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Rippy Cadillac - Service Center

4.0

7 Lifetime Service Reviews

4951 New Centre Drive, Wilmington, North Carolina 28403

7 Reviews of Rippy Cadillac - Service Center

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March 20, 2018

"Service asked for not performed. "

- Vicki

Ask for window washers be filled, Yes, Mam. That is part of the Cadillac 10 point service. Came home, turned car on and “Washer fluid low, fill with washer fluid”. Driver side back door working fine this morning. Got my belongs out when I got to the dealership. Get home and it is raining so go to get umbrella out of back driver seat. Door won’t open

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Recommend Dealer
No
Employees Worked With
Christopher
Mar 21, 2018 -

Rippy Cadillac responded

Vicki, we are sorry to hear about your experience and apologize for forgetting to refill your washer fluid during your service. We believe your door shorted out due to water being inside the rear passenger door handle which you mentioned in another post. Yesterday we had already ordered a replacement part for your door so maybe there was a slight miscommunication. We are happy to hear that you enjoyed your first service and hope we can re-earn your business in the future. Again we apologize for forgetting to refill your washer fluid. At Rippy's delivering excellent customer service is our #1 goal!

November 18, 2017

"Complaint resolved"

- Ron

Rippy has been servicing our Cadillacs since we moved to NC 4 years ago. Always top notch professional service. We had a possible warranty issue that Rippy was able to resolve. Thank you Chelsea!

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Yes
Employees Worked With
Chelsea
Nov 21, 2017 -

Rippy Cadillac responded

Ron thank you for leaving a review. At Rippy's delivering excellent customer service is our #1 goal and we're happy to hear about your experiences. We have appreciated working with you throughout the years and are glad that we were able contact Cadillac on your behalf to get your vehicle covered under warranty. Thanks again and we look forward to your continued business.

October 23, 2017

"HUGE SHOUT OUT TO RIPPY CADILLAC!"

- DCRAIGG

Always very friendly; fast and diligent. They always let you know what's going on, if it is taking a little longer than expected. Very flexible on scheduling appointments & always wash & clean your car after service.

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Yes
Employees Worked With
BEN HOWELL SOLD ME THIS 2016 SRX (MY 3RD ONE) & HE WAS ALSO AWESOME , Jerry Wayne Todd Jr.
Oct 24, 2017 -

Rippy Cadillac responded

Thank you for leaving a review. At Rippy's delivering excellent customer service is our #1 goal and we're happy to hear about your experience. Our friendly and knowledgeable staff has been helping our customers and treating them like family for over 70 years. We value creating relationships with our customers and appreciate your repeated business. Enjoy your SRX and we look forward to helping you again on your next purchase.

October 12, 2017

"Incredibly bad service department"

- Michael Bodrie

Our SRX had a transmission issue while we were on vacation. We had to rent a car to get home and after almost a month were told the car was fixed. On the way back home the check engine light came on again. Our local Cadillac dealer had to do extensive work to fix the transmission correctly.

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Recommend Dealer
No
Employees Worked With
Jerry Wayne Todd Jr.
Oct 18, 2017 -

Rippy Cadillac responded

Michael we are sorry to hear about the issue you had when you returned home however this had nothing to do with the transmission or the work performed at our dealership. When you took your vehicle to us the codes showed that there was an issue with your transmission. We wound up fixing your clutch plate and noticed the 1, 2, 3, and 4 clutch pistons were leaking which we also fixed. The work performed at your local dealership was replacing the cam shaft position sensor actuator and front differential drive pinion gear. We'd be more then happy to speak with you and explain the difference between the jobs performed on your SRX. We would like to stress again though that both of the issue you experienced after leaving our dealership had nothing to do with the transmission or the work we performed. Thank you.

September 03, 2017

"The staff were wonderful !!"

- gingermygirl

The staff was great to work with. The service was amazing. Chelsea took great care of my needs for my Cadillac. Doug Griffen was pleasant during my purchase.

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Recommend Dealer
Yes
Employees Worked With
Other Employees : Chelsea from service
Sep 05, 2017 -

Rippy Cadillac responded

Thank you for leaving a review. At Rippy's delivering excellent customer service is our #1 goal and we're happy to hear about your experiences. We are a family owned and operated dealership which has been helping our community for over 70 years and we've always had the same goal, treat our customers like family. We appreciate you business and look forward to working with you in the future. Thanks again and enjoy your new vehicle!

August 13, 2017

"Wonderful!"

- gdo

I took my car in for a problem and they checked it and did not charge me anything. They are always nice and helpful. What smart business people. They had every right and should have charged me. Today, when nothing is free, my car check up was!. Wow! Gary Ochs.

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Yes
Employees Worked With
Jason Hampton
Aug 16, 2017 -

Rippy Cadillac responded

Gary thank you for leaving a review. At Rippy's delivering excellent customer service is our #1 goal and we're happy to hear about your experience. We are a family owned and operated dealership and we believe our customers are part of that family. We appreciate your business and look forward to working with you in the future. Thanks again!

September 23, 2016

"Broke down 150 miles from home, "

- Sue

I was 150 miles from home, my 2015 SRX broke down and had to be towed late Friday evening. Albert , service mgr. arranged to have my car looked at Saturday, diagnosed the problem and ordered the part. He spoke with me Saturday and called me back Monday with an update, Rippy had my SRX ready ready about 6 hours earlier than expected. Albert was kind , efficient, prompt and exceeded my expectations. Great service!!! I was about half way between Wilmington andM Myrtle Beach when this happened - I was going to tow the car to the Myrtle Beach - but that dealer said they only had one tech on Saturday and they could not look at the vehicle until Monday. I think Rippy's staff is also limited on the weekend , but RIppy was happy to get my car on the computer and find the problem !

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Recommend Dealer
Yes
Employees Worked With
Albert in service
Sep 26, 2016 -

Rippy Cadillac responded

Sue thank you for leaving a review. While I am sorry to hear that your car broke down, I'm happy to hear that we were able to help! Part of the reason we have become Wilmington's oldest family owned and operated dealership is because we treat every customer like family. Delivering excellent customer service is our #1 goal and we realize your time is valuable. It sounds like Albert and the rest of the Rippy team did exemplary job dealing with your car in a timely fashion. Thank you for choosing us and while we hope you avoid any further issues with your car we look forward to being able to work with you again.

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