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Raymond Chevrolet - Service Center

Antioch, IL

5.0
10 Lifetime Reviews Review Dealership

10 Reviews of Raymond Chevrolet - Service Center

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January 19, 2021

"Excellent Service every time! All the Service writers go..."

- dawnjohnson2010

Excellent Service every time! All the Service writers go the extra mile. Very professional, very knowledgeable. Never less than first class. Don't go anywhere else for service!

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Recommend Dealer
Yes
Employees Worked With
Marty Gwicke
Jan 22, 2021 -

Raymond Chevrolet responded

Thank you so much for taking the time to share your feedback with us. Our team is dedicated to providing a welcoming and comfortable service experience to each and every customer that enters our dealership. I am happy to hear that you were pleased with our customer service and facilities. Please feel free to contact us or stop by for a visit if you need any assistance. Sincerely, Van Neff - General Manager - vneff@raymondchevrolet.com

December 26, 2020

"I had a great experience overall with Pete, he went above..."

- da_only_flaca1

I had a great experience overall with Pete, he went above and beyond to accommodate my needs. Ever since I walked in till when I walked out.

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Recommend Dealer
Yes
Employees Worked With
Pete
Dec 30, 2020 -

Raymond Chevrolet responded

Thank you for taking the time to leave us such a great review! We appreciate every hard-working member of our service team, and we are thrilled to know Pete went above and beyond to identify and fix the problem with your vehicle. If you have any additional comments and/or questions, please feel free to contact us directly! Best, Van Neff - General Manager - vneff@raymondchevrolet.com

March 06, 2020

"GreaT Service and a Professional Service Team"

- KARTERDON

I had a routine Oil change and requested a tire balance and as always they do a fantastic job. My advisor "Chris" takes great care to make sure every thing is taken care of and get you in and out quickly. Marty has a TEAM of Professionals - Keep up the Great work!!! Don Yoakem

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Recommend Dealer
Yes
Employees Worked With
Chris Marenelo
Mar 09, 2020 -

Raymond Chevrolet responded

Thanks for leaving this wonderful feedback! Customer satisfaction is our top priority and we’re ecstatic to hear that you enjoyed your experience. We appreciate your business and look forward to seeing you again in the future. Have a great day! Van Neff - General Manager - vneff@raymondchevrolet.com

September 01, 2018

"Broken parts"

- Unsatisfied

Went to get truck washed and my mirror got broke in the process. They did nothing to help me fix it. Even when I called them the same day. They said they would get back to me but did not.

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Recommend Dealer
No
Employees Worked With
August 11, 2018

"Only there to sell cars"

- Notafan

Back in 2016, I bought a Brand new 2016 Silverado from Raymond Chevrolet and had a great salesman. However, their service and service manager were the worst when it come time to do work on my truck. They gave me a hard time about getting a loaner and basically told me to get lost, and that they didn't want my business. I wrote the General Manager an email about my experience and he never contacted me nor did he try to win my business back. They don't seem to care about the customer, only about selling cars. Martin Chevrolet in Crystal Lake now has my business.

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Recommend Dealer
No
Employees Worked With
Matt Newman, Vinny Meyers
July 06, 2018

"Pete in service "

- Buddy

If you ever need help see Pete in Chevy service awesome guy to help you out and give you all the info on your car

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Recommend Dealer
Yes
Employees Worked With
Pete Radzuik
Jul 09, 2018 -

Raymond Chevrolet responded

We're pleased to hear that our team took care of you and that everything went very smoothly. We hope to see you again in the future. Sincerely, Van Neff - General Manager - vneff@raymondchevrolet.com

March 07, 2018

"Serviceman Chris is the bomb"

- Koolcarjxi

Chris is someone who knows what he's talking about. Understands guys and treats women awesome. He will shoot it straight to you and offer coupons try's to stay in your budget. He's attentive, actually cares about his customers.

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Recommend Dealer
Yes
Employees Worked With
Chris Marinello
Mar 08, 2018 -

Raymond Chevrolet responded

We appreciate the kind words. We hope to see you again in the future! Van Neff - General Manager - vneff@raymondchevrolet.com

January 10, 2015

"great service department"

- cjamr

I always bring our corvette in for service to Raymond Chevrolet. All the guys on the service drive are great to deal with and never take advantage of a woman. The pricing is very reasonable and I know Gm certified mechanics are taking care of my baby. thanks for all you do for me Raymond Team!

