My husband and I were very interested in purchasing a used car from this dealership yesterday. The vehicle had several aftermarket parts. The mods were impressive to a layperson like me. But, we're both aware of the potential havoc wreaked on an engine by improperly installed or combined aftermarket parts. For our peace of mind, we opted to advise the associate that we'd like to have an independent pre-purchase inspection of the vehicle the next day. The associate agreed, stating via text, "We can allow you to talk to mechanic [sic] but we will need to agree to numbers first." No problem, we thought. My husband told the associate he'd return to the dealership, accompanied by me, later that afternoon. The positives end here.
Inside the dealership, the associate pressured us with "solutions" to drive the car off the lot that night. Yes, pressure is always expected in this scenario! The back-and- forth, "let me talk to my manager" ensued. (He even scored managerial approval to charge us $800 for new tires... seriously?!) But, every offer he provided was centered on same-day purchase. Eventually, the adamant avoidince of an independent inspection raised red flags. We reminded the associate (again) that after a next day, copacetic inspection, we'd hand over a check for the vehicle.
The associate asked us to wait, and he returned with a new associate. The new associate turned to my husband and berated him with a condescending line of questioning regarding an independent inspection. My husband and I were repeatedly and aggressively interrupted. I was belittled by the associate when he rudely stated to my husband, "You're the one that's paying for the car, so you need to decide what you want to do." I advised the associate that the decision was joint, and our purchase is contingent on a next-day independent inspection. The associate interrupted me, yet again. He rattled off some dollar amount their facility allegedly spends on vehicle inspections. He touted their thorough documentation process. (Yet, they never provided us with any inspection document for the vehicle...) He hostilely deemed an independent inspection a waste of time. And for the grand finale, he stated that we were assuming he was a "shady car salesman" and victimized himself on the grounds of, yes, our simple desire to conduct a one-hour, next day inspection. The associate's pompous attitude and unprofessionalism during his attempt to hard sell was appalling. His nonchalant crumpling of the offer paper was a nice touch!
Needless to say, we exited dealership. Unfortunately, our awful experience doesn't appear to be unique after reading through the reviews.
If you're curious, we sent the CarFax, photos of under the hood, and a list of aftermarket parts to the mechanic we'd arranged to inspect the car. He noted multiple possibilities of costly issues due to improper combinations of the aftermarket parts on this vehicle in under 10 minutes.
Oh, and the dealership has already called multiple times today.