Riley Mazda

Awful experience at Riley Mazda, Stamford CT. The Awful experience at Riley Mazda, Stamford CT. The Internet Sales Manager (RJ Santiago) was ok to deal with. Took appointment for the car to be Awful experience at Riley Mazda, Stamford CT. The Internet Sales Manager (RJ Santiago) was ok to deal with. Took appointment for the car to be test driven. The condition of the car was awful, wasn’t cleaned and had several exterior and interior scratches. The worst customer service experience: The Finance Manager Trevor was terrible and even cursed when asked about the CPO inspection paper. This guy was very rude and even said: “bull***t, wasting my time. Have others waiting for me.” and told us to go to RJ (sales manager) and ask him. Really?? Overall very unsatisfied with the Riley Mazda Finance Manager Trevor and how I was treated during the process. This very busy person walked out right away and RJ asked him to come back for paper works and at this time he was “acting” ok. (Not sure why he had such bad attitude at first). Don’t ask him any questions: he will ask you to read the documents.🙄 Not at all professional or have any courtesy. Did he felt like I am there to take the car for free?? Didn’t provide the inspection paper on the day of purchase as dealership said it is not available since it is a Saturday (weekend). What?? Shouldn’t they be prepared for these when selling the car? Highly doubt the car was even certified or just sent us a paper with check marks. Car was shown to us with no CX5 badge or AWD badge. Later installed CX5 badge upon delivery as requested and still no AWD badge. Had to request them to sent over by mail and installed by myself. As requested, on delivery day they buffed some scratches and did some paint touchups. Can see the paint touch up inappropriately done. The exterior paint corrections / polish work was done poorly. The car brakes looks way too low. I can hear squealing sound at low speeds. I feel like the entire process of taking care of the CPO procedures are rushed just to sell the car. The exterior paint is now showing the real issues. Lot of swirl and scratches. Recently took the car for service at Firestone and the tech said the engine oil level was low and the they are surprised that it’s been only a month I got this CPO certified car. Overall very unsatisfied with the Riley Mazda customer service. All they care about is sell the car somehow. More

Riley Mazda is where you need to go if you want great service. RJ is the best!! I purchased my first car on my own and he made so easy. Trevor did all the financial stuff and He explained everything in a service. RJ is the best!! I purchased my first car on my own and he made so easy. Trevor did all the financial stuff and He explained everything in a way that made it easy to understand. And believe me, I drove him crazy. Thank Riley Mazda and RJ. I love my new CX-30! More

As a returning previously satisfied customer I have to now warn everyone- Beware of @rileymazda CPO- they don’t check the vehicles and don’t delete previous owners data! They ignore @mazdausa protocols a now warn everyone- Beware of @rileymazda CPO- they don’t check the vehicles and don’t delete previous owners data! They ignore @mazdausa protocols and standards #datasecurity #databreach I have all the previous owners texts and contacts as well as personal information found in the owners manual. Manager downright nasty when confronted with issues found with inspection. @rileymazda has no concern for customer concerns. Old school dealer - sell the car and get customer off the lot. Bringing vehicle to another #mazdadealer as per #@mazdausa for proper inspection! #badcustomerservice #mazdausa @mazdausa @mazda_pr #mazda More

My husband and I were in search of a mid size SUV and had our eyes on the Mazda CX-5. The dealership was very welcoming and thorough. We worked with Terry Finneson, and had an amazing experience. He had t our eyes on the Mazda CX-5. The dealership was very welcoming and thorough. We worked with Terry Finneson, and had an amazing experience. He had timely follow up (even after we took our car home). He answered every question we asked, and trust me, there was a lot! I've leased cars in the past with horribly run dealerships where they do not care about the customer, solely the price. This was the BEST lease experience we have gone through; and not to mention we LOVE the car! Trevor was also very thorough in walking us through the contracts and again answered all our questions. Would absolutely return to Riley Mazda and would definitely refer anyone interested in a Mazda to work with Terry! More

Sales, hopeless. Service, even worse.. When I went to buy a new CX-5, the sales people at Riley Mazda never returned my calls so I ended up buying my car over the state line in New York at When I went to buy a new CX-5, the sales people at Riley Mazda never returned my calls so I ended up buying my car over the state line in New York at the Mazda dealership there where they were very responsive. Because it was close to my home I did get services at Riley Mazda. I have had several problems from them putting water in my washer fluid in Winter, which caused major problems! Through to not diagnosing a simple seat issue without charging me a $75 diagnosis fee. And worst of all, while the car was under warranty, not diagnosing significant brake issues which after 60,000 miles I have had to replace all rotors plus all disks two times and am now on to the third time and all they can say is well this may be normal for an all wheel drive vehicle! I am now taking my service elsewhere. Also, when I go in for service and wait for the vehicle, they have twice forgotten about me in the waiting room and because the agent had gone to lunch I ended up waiting two to three hours longer than I should have. I would not recommend this dealership from a sales nor service point of view. One star. More

Just and fair I spoke with Ivan on the phone and he was professional and helpful in resolving my concern. Will continue to service at Riley Mazda because of this ex I spoke with Ivan on the phone and he was professional and helpful in resolving my concern. Will continue to service at Riley Mazda because of this experience. More

“ Fantastic! ” What a complete revolution in car purchasing! This is the first place I felt 100% comfortable ever when shopping for a car. Thanks to Mr.Hunter Smith What a complete revolution in car purchasing! This is the first place I felt 100% comfortable ever when shopping for a car. Thanks to Mr.Hunter Smith of Riley Mazda. The entire process was thorough, honest and professional. I highly recommend Riley Mazda More

The best dealership experience in 30 years of buying cars I have been leasing and buying cars for over 30 years, and had both good experiences and bad ones. When it comes to good experiences, Riley Mazda, and I have been leasing and buying cars for over 30 years, and had both good experiences and bad ones. When it comes to good experiences, Riley Mazda, and the salesperson RJ , the manager Curtis, and the business manager Trevor , win the blue ribbon hands down. I can honestly say this was the best experience I have ever had with a dealership. From the moment I was contacted by RJ regarding my request for a lease on a 2019 Cx-5, everything from that point on went as smooth as silk, after calling and emailing and going to 4 other dealers whos games frustrated me, I had just about given up. Riley Mazda was totally different, honest, upfront, knowledgeable from the moment I emailed to the my visit with RJ to my taking the car home. The process was as smooth as silk. Thank you Riley Mazda, for making my experience so positive. More