I have been shopping for a vehicle for about 2 months now pretty actively I knew what I wanted and knew the limitations of my financial situation. But Right (I use that word loosely) Toyota decided it was too easy and wanted to use the same old "stupid customer" tactics. Oh also when there are 15 sales people sitting at the front door, thats a bad sign.
We are severely upside down in our vehicle and needed to roll it over into our new car, we told them this upfront so there would be no surprises later on, also we wanted a Scion XB and told them that we knew there isnt much margin in them to discount our vehicle so they needed to figure something out and let us know.
Well as the 2 hour debacle went on they decided to show us a dealer demo model that had TRD rims and monitors in the headrests as well as an upgraded stereo and Im sure other things that werent apparent. Well we go inside to talk about it and ask the price and they say 22,500. Well new xB's are 17,600 and were already upside down so they showed us the top of the line car??? Who thinks this already doesn't make sense. So I told the gentleman that we didnt need a 22,500 car we needed a car so we could wrap our old car into it that they could discount, the guy continuously started talking about financing this car and not about our request to see other vehicles, he didnt think that was so interesting until I told him what I thought of his tactics then 2 other sales managers had to step up and not let us leave.
These 2 guys seemed to actually hear our conversation and said things that were actually proper financial language and said things that made sense, so we gave them the benefit of the doubt and looked at another car. The old one was a 2010, this one was a 2009 that had a lower price on it. Well they came back to the table and said that they could do 479 for 72 months, for a supergrand total of 33,000 dollars for a used car with 30,000 miles. Well there was no breakdown of price or interest rate just the 479 for 72 months.
We asked for the breakdown and the dude comes back to us with sharpie on a paper, really sharpie? He was going to charge us 18,000 for a 2 year old used car and only give us 6k for our trade. So we left.
Moral of the story is if you get a bad impression off the get go just leave and dont ever come back.
I will never, ever, ever, to back to Right Toyota for any reason.