It's 7:20 am, I know that the sign of a thriving dealership is it's service department. This dealership has a good service department well staffed with knowledgeable competent personnel.
At the time of my visit there were plenty of patrons waiting to drop off their vehicles for service. I had a simple service request standard maintenance, oil change and tire rotation. The service took a bit long I thought 1 hour and 45 minutes from the time I handed my keys to the service coordinator until I was back in the seat of my car. While I was there in the waiting area an argument broke out in the service area out of sight but it was loud and vulgar and long. The good thing for the dealership is that I was the only outsider who was at the waiting area so no one else had the negative experience. As a business owner with employees I understand the dynamics of alfa males sharing work space, and butting heads from time to time. What I don't understand is why these guys are still on the same side of the room. If they are good techs then help them by separating their proximity. If that don't work someone has to go because you don't want that escalating into a dangerous situation that may or may affect employees or patrons and spread a negative reputation to an otherwise great fealership