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Ray Catena of Freehold - Service Center

Freehold, NJ

4.5
89 Reviews
Call Service Center (732) 339-3121

89 Reviews of Ray Catena of Freehold - Service Center

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April 06, 2024

I brought my car there for service on several occasions since buying it new in 2019. I have not one bad word to say about the service department or the service people. Taylor is the gentleman that helped m More

by mpc560
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill Hoblitzell, (retired), Taylor Negron, Stephanie.
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Apr 08, 2024 -

Ray Catena of Freehold - Mercedes-Benz Dealership responded

Thank you so much for your kind words about Stephanie. We value and appreciate your business in sales and service!! Thank you so much

Apr 08, 2024 -

Ray Catena of Freehold - Mercedes-Benz Dealership responded

Good morning Michael, I just reviewed your service records with us and found that you were not charged for a brake fluid flush or wheel alignment during your visit in January. You were only charged for the oil change, which is the basis for your service appointment with us. We had recommended a 4 wheel alignment, along with 4 tires due to wear. (All 4 tires are at the minimum thickness for safety.) We have not recommended a brake fluid flush since 2023, at which time you declined that service. The only other item that has been recommended was a replacement of the seals on your front engine cover, due to leaking oil. We did not recommend any diagnosis time for this repair, only the time to complete said repair. If you have any other concerns, please feel free to contact us at 732-339-6820, and we would be happy to answer any questions that you may have. Thank you

Apr 13, 2024 -

Ray Catena of Freehold - Mercedes-Benz Dealership responded

And your comments about Taylor are wildly appreciated as well. Thank you so much for your business!

Helpful
April 05, 2024

Terrible mercedes service they are thieves they will scam you into labor hours I've been there many times spend thousands of dollars in repair beware make sure check your vehicle they lied charged me for whe More

by Mike
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Leigh Farrell
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 08, 2024 -

Mike responded

I'm sorry but your definitely mistaken me for a different customer. Not me that's not what vehicle was there for

Helpful
July 03, 2023

Courteous and professional service given by personnel. Would have given five stars if they were friendlier. More

by leahmalta
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
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Aug 10, 2023 -

Ray Catena of Freehold - Mercedes-Benz Dealership responded

Thank you so much for this wonderful survey. I would love to know however who was not friendly... Hope to talk soon. 732-339-6800 Leigh

Helpful
May 04, 2023

The service was completed already of time and a loaner vehicle was provided for our convenience More

by charmaine thomas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department
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May 04, 2023 -

Ray Catena of Freehold - Mercedes-Benz Dealership responded

Hi Charmaine!! Thank you so much for the kind review regarding your service experience. The dealership really appreciates you and your business!!

Helpful
March 23, 2023

Taylor and the service team are awesome. The vehicle was taken in immediately and Taylor kept me informed and returned the car promptly. More

by Susan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Taylor Negron
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Mar 27, 2023 -

Ray Catena of Freehold - Mercedes-Benz Dealership responded

Thank you so much for your service business and your kinds remarks about Taylor and the service team. We really appreciate your business!

Helpful
March 08, 2023

Amazing experience always! Tyler N. and his whole staff from service were extremely helpful and friendly ! They brought my car back to my office to avoid me missing work and al More

by Lina M
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler
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Mar 09, 2023 -

Ray Catena of Freehold - Mercedes-Benz Dealership responded

Thank you so much Lina for your fine compliments regarding the service department! We aim to please! Looking forward to doing more business with you in the future. Have a wonderful day.

Helpful
February 27, 2023

The Service manager Chris Pesarba who is handling the service department is a great manager. I aleays receive an outmost professionalism when my car serviced in that dealer. More

by cakgun
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Pesarba
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Feb 28, 2023 -

Ray Catena of Freehold - Mercedes-Benz Dealership responded

It's wonderful to hear that Chris Paserba was so helpful and you're pleased with his professionalism. Thanks! Thank you so much for your positive feedback regarding your service experience and your compliments on Chris! Very much appreciated.

