Rob Lambdin's University Dodge RAM

If you’re in the market to purchase a vehicle in the Miami area, do yourself a favor and avoid Rob Lambin’s University Dodge. I located a Ram truck online which was located at this dealership. I con Miami area, do yourself a favor and avoid Rob Lambin’s University Dodge. I located a Ram truck online which was located at this dealership. I contacted a salesperson to discuss the vehicle and made arrangements to travel there to look at it. We started discussing a negotiated price. I had in my possession a report from a respected independent consumers’ group that indicated what the exact vehicle was selling for (on average) at all Miami/Dade dealerships. The salesperson, quite falsely, informed me that the consumer group data was opinion only and did not reflect actual sales. In the end we were $3500 apart on price so I left. They then tried to move me to a cheaper vehicle. Do I hear, “BAIT AND SWITCH”? A couple days later the Sales Director of the dealership contacted me to see if I was still interested. He convinced me to make another visit and that we would work out a deal. We arranged a time. Then I received the following text message from the Sales Director: “Good afternoon: Your vehicle is ready for your visit today. Please keep us updated with your time of arrival” I went there this morning, with a cashier’s check in hand, trusting that we were going to close the purchase. I was advised the vehicle was sold, no longer on their lot. When I asked the Sales Director why he would have me travel all the way back to his dealership knowing that the vehicle I wanted was gone, he said that those text messages and emails are sent out by their computer automatically and that the computer had no idea if the vehicle was still in inventory. Do I hear “BAIT AND SWITCH” again? This is the historic USED CAR mentality. Get the customer on the lot, no matter the difficulty for them and then try to sell them anything. I realize this is prevalent on used car lots but am surprised that the same mentality still exists in supposedly reputable major dealerships. Buyer Beware! More

Good customers service. Very professional and reliable. Vanessa and her team were very punctual and corteous. Very professional and reliable. Vanessa and her team were very punctual and corteous. More

The parts department here is one of the best l have seen in a while in a while More

Service was good. It took roughly 1.5 hours to complete the service but that was ok because I had more then one thing done It took roughly 1.5 hours to complete the service but that was ok because I had more then one thing done More

Understaffed, hire more service advisors. Nobody at the desk for too long. My mechanic was your best representative. Very polite & friendly. I go to Pines Ford with my other car and have a be Nobody at the desk for too long. My mechanic was your best representative. Very polite & friendly. I go to Pines Ford with my other car and have a better experience. More

Came in for a specific problem and request. Asked to have USB hub changed out. Within 30 seconds writer said no whole radio needs to go. Asked him to please look at it have the tech look at it. Asked to have USB hub changed out. Within 30 seconds writer said no whole radio needs to go. Asked him to please look at it have the tech look at it. Also said I would pay for the hub and if didn’t fix it then we can go from there. Calls after lunch and says that need new radio. That tech plugged in usb cord and that’s how he knows. No scan, no troubleshooting just an update from service writer for commission. Picked up truck and took to a trusted mechanic across town. Changed out usb hub ($40 part) and problem solved. I’ll never be back for anything, not first incident with service. Multiple incidents of dishonesty and or incompetence, either way we can’t do business. Good bye More

Although it took a long time to get parts (7-8months), and my truck had ants and little roaches everywhere upon pickup, the experience was ok. They gave me a loaner while we waited another month because o and my truck had ants and little roaches everywhere upon pickup, the experience was ok. They gave me a loaner while we waited another month because of a damaged part, which I greatly appreciated. More

Consultant was very helpful and extremely professional. He explained everything that was being done to the car and took the time to walk me to the car when i picked it up. Thanks. He explained everything that was being done to the car and took the time to walk me to the car when i picked it up. Thanks. More