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Riverdale Chrysler Jeep Dodge Ram - Service Center

4.5

208 Lifetime Service Reviews

5869 Broadway, Bronx, New York 10463

208 Reviews of Riverdale Chrysler Jeep Dodge Ram - Service Center

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November 16, 2018

"Great dealership and very helpful staff"

- yakirbenhur

I love th car I got and the service is great. They addressed all the issues I have and very easy to communicate with them. Jose the service specialist is a greta guy and always ready to help and answer questions.

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Recommend Dealer
Yes
Employees Worked With
Jose
November 13, 2018

"Need more people on saturday"

- hk

Thank Riverdale Chrysler Jeep for everything. Future return customer even though if i can be a squeaky wheel, I appreciate everything. Sales and Service both involved.

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Recommend Dealer
Yes
Employees Worked With
Alishea, Delanie
November 09, 2018

"Stop and Go"

- bpi736

It's 7:20 am, I know that the sign of a thriving dealership is it's service department. This dealership has a good service department well staffed with knowledgeable competent personnel. At the time of my visit there were plenty of patrons waiting to drop off their vehicles for service. I had a simple service request standard maintenance, oil change and tire rotation. The service took a bit long I thought 1 hour and 45 minutes from the time I handed my keys to the service coordinator until I was back in the seat of my car. While I was there in the waiting area an argument broke out in the service area out of sight but it was loud and vulgar and long. The good thing for the dealership is that I was the only outsider who was at the waiting area so no one else had the negative experience. As a business owner with employees I understand the dynamics of alfa males sharing work space, and butting heads from time to time. What I don't understand is why these guys are still on the same side of the room. If they are good techs then help them by separating their proximity. If that don't work someone has to go because you don't want that escalating into a dangerous situation that may or may affect employees or patrons and spread a negative reputation to an otherwise great fealership

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Recommend Dealer
Yes
Employees Worked With
don't remember
November 07, 2018

"They're the experts "

- jaimer.brito

I bought my 2016 Dodge Durango from a different dealer on 5th Ave in Brooklyn. Worst experience and worst purchase in my life they totally ripped me off by selling a defective vehicle as in great condition, ended up spending over $1000.00 dollars in repairs. Brought it to service over at Riverside Dodge dealer and their service was excellent. I'll always service my vehicles with them.

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Recommend Dealer
Yes
Employees Worked With
Albert
November 06, 2018

"Good Service"

- bersibeth.marie.guzman

I went in for a recall on my vehicle. They were time efficient and provided text updates throughout. Shop is near local shops for waiting or easy access to train. When my vehicle was complete I recieved a call to pick up.

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Recommend Dealer
Yes
Employees Worked With
Albert-Service
November 06, 2018

"Jeep Service"

- jsanchez20

Delanie was tremendous and has been able to assist me several times during my time working with you guys. I look forward to coming back and working with her again.

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Recommend Dealer
Yes
Employees Worked With
Delanie
November 05, 2018

"Service"

- ke2un

Services performed timely and professionally, . Prices 're a bit higher than other shops. Parts are high.. I use your service as your technicians know the vehicle John

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Recommend Dealer
Yes
Employees Worked With
Bobby Albert
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
November 05, 2018

"The experience was good."

- gfienhold

The service representative was thorough in finding the tire I needed and explaining current savings on special pricing. The representative was very professional and courteous.

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Recommend Dealer
Yes
Employees Worked With
Albert
November 04, 2018

"Service"

- msdshell

Had to take truck back to recheck balance of tires. First time truck was there all day. Second time I went back waited 3 1/2 hours

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Recommend Dealer
Yes
Employees Worked With
Bobby Albert
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
November 01, 2018

"Excellent Service!"

- D. Guity

Jose was very precise, informative and attentive to our concerns. He has great customer service skills and kept in communication with us about our car service. Everything was taken care of in a timely manner. I will definitely recommend this location to anyone that’s looking for great service!

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Recommend Dealer
Yes
Employees Worked With
Jose
Nov 11, 2018 -

Riverdale Chrysler Jeep Dodge Ram responded

Thanks so much for sharing your experience with us, we truly appreciate it. I'm glad that Jose was helpful during your service visit. If you need anything, please feel free to contact me directly. Take care! Sincerely, Bobby Albert General Manager (718) 548-2800 bobby@riverdalechryslerjeep.com

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