Rizza Cadillac Buick GMC - Service Center

Poor Customer Service Cadillac service closed 15 minutes earlier than scheduled time. Had to go to Buick service to wait 15 minutes for my invoice. Once I made payment, I w Cadillac service closed 15 minutes earlier than scheduled time. Had to go to Buick service to wait 15 minutes for my invoice. Once I made payment, I was given my keys and told to walk around the yard to find my car. If I couldn’t find it, hit the panic button to locate the car! No porter, don’t know where it is, good luck. Very disappointed in the service visit. More

Friendly My experience was decent. Fixed the car under warranty with a loaner. I didn't have a problem. 10 days to do the work although it was Thanksgiving My experience was decent. Fixed the car under warranty with a loaner. I didn't have a problem. 10 days to do the work although it was Thanksgiving week, but overall satisfied. More

Determination I came in with a real scary problem. My car was shaking from side to side. They took it for a ride and felt it too. It took time. My car was there I came in with a real scary problem. My car was shaking from side to side. They took it for a ride and felt it too. It took time. My car was there for 2 hours. It was a loose bolt on the rear drivers side tire. To me it was a major problem and they solved it. More

Good friendly service. l’ve always had good and friendly service at Rizza Cadillac. I would recommend them to anyone. The ladies working in the Service Dept. Danielle and R l’ve always had good and friendly service at Rizza Cadillac. I would recommend them to anyone. The ladies working in the Service Dept. Danielle and Rebecca are GREAT!!!!! More

Rip off They wanted 800 dollars to replace a pedal assembly which should be a recall item in the first place. The mechanics down the street said 215 out the d They wanted 800 dollars to replace a pedal assembly which should be a recall item in the first place. The mechanics down the street said 215 out the door. 300% mark up!? And I got charged 150 for the “diagnosis” which they already knew from the scanner. What a Racket More

Bad attitude Reception lady have attitude and told me it's an hour wait over the phone but when I came in she told me it's a three hour wait and insisted that who Reception lady have attitude and told me it's an hour wait over the phone but when I came in she told me it's a three hour wait and insisted that who ever I spoke to didn't know what she was talking about. This was not the first time this happened she always have attitude. Old building and not clean. and when they delivered the car to me it was not clean even though I bought it as a manager car. It doesn't feel like a luxury car dealership. More

2015 CTS Everything was great. Got my vehicle back sooner than I thought. Especially since it was last minute. Danielle and the service team are always very fr Everything was great. Got my vehicle back sooner than I thought. Especially since it was last minute. Danielle and the service team are always very friendly and helpful. More

First Class Service Becky & Danielle are Rizza Cadillac treasures. They are always so friendly, efficient & professional. My service was done in the scheduled period of Becky & Danielle are Rizza Cadillac treasures. They are always so friendly, efficient & professional. My service was done in the scheduled period of time. Great job! More

Great customer service. Very clean, very efficient. I have never had any problems getting in and out. I usually deal with danielle and she couldn't be more pleasant. Even if I have to wait in the waiti I have never had any problems getting in and out. I usually deal with danielle and she couldn't be more pleasant. Even if I have to wait in the waiting area while my car is being serviced it is a lovely waiting room with coffee and cold bottles of water and a nice big TV so the wait is comfortable. My time is very valuable to me, so when I do have to have my car serviced, it's a pleasure to go to my Cadillac service center More

Last minute oil change and repairs The people were friendly and helpful. I called last minute to change days for my appointment and they got me in and out. Thanks so much! The people were friendly and helpful. I called last minute to change days for my appointment and they got me in and out. Thanks so much! More