I purchased a 2010 Ford Mustang from Shawn Cottrill on a Saturday. He was a very nice salesman. The seat belt did not work, nor did the rear defroster. Also, the underside of the hood and one spot on the underside of the trunk was rusted. His boss agreed to fix these issues. His boss even gave us a free poster. Shawn told me that it would be fixed Monday or Tuesday. It took almost 2 weeks. I'm fine with that. The work was done and done right. Shawn had changed the ambient lighting from purple to green. He did not know how he had managed to do that. I picked up the car when it was finally done. I had it for 1 week before I learned how to change the ambient lighting. Upon learning how, I discovered that the mustang light on the drivers side was a different color than the rest of the lighting. About 1 week later, I called to speak with Shawn to see if the light was covered under warranty. He was unavailable, so the operator transferred me to the service department. I don't know who I spoke with. He was really nice, (the only nice one I have spoken with in your service department) but unfortunately gave me a wrong phone # to call him back on (614)836-6386. I explained to him that I had the car in my possession for 2 weeks and refreshed his memory on the initial issues with the car. He knew exactly what car I was referring to. I explained that I did not know if the ambient mustang light was covered under warranty or not. I also asked if I could take it to any dealership or if it had to be Ricart. He told me that yes, it was covered under warranty. He said that I had to bring it to Ricart's service department. I explained that I live in Springfield and didn't know when I would be able to bring it in. He said I could come by on Saturday for him to look at it. He told me to call him first and let me know when I would be coming. So, I called the following friday. It was a wrong #. I spoke with a female (unfriendly) Cindy Price. I tried to explain my previous conversation with her. She had no clue who I spoke with, couldn't understand why I was told to bring it in on Saturday, and kept saying"Maam, I'm trying to help you". All I was doing was trying to explain the previous conversation with the nice man. So, I dropped my car off Saturday morning. I told a man and a woman that I was dropping it off and it was covered under warranty. ( I was told by the nice man on the phone that it was covered under warranty). The man and woman both seemed very confused like they didn't know that I was coming even though I called and told Cindy Price that I was. Then today, Monday, I get a call from Ricart service department letting me know that the car is not under warranty. I explained that I was told it was and that I had my car in my possession for 2 weeks. I also explained that I was unaware I purchased this car as is. They said" you didn't, you have the motor trend warranty". Well, that certainly doesn't cover this. I didn't take down his name, but he was trying, and did seem to be nice. I asked to speak with his boss. The boss "Service Manager, got on the phone. I explained the situation to him. Every detail. He called me back and let me know that "used cars" refused to pay for it. I told him that I will complain to the higher ups and he said "Well, we must be doing something right because we've been in business for years" If you want your car fixed, it'll be $230.00 plus labor. He's rude, I do not like him.
Here's my point.......Why was I told it was covered under warranty? I would not have wasted my time or gas money to drive all the way from Springfield to drop it off. Also, since it broke within 2 weeks, why wouldn't it be covered under warranty? It's not like it happened months or years down the road. Also, why would used cars be responsible for paying for it when they are not the ones that told me it was covered under warranty? Service department told me it was covered. So, now I'm out my time and GAS because your service department lies, and does not have their stuff together. I am not a happy customer. I will never recommend Ricart to anyone. They have done nothing but waste my time. Also, why is it that on your website, you only post the good reviews? Or are you going to tell me that I am the only bad review?
Very unhappy and frustrated. Connie 937-325-2408