Rick Case Honda - Service Center

Service was excellent! This is my thirdHonda at Rick Service was excellent! This is my third Honda at Rick Case in Weston Fl. When I purchase another car it will be at this dealership Service was excellent! This is my third Honda at Rick Case in Weston Fl. When I purchase another car it will be at this dealership More

Jaylen Floyd is a consummate professional. Very communicative and friendly. First visit to this service department since moving. I'll come back because of him. communicative and friendly. First visit to this service department since moving. I'll come back because of him. More

Stephanie in the service department did a great job. The car was fixed quickly and efficiently. I will schedule with Stephanie when I return for service. car was fixed quickly and efficiently. I will schedule with Stephanie when I return for service. More

Very nice individuals and they completed service very fast, they were way overpriced however. About double the price of similar services at Firestone or elsewhere. fast, they were way overpriced however. About double the price of similar services at Firestone or elsewhere. More

Very helpful in express service department. Always willing to assist and pleasant to work with. He has been assisting us for many years and really great. willing to assist and pleasant to work with. He has been assisting us for many years and really great. More

Excelent service in this dealership... I’ve been going there for about 5 years now and never had any issues. Super fast service and great customer service. Ask for Ale Corcho. there for about 5 years now and never had any issues. Super fast service and great customer service. Ask for Ale Corcho. More

Took car in for service. They told us a new battery needed. We went to auto parts store they tested...battery fine. Honda was ripoff!!! needed. We went to auto parts store they tested...battery fine. Honda was ripoff!!! More

This place has two services "departments", one for express service, and the other one for special services that need quite some work or repair. For years, I have found the non-express service departm express service, and the other one for special services that need quite some work or repair. For years, I have found the non-express service department is very confusing to get around and very frustrating when dealing with the people (assistant service managers) there. When you get there, there is literally nobody "waiting" for you outside. Actually, if you wait for someone to come to you, it could be hours or forever. You will have to go inside a crowded long narrow room and talk to someone who are sitting there. You actually don't know who you should talk to. I also found that the people working there seem never smile or they do not think you are a customer. Finally, for the cost of service, their quote is always the highest in the market. I have used this place for at least two time to fix some problems in my cars. I feel being ripped off each time. More

Overall, they do good work. HOWEVER, their customer service and integrity compass could use some adjusting. Patience and Diligence is key when doing business with this location. You may have to check service and integrity compass could use some adjusting. Patience and Diligence is key when doing business with this location. You may have to check on the status of your vehicle a few times as it may not be ready when promised, which may be standard in this field. Also, check to make sure they perform the work specified as they may not be honest or thorough in doing so. They are an Average shop. They can become better if they improve the level of professionalism and CUSTOMER service as these areas makes the difference in being good (or average) as opposed to EXCELLENT which is suppose to be their standard. More

Took vehicle to the Express Service for simple oil change and tire rotation. Took just about two hours and vehicle was not washed or vacuumed. and tire rotation. Took just about two hours and vehicle was not washed or vacuumed. More