Helpful
December 08, 2022

Exceptional customer service! Chris Paserba & driver Paul are the BEST in the service dept! John Farrell is an excellent sales associate! This dealership has the best leadership, More

by Lisa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leigh Farrell
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Farrell Jr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chris Paserba & Driver Paul
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Dec 08, 2022 -

Ray Catena of Freehold - Mercedes-Benz Dealership responded

Lisa, Thank you so much for your kind remarks about Paul, Chris and John. I really appreciate your kindness and of course your business. the happiest of holiday wishes to you and your family, Thank you Leigh

Helpful 1
November 17, 2022

Very unprofessional & they lie! Very poor customer service! I would not recommend taking your car here. Save yourself a headache & goes someplace Reputable! More

by cgumble1
Recommend Dealer
No
Employees Worked With
Chris Paserba
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Nov 17, 2022 -

Ray Catena of Freehold - Mercedes-Benz Dealership responded

Hello, please advise us of which location you may be referring to, for as the employee you tagged does not work at this location. Thank you.

Nov 17, 2022 -

cgumble1 responded

Ray Catina Mercedes in Freehold Chris Paserba -Service manager Michael Lonigro- Service advisor They were supposed to diagnose my car on Thursday and they let it sit until Monday when they knew something was draining the battery. I got a call Monday evening from Michael Lonigro telling me my car would not start even with a jumpstart for them to test the car. I had a warranty on my battery so I was not going to pay $600 for a battery he quoted over the phone, therefore I had to pay $300 to have the car towed when I could have driven it away. They started my car right up with a jumpstart on Tuesday and drove it over to the tow truck. I couldn’t believe they lied to me & said the battery was completely dead & would not start with a jump. Michael left early on Tuesday & the service manager Chris said that he could not do anything for me until he spoke to Mike in the morning, being he was not answering his phone. When I called first thing the next morning Mike told me that he spoke to Chris and they would not pay for my tow. He also wanted to charge me $189 for work that they never did! Very unprofessional! And they want a 5 star review!

Nov 18, 2022 -

Ray Catena of Freehold - Mercedes-Benz Dealership responded

Good morning Ms. Gumble, This is in response to your Google review from my Service Manager: "The technician tried jump starting the car with a jump box and nothing happened. We recommended replacing her AFTERMARKET battery with a MB one, considering the battery test showed low voltage. She declined. Mike then told her that it will need to be towed out. She came in last night to pick it up with a tow truck, and it DID start when we used two jump boxes at the same time. I spoke with her and she yelled at me saying I am a liar, although I spoke with her for all of 30 seconds and explained that I was not aware about what her vehicle was here for, nor do I know that the diagnosis result. I told her that Mike would reach out this morning, which he did. She demanded we pay for her tow bill, which I declined." AND Michael didn’t charge her for the diagnosis as her review claims." The dealership would not offer you a loaner because the vehicle is a 2010 well out of warranty. The loaner fleet at the Ray Catena stores are designated for those customers that buy or lease their cars from one of the MB stores in Freehold, Edison or Union. I can see that your car originated by another local Mercedes Benz dealership. Perhaps you would be better advised by working with them. Please keep in mind the factory requires us to offer transportation which is not limited to shuttle or Uber. Wishing you well and Happy Holidays. Leig

Nov 18, 2022 -

cgumble1 responded

My “AFTERMARKET BATTERY” is an Interstate battery. Do some research. Interstates are the best batteries and possible interstate makes batteries for Mercedes. I’ve been reading a lot of reviews about Mercedes in freehold, unfortunately I didn’t read the reviews before I made my appointment. Happy Holidays to you too!

Helpful
November 09, 2022

Outstanding service and prompt response. Never had to fear about pricing they always do the right thing! More

by sergio
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leigh Farrell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Taylor
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Nov 10, 2022 -

Ray Catena of Freehold - Mercedes-Benz Dealership responded

It's really great to hear that our team provides outstanding service and you're always pleased with our pricing as well, thanks! Thank you for the fab 5 star review!

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