Rivard Buick GMC - Service Center

Took 1 hour 50 minutes for oil change. Didn’t correct any of the needs shown in the 71 point inspection. I’m sure glad I took the trouble to make an appointment 1 week in advance. Didn’t correct any of the needs shown in the 71 point inspection. I’m sure glad I took the trouble to make an appointment 1 week in advance. More

Arnold was friendly and efficient. My experience was hassle free, and I would purchase at Rivard again. My experience was hassle free, and I would purchase at Rivard again. More

Great service department. .thanks Misty for your smile! Great job Kay C in Sales department.. enjoyed working with her. Very professional and fun !! It was a pleasurable exper .thanks Misty for your smile! Great job Kay C in Sales department.. enjoyed working with her. Very professional and fun !! It was a pleasurable experience. More

I just want to say how great the service department is. Aj, Misty and Logan and also the manager Troy. Bought my daughter's car in(VW Jetta) to be serviced, Aj was and Misty was nice friendly and great lis Aj, Misty and Logan and also the manager Troy. Bought my daughter's car in(VW Jetta) to be serviced, Aj was and Misty was nice friendly and great listeners. Thanks Logan for being patient and friendly! And thank Troy for exchanging the loner... Thank you also for Ronell our sales guy he friendly and very knowledgeable! More

I brought my car in for a checkup on the transmission because the car was jerking. They found metal particles in the transmission, they tried to say it was NOT a transmission failure when it was REALLY a because the car was jerking. They found metal particles in the transmission, they tried to say it was NOT a transmission failure when it was REALLY a transmission failure. They only replaced the torque converter when they were SUPPOSED to change the WHOLE transmission system. I had confirmation from two other mechanic shops and my brother whom is a transmission specialist in my home state that is is DEFINITELY A TRANSMISSION FAILURE. The car was STILL jerking after the first time and the front tire was low on air-they forgot to put air in after patching the hole from the screw. I brought the car back and they did a "fast and learn"..... the car is STILL jerking right now. This is because metal particles are IN the engine causing the damages. I spoke and expressed my concerns to Troy Guidash. He interrupted and said that he is NOT authorizing a complete transmission system even though it IS a transmission FAILURE. I HIGHLY RECOMMEND TO ANY AUTOMOBILE OWNERS NOT TO BRING YOUR CARS TO THIS SERVICE DEPARTMENT BECAUSE THEY WILL RIP YOU OFF AND PUT YOU IN THE CAR THAT WILL ENDANGER YOUR LIFE AND YOUR LOVED ONES' LIVES AT RISK! THEY DO NOT CARE ABOUT YOUR VEHICLES OR YOUR LIVES! Go to a mechanic shop with HIGH reviews and better repuation!! The ONLY one positive review I would give was that they provided a loaner vehicle the both times they worked on my car. More

The best place to get service for your car. The technicians know what they're doing. Nice team over there. They keep in touch with you while your car in service. I had a great experience with t The technicians know what they're doing. Nice team over there. They keep in touch with you while your car in service. I had a great experience with the team. More

Very good nice Costomer service firms we the price everything is very clear very good dealers everything is very clear very good dealers More

I have had my 2019 GMC Sierra Denali in many times for the same issue. I just can't get a strait answer my service advisor is Alex and he never takes my calls and he calls me after I called him and left h the same issue. I just can't get a strait answer my service advisor is Alex and he never takes my calls and he calls me after I called him and left him at least 10 messages. It is so bad that the receptionist knows my name and number. I spoke to Alex about this and he said he tells me everything when he talks to me and I told him that's because he never calls me or keeps me advised about my problems. I can go on and on.... Now I went to pick up truck last Friday because I was told it was done. Well when I got there I was told they couldn't duplicate the problem. He said his technician took my truck to several locations couldn't duplicate the problem. Well the miles on the truck did not show any miles, the navigation didn't show any recent places, my GMC app didn't even show anyone moved the vehicle. My issue now is the Heads up display. It is not the same as my navigation system in my dash. I sent him several videos with the issue. I asked what it would take to just put a new system in. When I didn't take my truck on Friday they gave me a loaner for the day until they could look at this issue. Well it is now Tuesday afternoon and several calls to Alex and a message to the service manager and no one is talking to me. I just can't can't understand why no one is calling me. Alex is always with a customer or on the phone.... well when is it my time.... More

I enjoyed the whole purchasing experience. Justin Ramer was an excellent sales person and made me feel very comfortable. The vehicle was delivered clean and ready to go. was an excellent sales person and made me feel very comfortable. The vehicle was delivered clean and ready to go. More

I purchased a GMC Sierra Texas Edition in December 2018, Jose Wingo was the salesman I dealt with! I explained up front I’m not the guy who will wait for you to go back and forth to figure out pricing. He s Jose Wingo was the salesman I dealt with! I explained up front I’m not the guy who will wait for you to go back and forth to figure out pricing. He said I’ll sit at my desk and give you a out the door price, he did! The next day I walked in, filled out the paperwork and drove off. Great experience and since I have brought my truck for service with no issues. The service team is always up front and honest which you typically don’t hear from a car dealership. I personally have nothing but great things to say about Rivard GMC. I’m actually going to be purchasing another vehicle from them before years end. More