Rick Case Kia at Gwinnett Place

GREAT CAR....GREAT DEAL....GREAT EXPERIENCE!! This was by far the most enjoyable car buying event in some time. And it was largely due to the manner in which Mr. Reggie Love went about selling us an automobi far the most enjoyable car buying event in some time. And it was largely due to the manner in which Mr. Reggie Love went about selling us an automobile and making sure we left completely satisfied. Success! Everyone there seemed to truly CARE--which is why we will return! Rick Case Kia's slogan should read SATISFACTION QUARENTEED!! More

I may have Andrew last name a little messed up Sorry about that. Andrew (Drew) provided GREAT customer service to my husband and I. He was very detailed and knowledgeable with all info provided to us. about that. Andrew (Drew) provided GREAT customer service to my husband and I. He was very detailed and knowledgeable with all info provided to us. Andrew was very professional and patient and most of all he listened to his customer, although we didn't leave with a car at the time I would recommend this salesmen to anyone! GREAT JOB ANDREW!! you will see us again! More

We went to Rick Case Kia and purchased my husband's gently used car. We worked with the nicest lady, Tamara Anthony. She was absolutely no pressure and was more concerned with us being happy with our gently used car. We worked with the nicest lady, Tamara Anthony. She was absolutely no pressure and was more concerned with us being happy with our purchase. Once we had decided on the car, we were introduced to another salesman, Reginald Love, who together with Tamara helped us negotiate with the general manager to get what we felt was fair from our two trade ins. We paid the asking price for the car we purchased, because after looking at the same car, both new and used on other lots and pulling the Carfax, we felt that they had priced the "newly used" car at a fair price. This is a great dealership. It is a small dealership and has more of a family friendly feel without all the hype and pressure. Their finance guy, Chase and another nice gentleman (can't remember his name) were very professional also. Who ever is doing the hiring at Rick Case Kia is doing a great job. I worked in Human Resources for years and it's nice to know that there are good people out there. Not all dealerships are like this one. We went to several other dealerships and the general managers were cocky and the salesmen were "slick." My husband and I are in our late 40's and we have purchase probably 15 cars over the last 27 years. We weren't interested in playing games and Rick Case Kia seemed to understand!!! More

We were looking for a replacement car for my daughter; she had seen exactly what she was looking for on line at this dealership. We called to inquire; it was OUR lucky day that Drew took the call. He wo she had seen exactly what she was looking for on line at this dealership. We called to inquire; it was OUR lucky day that Drew took the call. He worked with us for a couple of days regarding this car, that turned out to NOT be for sale. Anyway, my daughter and I went to the dealership; Drew was good enough to take us to all 4 of their stores, showing us what was available. One of the 4 needs to take a class on 'customer service'..WE did not consider $10,500 a 'cheap car' and did not appreciate his condescending attitude. Drew was great - turns out they did NOT have something that would work for us, BUT would highly recommend DREW is you are car looking. I 'do' wish all cars had prices CLEARLY listed on them - it was QUITE frustrating to have to stop and have someone look up a price. More

Reggie Love is not only a stellar car salesman, he is a stellar PERSON. He works very hard to get the customer exactly what they want. He was a breath of fresh air compared to the many other car salesman I stellar PERSON. He works very hard to get the customer exactly what they want. He was a breath of fresh air compared to the many other car salesman I dealt with at other dealerships. Reggie never asked me what I wanted to pay per month and he never want to look at my credit prematurely. He basically wanted to make sure I felt comfortable with what I was getting and NEVER hid any cost in the vehicle price. As for Chase Channell...absolutely the BEST at what he does. He made sure I had a top notch all around vehicle warranty and service warranty they had to offer. Chase said many times, "I'm not worried about making Rick Case money, he has enough, the customer is our friend." I had a wonderful experience dealing with the staff at Gwinnett Place Kia. I ABSOLUTELY WILL purchase my next vehicle from them and I will recommend them to my family and friends!!! More

With the price of fuel now of days, we are looking for a vehicle that gets great MPG. My wife liked the KIA from Ads on TV and Rick Case KIA is very close to us...We met with Salesman Andrew Frison who was vehicle that gets great MPG. My wife liked the KIA from Ads on TV and Rick Case KIA is very close to us...We met with Salesman Andrew Frison who was a great salesman. Even though we were not able to make a deal for us the people at Rick Case KIA went above and over trying to help us into a new KIA. If things get better soon we will be back. The finance manager Chase Channell and GM Ivy where great working with us...Even though Andrew was fairly new with Rick Case KIA he made sure of finding out the correct info on anything that we had questions own. With the Rick Case 200,000 miles warranty it should be no reason why someone should not use their Dealership. When we went to Rick Case KIA on Pleasant Hill Road in Deluth,Georgia we were greeted with the up most warmth with no push or shove, great personality, attitude and expression of our needs and complete satisfaction. The service they gave us, sales, financial & manager actually went beound the call of duty. It is very evident that a customer happiness was a #1 Priority. With both of us retired and the Rick Case 3 day try out of the Vehicle and helped us with our decision at this time...The KIA warranty and Rick Case 200,000 mile added warranty can not be beat by any dealership... Once again, thanks to Andrew Frison, Chase Channell and GM Ivy. Hope to do business with Rick Case KIA soon. Thanks to Rick Case KIA and all of you, Mike & Ann Bryant Lilburn, Georgia PS: Drew, now we all know what a Glove Compartment Cooler is and where it is.... More

I bought my car from this dealership about a year and a half ago. They have always provided quick excellent service that has exceeded my expectations and today is no exception. They provide me with informa half ago. They have always provided quick excellent service that has exceeded my expectations and today is no exception. They provide me with information about upcoming maintenance that will be due without trying to hardsell me to get something today. They send me coupons in the mail to get my maintenance at low cost and text/email me with reminders when maintenance is due so I won't forget. Today, Kerry Han was the ultimate professional and provided me with a coupon for a free car wash right down the street which was excellent as well. This dealership is absolutely the best one I've ever conducted business with. More

Rick Case was recommended to me by a co-worker. I had never thought of purchasing a Kia before as I had always been a Honda girl. I visited the dealer one evening with my daughter to look at a used Sore never thought of purchasing a Kia before as I had always been a Honda girl. I visited the dealer one evening with my daughter to look at a used Sorento they had. But when I found out about their warranty, I switched to a new one. The next morning I went in for a test drive after seeing the reviews in the Consumer Reports and immediately fell in love with it! Reggie and the other staff I encountered made my purchase so much easier than I had thought. I would recommend Rick Case Kia an Reggie Love. More

I was dreading the car-buying experience, but Matthew made it an absolute piece of cake! His pleasant demeanor, knowledge, professionalism, and willingness to go "that extra mile" to ensure the customer made it an absolute piece of cake! His pleasant demeanor, knowledge, professionalism, and willingness to go "that extra mile" to ensure the customer was completely satisfied was greatly appreciated! Matthew is definitely an asset to the Sales Team at Rick Case Kia! More

This kia dealership is very friendly every time I go in there to get my car serviced. I will continue to go as long as I own the car. And I will buy another vehicle in the future from Rick Case KIA. Thank there to get my car serviced. I will continue to go as long as I own the car. And I will buy another vehicle in the future from Rick Case KIA. Thank for all you do and keep up the good work Randi Randolph More