Ricart Used Car Factory - Service Center

Irresponsible Used Car and Service Center The whole purchase was a headache. Got a quote on my trade in thousands less with one manager than another. Tried to sell me my truck for $2,000 more The whole purchase was a headache. Got a quote on my trade in thousands less with one manager than another. Tried to sell me my truck for $2,000 more than advertised on the website? Purchased extended warranty, vip service, dent coverage and key replacement. Had first oil change performed inwhich took 3hrs. I was on time for my schedule at 7:45am. Didn't leave until 11:00am. They performed a thorough inspection of my truck unannounced to me. I saw the tech yanking and pulling on my wheel hubs with the tires off? I asked what he was doing and they said it was normal procedure to check for upper control arm damage? Long story shortened, I left with my wheels badly out of alignment. They said I must have hit a bump really hard and I was at fault? I pulled in and they were fine. I left and had immediate issues. Also had a spare key made. Once that was finished I got home to realize later that evening that my key fob no longer works? I had a 3 hour oil change, wheels yanked out of alignment and a worthless key fob all inwhich were in perfect working order as I pulled into the bay. All around terrible experience. Would absolutely not recommend. More

Service Purchased a 2011 F-150 at the end of June 2015. I had two different service issues. Both were taken care of within a timely, professional and friendl Purchased a 2011 F-150 at the end of June 2015. I had two different service issues. Both were taken care of within a timely, professional and friendly manner. More

Professional and Helpful I had a few issues with my Used 2011 Buick Lacrosse. Steve was very pleasant to work with and helped to resolve the issues a timely manner. I had a few issues with my Used 2011 Buick Lacrosse. Steve was very pleasant to work with and helped to resolve the issues a timely manner. More

When I got my 2005 Toyota. Corolla from ricart within a week my service maintenance light came on and everyone could see that it drove pretty rough for a Toyota and even for a used car. The sevice departme week my service maintenance light came on and everyone could see that it drove pretty rough for a Toyota and even for a used car. The sevice department pretended to fix the issue by car drove the same. Now about 8 months later ricart is saying my neutral safety switch failed and its not covered under warranty. They ovequoted me to repair it but that is expected from a dealership. The part that makes me upset is, this part on the car accordingly to a lot of people including mechanics, is something that rarely goes bad in a car, so I believe this piece was faulty to begin with! When I went to pick up my car to take it to get a second opinion wires were dangling from my steering wheel and tools were on the floor,unprofessional. Even though they said my car was ready.then someone in the service department said my car wouldn't start since the part had failed but when my battery was simply charged it started!! now nobody will return my phone calls and I've reached out to manager Cindy Price more than once but it seems they are trying to sweep this under the rug. I wish never purchased this lemon from them. I've had too many problems with this car and ricart to the point where I don't even want the clunker anymore. So stay clear of buying a used car from here, or you better make sure you take it to get a check by a mechanic but that doesn't even mean that ricart will fix it. I'm disgusted by this money hungry company. More

