About Us
Copyright 2018 DR Media Holdings, LLC
Search
Back

Rick Case Maserati - Service Center

2.6

11 Lifetime Service Reviews

3500 Weston Road, Davie, Florida 33331

11 Reviews of Rick Case Maserati - Service Center

Sort by Write a review
July 25, 2018

"Car incomplete treated unfair "

- Jaswhit

When I made the appointment a month prior I was told that I need to do a reservation to have a loaner car. So I did as told did the reservation came in at 800am to pick the car up and drop mine off needed up waiting 3 hours. Didn’t complain nor give any issues I was reassured that all of my issues would be completed. I go to pick the car up today first I Get there and I advised the agent I wanted an oil change that wasn’t done 2. I go to check the paper work the work isn’t complete 3 when I spoke to the managers they told me the part would take 7 days (so in my head why am I picking a car up that I was told was complete and it’s not ) I have never been treated so bad I don’t know if it’s becaus of age sex or gender or maybe finances. Because I was very offended when I spoke to the manager about the oil change and the work not being completed his concern was not the customer but the loaner vehicle and that’s not good customer service. He then asked me after the discussion last week I was told the price when I originally wanted the oil changed. Also I was told did you. Buy the car from here because if you didn’t I shouldn’t of given you a loaner car which is not the case I have dealt with Bentley Mercedes and so fourth and never have I been told That because my car was bought some where else that I get a disservice. So today he says (do you know the price?) I answered of course i do I have money who would ask you a question like that if I wasn’t aware of the price I would’ve asked. So the manager goes and gets two other people and know this has turned into a group discussion which I felt I was ganged up on. I am expressing my concerns and also asked if this was your and it wasn’t complete wouldn’t you take it and I got a no from one rep but I’m not an argumentive type person so I just took my car and left. When I say I am So upset and in disbelief of what I experienced that’s an understatement.

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
No
Employees Worked With
David Goldberg
1.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
David Karam
1.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
David Montgomery
1.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Other Employees : Not sure of Davis last name from England
July 09, 2018

"Excellent service "

- Yami

I bought my car here and the service was excellent and the staff was very friendly. I love the fact that when you make a service appointment they are very fast and they even send you an email for confirmation.

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Enrique Paredes
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Other Employees : New staff
April 16, 2018

"Service terrible go to Fort Lauderdale Masserrti instead"

- VIP Customer

I bought my car at Rick case they want to sell you the car and actually do a pretty good job selling you the car as far as being professional and making you feel comfortable buying the Masserrti with them. Service on the other hand ,hard to deal with. If and I say the word IF you can get them by phone (be prepared to leave multiple messages and waiting days for a returned call. Than you need to make an appointment which could be as long as two weeks out. IF your lucky they will have a loaner available for you while they repair the car. (50% chance) I started using Fort Lauderdale Masserrti and I have had two amazing expierences getting my car fixed and serviced.

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
No
Employees Worked With
March 25, 2018

"Service "

- OG

I got a check engine on my Maserati Ghibli and Enrique Paredes help me. Come to find out it was nothing, he reset the car and it is fine. Enrique is very professional, knowledgeable and very nice person. Personally I don’t like to go to the dealers to get the service because they always make you feel like you have you have this do this in the car, etc. Not on Rick Case Maserati. I’m recommend them. Thank you Enrique.

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Enrique Paredes
November 10, 2017

"Never had such poor service!"

- Sam

I never had such poor service. Service writer does not know what he is doing. Report given to Service Manager who is worthless. Not Professional!

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
No
Employees Worked With
Service Manager Tony, Israel Vasquez
October 16, 2017

"Excellent sales and service"

- Mar39

I have nothing but good things to say about my experience with the Maserati dealership. I was always treated with great respect, having all questions answered. Miguel and TOny are the best managers- and their team works hard to help you make informed decisions. Their staff is courteous and intelligent- a winning combination. Thank you, Israel Morales , for helping me today. I will always want to bring my family and friends here (and my daughter bought a beautiful Audi Q 5 here), since they have very good pre-owned inventory. And Tiffany responded quickly to get me the appointment I needed. She was amazing!

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Karim Kassim
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Other Employees : Miguel Perez, Israel Morales, Tiffany Shelton
September 28, 2017

"Despicable"

- Icaro Filgueiras

Terrible experience!!!! Took my car for a simple oil change and regular service. They returned the car with the maintenance light on and dirty. Apparently a part needed to be ordered. They never called me back, it is impossible to reach someone that can help, other than scheduling an appointment, which takes 2 weeks to get it done with a loaner. My service advisor, Israel Vasquez, does not answer his cell phone or text, I left several voicemails. When I drove to the dealership, my service advisor had no idea what was going on, no updates whatsoever on the part that we were waiting for, they took the car back to start all over again and find out what the problem was. They had no loaners, they drove me to an Enterprise store and rented me a Mazda 3. It has been 2 months total since the first visit and they can't fix the problem. It is frustrating and the service provided is pathetic!!!! At this point I regret buying the car, which is not all it seems to be, just because it carries a Maserati name. Do not waste your time with this service department! You will regret!!!!!

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
No
Employees Worked With
Israel Vasquez
September 15, 2017

"Worst dealer for service"

- Jack

I am sorry to say that this is the worst experience that I have ever experienced with a car dealer regarding service. They are totally unresponsive, do not call back, do not do what they say they will do and pretty much ignore the customer unless you are buying a car. They totally miss their obligation to service what they sell. This goes from the two obviously overworked service writers to the lack of depth in Maserati mechanics and even Raquel Case, the general manager, who never responded to phone messages or email. Maserati North America is also deficient in providing dealer and consumer support. I had to wait for a GPS computer replacement for a 2016 Ghibli to be sent from Italy. They apparently don't keep any parts inventory in the U.S.? And that did not solve my problem, which has gone on over four months. Do yourself a favor, and buy elsewhere. Hope that you can get service without moving into the dealership.

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
No
Employees Worked With
Israel Morales, Israel Vasquez, Raquel Case, Miguel Perez
September 21, 2016

"GREAT SERVICE"

- Dario

At the beginning we were frustrated with the car because of the battery but the dealer help us, sent a car to our home, picked up our car , changed the battery for a new one, washed the car and delivered it the same day. They did not charge anything! Now we are happy and they are happy also. Stephanie at the call center is awesome. She is very kind and always try to help.

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Juan Flores, Lina Galeano
August 03, 2016

"Like visiting good friends"

- Rog706

From my initial phone call to driving away Jim, August and Jodi made this the easiest and most pleasurable service i have ever had, across every car I've ever purchased. They really take the time to listen to you and answer the questions you ask them. Jim is a tremendous asset to the service department with a sincere and friendly personality. Jodi, my salesperson, has been with me since day 1 and helped me every day since. With people like this i'm spoiled and cant imagine going to another dealership in the future.

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Jodi, August, Jim Cocchiola
1
1 - 10 of 11 results