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Recommend Dealer
Yes
Employees Worked With
Ken Kufuss, Chris Marinello, Marty Geweke
Jan 22, 2015 -

Raymond Chevrolet responded

Thank you for taking the time to write this fantastic review! Our entire team is committed to providing top-notch service, and I’m thrilled this commitment has been made evident to you during your many visits. We greatly appreciate your loyalty to our dealership! Please keep us updated if there’s anything else we can do for you. Also, be sure to stay connected with us between visits on Facebook and Twitter. Best regards, Charlie Hansmeyer - General Sales Manager - chansmeyer@raymondchevrolet.com

February 21, 2012

"I purchased my 2007 avalanche from raymond in 2008.the..."

- mule13

I purchased my 2007 avalanche from raymond in 2008.the sales dept was very good.However my problems began the following day when the service dept told me the couldnt repair scratches as promised by sales.I should have returned the truck then.In the next 2 1/2 years remaining on the warranty I was back repeatedly for recurring repairs.In 8 visits they replaced and reglued each of my door moldings 3 of 4 were done more than once.Before the warranty expired I expressed my concerns to Fred who was in charge of service for ray and raymond. he assured me he would personally make sure the repairs were done right this time. 6 months after warranty expired same problem started agian. SUPRISE!!! Guess what Fred no longer works here. The service writer never called back as promised. At my next oil change it was worse. Agian no return call. So I called several times before being told "You have no waranty it expired." I asked why they wouldnt stand behind their work.I was told "what,do you expect the warranty to go on forever?" No I did not I just expected it to be done right. NOW THEY EXPECT ME TO PAY THEM FOR THE REPAIRS THEYVE ALREADY DONE MULTIPLE TIMES. As I write this 3 of my moldings are coming off of my truck.Now I will have to pay to have a PROFESSIONAL repair them. Thanks RAYMOND CHEVROLET I WILL NOT BUY ANOTHER VEHICLE FROM YOU. in fact as you are my local dealer I will probably NEVER BUY ANOTHER CHEVY. This wasnt the only issue, just the most annoying UPDATE:3/8/2012 WITHIN HOURS OF POSTING THIS AND FORWARDING IT TO GM I RECIEVED A CALL TO COME IN AND DISCUSS IT. wHEN I ARRIVED I MET WITH PETE RADZIUK AND ROBBIE LONG .BOTH HAD REVIEWED MY SERVICE FILE AND COMPLAINT. wE SAT DOWN AND HAD A CONVERSATION AND THEY AGREEED TOTAKE CARE OF THE REPAIRS EVEN THOUGH THE TRUCK IS NOW 20 MONTHS OUT OF WARRANTY.. IT IS NOW MARCH 8 MY REPAIRS WERE COMPLETED TODAY AND I AM VERY HAPPY. ROBBIE AND PETE WERE REASONABLE POLITE AND A PLEASURE TO DEAL WITH.I WROTE THE ORIGONAL REVIEW TO VENT EXPECTING NOTHING TO COME OF IT BUT THEY MADE THINGS RIGHT. IT LOOKS LIKE THEY NOW HAVE A GOOD TEAM IN PLACE TO TAKE CARE OF THEIR CUSTOMERS.

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Recommend Dealer
No
Employees Worked With
SERVICE DEPT
May 24, 2011

"I brought my vehicle in to Raymond Chevrolets service..."

- Tennessee4

I brought my vehicle in to Raymond Chevrolets service department after being let down by another dealer. My Check engine light was on and this other dealer said it was some part that costed me alot of money and light still was on. I told my boss about the problem and He told me to bring my vehicle to Raymond they have always done a great job on his cars so I did and let me tell you Im so happy that I did they really helped out alot! They got me a loaner car for no cost to me, washed my vehicle and they worked with me on my bill. They have made a life time customer out of me!!! THANK YOU SOOO MUCH TO EVERYONE AT RAYMOND CHEVROLET

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Recommend Dealer
Yes
Employees Worked With
service department
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