I was a loyal customer of James Rivard Buick GMC for over 5 years and only took my car to them for any service. it was a good experience, until my car hit about 125,000 miles. Then suddenly, the repairs needed came with a recommendation to trade in my vehicle for a new, or at least newer one. When I declined to trade my car, which I STILL love, the problems started. First, my fuel tank began leaking immediately after they performed routine maintenance. It appeared to me that they very well may have damaged my plastic tank with a poorly positioned lift, but I trusted them, and just had them replace it. I told the service writer up front that I wanted my old tank back so I could attempt to repair it. When I picked up my car, my old tank had disappeared. I still trusted them and did not make a huge issue out of and accepted some service credit in exchange for the missing fuel tank. Then a few months later things went very wrong. Again, IMMEDIATELY after regular maintenance, my car developed MAJOR transmission problems. They had flushed my transmission at least 4 or 5 times before and it always worked fine. This time they performed the BG Products flush, which I did not find out the change until I noticed the MUCH higher price for the service on the bill. The service writer then proceeded to lie to me repeatedly about the situation. At one point, they had their "#1 tranny guy" tell me the transmission could not be repaired and needed to be replaced. The service writer then tried to sell me a car. I did not stand for this obvious attempt at manipulation and demanded they repair it. And repair it they did......for, supposedly, their cost of the parts and no charge for labor. The bill was still $490.00. When I asked the service writer how he could square the fact that they had repaired my transmission, when their "#1 tranny guy" said it couldn't be done, the service writer stated, I kid you not, "that's just something we tell people". These lying vermin will never touch a vehicle of mine ever again. You have been warned.