Riverhead Toyota

Ali was professional, quick, and knowledgeable. He was able to work with me to get my vehicle for a good price. Ali took the time to get me the exact monthly payment print out. This is why i purchased m able to work with me to get my vehicle for a good price. Ali took the time to get me the exact monthly payment print out. This is why i purchased my vehicle so quickly. I would highly recommend Ali. More

I took my 2013 Prius to this dealer after another repair shop installed a new clock spring incorrectly causing warning lights to go on. Toyota said problem was I need a new "brake master" and cost was ove shop installed a new clock spring incorrectly causing warning lights to go on. Toyota said problem was I need a new "brake master" and cost was over $2000. I then took it to Toyota Sunrise which correctly diagnosed the problem and charged me $1000 which consisted of replacing the newly installed clock spring and fixing some wires. More

Ali drove the vehicle from Long Island to Brooklyn for my test drive, he was patient and responsive while I worked out financing without any hassle or pressure and the deal was “fair” on Truecar - and great test drive, he was patient and responsive while I worked out financing without any hassle or pressure and the deal was “fair” on Truecar - and great from my perspective. Absolutely recommend working with him and the whole team at Riverhead. Unlike any other dealership I dealt with. More

Ali was great from start to finish. He found my wife and I just what we were looking for and followed through like a seasoned pro. No anxiety here! I just what we were looking for and followed through like a seasoned pro. No anxiety here! More

caught in a lie went in to Riverhead Toyota for an oil change and a tire rotation on July 10th. I had an appointment for 9:30 I arrived at 9:20. The service advisor went in to Riverhead Toyota for an oil change and a tire rotation on July 10th. I had an appointment for 9:30 I arrived at 9:20. The service advisor who I have nothing bad to say about was Peter Coscia. So approximately 2 hours after bringing my Tundra in I see the mechanic bringing my vehicle around front and parking it. I walk out side and say to him I guess you were able to find the wheel locks in the glove compartment, and those tires must be heavy? He stated to me " Yes I found the wheel locks and the tires are heavy. I only lifted the truck a little bit off the ground so it was easy to rotate the tires." I then walked over to the truck and could clearly see the tires were not rotated. I immediately spoke to Peter the service advisor and showed him my tires. Peter walked inside they asked the mechanic who said to them he rotated the tires so then they went to the video because every bay is video taped. Peter said to me we checked the video and he never rotated the tires. they took the vehicle back in and rotated the tires ., I told him I should not be paying for this and they hand me a free car wash ticket for the next time I come in. first of all every other toyota dealership always washes the car with any service. I leave and call Toyota corporate and file an official complaint. They told me the manager from Riverhead would call me today Friday July 10th. I didn't want to write a review until I spoke to them and gave them the benefit of the doubt. Well today is Tuesday July 14th and I have not received one call from them but did receive a email to rate my experience as well as a text message that ask how my service was. I replied to the text "Did not have a good experience" again no reply. So here is my review More

Ali Shah is an outstanding Sales Rep- he impressed me with his ability to be present and helpful without being overbearing. Car salesmen have been given an upgrade! I will recommend Riverhead Toyota, with his ability to be present and helpful without being overbearing. Car salesmen have been given an upgrade! I will recommend Riverhead Toyota, and especially that friends & family ask for Ali. I test drove the car the day before I purchased -within 3 hours I became a proud owner of a Prius Prime Plus car, financed, serviced, registered and plated. Painless More

A breath of fresh air during these crazy times. Ali and Matt made this experience fun and pain free. We will be back to see them for sure...in our beautiful new Tundra! Matt made this experience fun and pain free. We will be back to see them for sure...in our beautiful new Tundra! More

I walked in with my wife expecting a typical frustrating visit. Not so here, it was outstanding from start to finish. Ali was terrific for the entire process. visit. Not so here, it was outstanding from start to finish. Ali was terrific for the entire process. More

Ali was more than accommodating and a pleasure to deal with. Left very happy new owners and felt good about our purchase. Even took care of us after our purchase was final. Highly recommend Riverhead Toy with. Left very happy new owners and felt good about our purchase. Even took care of us after our purchase was final. Highly recommend Riverhead Toyota. More

Service is horrible. Waiting time unacceptable. I'm sorry I called during pandemic for minor service maintenance, but the person who answered the phone told me to come the next day. No explanation o I'm sorry I called during pandemic for minor service maintenance, but the person who answered the phone told me to come the next day. No explanation of procedure was given. Upon arriving at the closed and locked service doors, other customers were milling around not knowing what to do. I guess I was suppose to read some half fallen off notice taped to the window about leaving my keys in the night drop box. A employee finally walked out with no mask or gloves with I guess paperwork for a waiting customer outside. Mind you there is no place to shelter, as the building is locked down. Mike and another service advisor came out, but were useless. All they said was we didn't expect so many customers. Yeah, but who made all the appointments? Suggestion, just deal with emergency, and not accept minor maintenance. In the seem of the pandemic why risk the employees and the public to any more risk. More