I purchased a 2010 Ford Mustang from Shawn Cottrill on a Saturday. He was a very nice salesman. The seat belt did not work, nor did the rear defroster. Also, the underside of the hood and one spot on the u Saturday. He was a very nice salesman. The seat belt did not work, nor did the rear defroster. Also, the underside of the hood and one spot on the underside of the trunk was rusted. His boss agreed to fix these issues. His boss even gave us a free poster. Shawn told me that it would be fixed Monday or Tuesday. It took almost 2 weeks. I'm fine with that. The work was done and done right. Shawn had changed the ambient lighting from purple to green. He did not know how he had managed to do that. I picked up the car when it was finally done. I had it for 1 week before I learned how to change the ambient lighting. Upon learning how, I discovered that the mustang light on the drivers side was a different color than the rest of the lighting. About 1 week later, I called to speak with Shawn to see if the light was covered under warranty. He was unavailable, so the operator transferred me to the service department. I don't know who I spoke with. He was really nice, (the only nice one I have spoken with in your service department) but unfortunately gave me a wrong phone # to call him back on (614)836-6386. I explained to him that I had the car in my possession for 2 weeks and refreshed his memory on the initial issues with the car. He knew exactly what car I was referring to. I explained that I did not know if the ambient mustang light was covered under warranty or not. I also asked if I could take it to any dealership or if it had to be Ricart. He told me that yes, it was covered under warranty. He said that I had to bring it to Ricart's service department. I explained that I live in Springfield and didn't know when I would be able to bring it in. He said I could come by on Saturday for him to look at it. He told me to call him first and let me know when I would be coming. So, I called the following friday. It was a wrong #. I spoke with a female (unfriendly) Cindy Price. I tried to explain my previous conversation with her. She had no clue who I spoke with, couldn't understand why I was told to bring it in on Saturday, and kept saying"Maam, I'm trying to help you". All I was doing was trying to explain the previous conversation with the nice man. So, I dropped my car off Saturday morning. I told a man and a woman that I was dropping it off and it was covered under warranty. ( I was told by the nice man on the phone that it was covered under warranty). The man and woman both seemed very confused like they didn't know that I was coming even though I called and told Cindy Price that I was. Then today, Monday, I get a call from Ricart service department letting me know that the car is not under warranty. I explained that I was told it was and that I had my car in my possession for 2 weeks. I also explained that I was unaware I purchased this car as is. They said" you didn't, you have the motor trend warranty". Well, that certainly doesn't cover this. I didn't take down his name, but he was trying, and did seem to be nice. I asked to speak with his boss. The boss "Service Manager, got on the phone. I explained the situation to him. Every detail. He called me back and let me know that "used cars" refused to pay for it. I told him that I will complain to the higher ups and he said "Well, we must be doing something right because we've been in business for years" If you want your car fixed, it'll be $230.00 plus labor. He's rude, I do not like him. Here's my point.......Why was I told it was covered under warranty? I would not have wasted my time or gas money to drive all the way from Springfield to drop it off. Also, since it broke within 2 weeks, why wouldn't it be covered under warranty? It's not like it happened months or years down the road. Also, why would used cars be responsible for paying for it when they are not the ones that told me it was covered under warranty? Service department told me it was covered. So, now I'm out my time and GAS because your service department lies, and does not have their stuff together. I am not a happy customer. I will never recommend Ricart to anyone. They have done nothing but waste my time. Also, why is it that on your website, you only post the good reviews? Or are you going to tell me that I am the only bad review? Very unhappy and frustrated. Connie 937-325-2408 More

Monday morning 10/21/13 I spoke with John & Courtney in customer service regarding my F250 4x4, I experienced a problem with the four wheel drive low range not disengaging, We then discussed the war in customer service regarding my F250 4x4, I experienced a problem with the four wheel drive low range not disengaging, We then discussed the warranty to repair this problem, the dealer warranty states the dealer will pay 100%of labor and 100% of the parts for covered systems (this promise is untrue @ Ricart) . I was told there would be a $100 deductible for every time it is serviced or repaired. This warranty is actually contradicting by saying 100% of repairs will be covered, however they make you pay $100. for each service! We had the vehicle less than 2 weeks and had experienced problems with a vehicle that Ricart had put on their lot as Motor Trend Certified Vehicle. We don't feel we should have to use our extended (separately purchased) warranty until our 6 months or 7500 mile warranty has expired. More

Very knowledable on cars and no pressure salesman.Did a great job at helping us with are car needs and took time out to help us get best deal. great job at helping us with are car needs and took time out to help us get best deal. More

I didn't feel pressured to buy immediately. I respect being able to take my time and find the best used car that fits my life. I would shop here again. being able to take my time and find the best used car that fits my life. I would shop here again. More

Friendly and helpful service from the moment we walked in the door. The sales staff was very positive and created a very enjoyable car buying experience. the door. The sales staff was very positive and created a very enjoyable car buying experience. More

great people to work with was very enjoyable and easy to work with. i would definately recommend them to anyone who has a need in the automobile world. work with. i would definately recommend them to anyone who has a need in the automobile world. More