Ray Price Stroud Ford

Thanks to all the staff that helped me on my recent purchase. From the beggining to the end they were very understanding, professional and helpful with our new car purchase! I would recommend anyone purchase. From the beggining to the end they were very understanding, professional and helpful with our new car purchase! I would recommend anyone to them. Thanks again! More

Took car in for oil change and multi point inspection. Asked them to use a Teflon wrench on wheels when doing rotation. Was told don’t think they have that tool so I said don’t rotate. Picked vehicle up Asked them to use a Teflon wrench on wheels when doing rotation. Was told don’t think they have that tool so I said don’t rotate. Picked vehicle up almost 8 hrs later only to notice immediately there was damage around lugs. Immediately brought it to their attention but they claim now that they didn’t do damage. Foreman stated they had to remove wheels to inspect brakes. I totally forgot that wheels needed to come off to check brakes and rotators. Service Manager, tells me No they don’t need to remove wheels to inspect brakes. Although my report card says measured brake pads and has the actual MM measurement listed. How do you measure the thickness of pads without removing wheels? Report card also says they did a multi purpose inspection recommended by Ford and Lincoln Motor Companies but yet my washer fluid was low and not topped off and my engine coolant level was below minimum and not topped off and my tire pressure was never checked. QuestionIng what they checked and my safety now in this vehicle. So not only do I have damaged rims but also inadequate multi point inspection. Service manager stopped talking to me and is now only just contacting me via email to tell me they are not responsible for damage but are willing to repair. Their repair will not be back to the powder coating I currently have on my rims. Repair would be done in their parking lot. Offering to repair in my eyes is admitting guilt. What happened to making a customer whole again after damage that occurred while in their care, custody and control? Also noticed that 8 mos ago a review was posted by another customer who also had damaged wheels after he brought vehicle in for 2 tire change. This dealership and the GM replaced this customer’s wheels but will not do the same for me or even have my wheels re-powder coated. Doing for one is setting a precedence! People BEWARE of the service you receive from this dealer. I would recommend avoiding this dealer at all cost. Your safety matters. More

Thanks to all on my purchase of a 2015 ford explorer. From sales thru finance to delivery. I would recommend anyone to them. Thanks again! From sales thru finance to delivery. I would recommend anyone to them. Thanks again! More

Very good service. They couldn’t find my online appointment but they still fit me in and it only took 1.5 hours. Great service appointment but they still fit me in and it only took 1.5 hours. Great service More