Employees Worked With
Mary Sabine, Dondi, Lisa, Nicholas Carter
Sep 24, 2018 -

Ray Catena of Freehold - Mercedes-Benz Dealership responded

Thank you for taking the time to share your review with us! It is a pleasure to know that Kisa, Mary, Dondi, and Nick all provided you with such excellent assistance. We hope to see you again!

September 18, 2018

"They Best Dealership of my car-buying lifetime!"

- carolyn111

I LOVE my CAR. I LOVE this Dealership. They treat Me and my Car like they LOVE US back! This Dearlershp is what Excellent Sales and Service looks like!!!!! Nailed it!

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Recommend Dealer
Yes
Employees Worked With
Nicholas Castaneda
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Steve Chanis
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
John Farrell Jr.
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Robert Lisi
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Leigh Farrell
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Other Employees : Mary Sabine, Dondi Pollera, Taylor Negron, Michael Lonigro, Brandon Peten, Lisa Lando, Matt Bower
Sep 19, 2018 -

Ray Catena of Freehold - Mercedes-Benz Dealership responded

Thank you for sharing your review with us! It is a pleasure to know that our team continues to provide you with such excellent assistance and we look forward to seeing you again!

September 14, 2018

"Mary Sabine, the main reason I continue use this dealership!"

- lvtofly

Mary Sabine is the most professional service advisor Ihave dealt with in my 50 plus years of buying cars! No matter what issue brings me to the dealership, I know I will be treated like a member of her family. I am always greeted with a smile, and any and all issues are resolved quickly and efficiently. If it wasn't for Mary, and Dondi Pollera as well, i would have changed dealerships a long time ago.

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Recommend Dealer
Yes
Employees Worked With
Dondi Pollera
Sep 17, 2018 -

Ray Catena of Freehold - Mercedes-Benz Dealership responded

Thank you for taking the time to share your positive review with us! It is a pleasure to know that Mary and Dondi went above and beyond to provide you with such excellent assistance and we look forward to seeing you again in the future!

September 13, 2018

"Mary Sabine amazing service advisor!"

- Auntj

Love my service advisor Mary Sabine and Service Manager Dondi .There is never a time or an issue that they do not go out of their way to help me ! I own Mercedes just for them to take care of my car ! Best service ever ! Thank you .

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Recommend Dealer
Yes
Employees Worked With
Anthony Nadino
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Sep 13, 2018 -

Ray Catena of Freehold - Mercedes-Benz Dealership responded

Thank you for sharing your review with us! It is a pleasure to know that Mary and Dondi went above and beyond to provide you with such excellent assistance! We look forward to seeing you again!

September 13, 2018

"GREAT CUSTOMER SERVICE BY MARY SABINE AND DONDE"

- RICH

Just have to write this deserving review. Im not usually a review guy but this is deserved my service advisor mary sabine and her supervisor donde took the extra steps to make my experience go so smooth and professional a big AAAAAtttttttttt for them both

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Recommend Dealer
Yes
Employees Worked With
MARY SABINE OUTSTANDING, DONDE SERVICE MANAGER AS WELL OUTSTANDING
Sep 13, 2018 -

Ray Catena of Freehold - Mercedes-Benz Dealership responded

Thank you for taking the time to share your experience with us! It is a pleasure to know that our team went above and beyond to provide you with such excellent assistance and we hope to see you again in the future!

September 13, 2018

""Always a pleasure!" "

- Elizabeth Teixeira

I have always had a excellent experience dealing with sales and service department. Always go above and beyond to satisfy our requests or problems. We first purchased our new 2017 GLS 550 SUV at Ray Catena in Edison. My first experience with Freehold was after 4 days of owning my brand new vehicle I got a blowout on 1 of my tires and called for roadway assistance and a driver from the Freehold dealer came and changed my tire. I then contacted Freehold and came in to the service department to order a new tire, the same day they installed my new tire and the charge came out to $589.00 and when I sat down with the service advisor, Mary Sabine, she told me that as a courtesy I was not being charged for the tire. 3 months later our car started giving us serious problems, to the point that I was driving around more in a loaner car then I was in my own. Dondi the Service Manager, always made it a priority, to make sure that he did his best to resolve the problem and if he could not he would always find the person or people who could. After 6 months of going back and forth to the dealer and not being able to resolve the problems that the vehicle had, Mercedes ended up giving us a new vehicle, thanks to all the phone calls made by Dondi. This is just a few of my positive experiences with Ray Catena Mercedes Freehold. I can not say enough good things about the dealership itself as well as the people that work there. My husband and I are very happy that we chose a Mercedes vehicle, because they definitely stand by there product.

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Recommend Dealer
Yes
Employees Worked With
Mary Sabine, Dondi
Sep 13, 2018 -

Ray Catena of Freehold - Mercedes-Benz Dealership responded

Thank you for taking the time to share your experience with us! We are happy to know that Mary and Dondi continued to provide you with such excellent assistance throughout all of your visits. We appreciate your loyalty and hope that you are enjoying your new Mercedes-Benz!

April 24, 2018

"worst service ever "

- DAVID ZENKO

They didn't give me a loaner because i didn't buy my Mercedes S550 in Rey Catena location. Then i called Mercedes of Greenwich in Ct to do service and they gave me a loaner without any problems. I'm driving 2015 Mercedes S550. Im waiting for new model of S550 that will come out probably in 2020 and i will go to Mercedes of Greenwich to buy it because they provide better service instead of going to Mercedes of Freehold. They just lost a $100, 000 customer.

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Recommend Dealer
No
Employees Worked With
didn't give me her name
Apr 27, 2018 -

Ray Catena of Freehold - Mercedes-Benz Dealership responded

Thank you for taking the time to provide us with your feedback we are sorry to hear about your negative experience at our dealership. It is the owner's policy that Mercedes-Benz loaners are secured for customers that purchased or leased their car from one of our 3 Mercedes Benz locations. We will make arrangements for an Enterprise loaner otherwise.

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