Roberson Motors - Service Center

The most dishonest shop with the worst customer service in the US. They sent me home with an unsafe car. They vented freon all over the engine compartment and vents and didn't say a thing to me when I pi in the US. They sent me home with an unsafe car. They vented freon all over the engine compartment and vents and didn't say a thing to me when I picked it up, it filled the cab of my jeep the next day. After driving 3.5 hours I became disoriented and extremely sick, im glad I didn't pass out, crashing my jeep could have hurt, or killed several people, thankfully they left the fan sensor unplugged, overheating the motor, so I drove home. I called my Dr as soon as i got home and they connected me with poison control, who told me I had signs of freon poisoning. I've had puenomia for over a month from this, which is documented with my Dr. My lungs were full of fluid, and this is something that if i would have continued to drive more than likely would have killed me. (LOOK IT UP) To top this off they have called me a liar, and told me the freon they sprayed out, by them disconnecting the ac condencer, without evacuating the system before removing the radiator was my fault, as a matter of fact was an un needed step to replace the radiator. Then they charged me over $2000 to repair their error. I've lost several weeks of work, with having to pay out for unnecessary repairs, which has financially hurt. I've had to gather evidenced, including my NEW cabin filter plugged with freon oil less than a month old, numerous pictures with a uv light of the dye all over the engine puddles in my driveway, and the interior of the jeep which is COVERED in dye. I've got samples from my windshield on q tips, and pictures of residue in the engine compartment with regular light. This unfortunately isn't my only issue here, but this is the most pertinent YOU GUYS ARE GOING TO MAKE THIS RIGHT. trying to cover your mistakes, by lying, and going as far as to charge the customer to repair your mistakes, to make it look like something that was pre existing is unthinkable. Then doing something that endangered my life is not going to be tolerated More

I called in February to schedule a recall on my Ram 2500, as they absorbed Whitnell Motors where I originally bought my truck. They said to call back in July. I've called 5 times now and left messages each t as they absorbed Whitnell Motors where I originally bought my truck. They said to call back in July. I've called 5 times now and left messages each time. Nobody has returned my calls. It's completely absurd at this point. From my experience just trying to get someone to give me the curtsey to call me back; I would never buy a vehicle from them. Apparently service on your vehicle isn't high enough margins for Roberson Motors. More

Scheduled an appt for 8 am for oil change and recall work had a friend drip me off after work at 3:30 pm. Found out my truck was not ready, hadn’t even been looked at. The rep told me they had a lot of work had a friend drip me off after work at 3:30 pm. Found out my truck was not ready, hadn’t even been looked at. The rep told me they had a lot of walk ins that waited and they got priority because they were waiting, but they’d get going on my truck rt away. 20 min later my truck rolls up so I walk up to the counte, oh it’s not done they tell me it’s just now getting in the service line. 1 1/2 after I show up to pick my truck up it’s done. They give 2 cheesy car wash coupons for the inconvenience. So I leave there pissed off go to the car wash and go thru get some pull over look at my truck it has dirt streaks all over it so they send me thru again. Get done this time and it’s still dirty by this time I’m do e and just leave. Worst dealership I’ve ever dealt with. Just to let you know this is only the second review I’ve ever written so I’m not one of those people who complains all the time. This was just completely unprofessional. More

January 8-2021We bought an almost new Jeep Cherokee January 8-2021 We bought an almost new Jeep Cherokee their last spring. Recently someone backed into us in a parking lot so we took it into to there January 8-2021 We bought an almost new Jeep Cherokee their last spring. Recently someone backed into us in a parking lot so we took it into to there body shop to get repaired. When we went to pick it up we had a check from the insurance company for the repairs minus 500.00. They would not release the car untill we paid the whole bill including the deductabill. I didn't have a check with me so i had to put the 500.00 on a credit card even though the insurance was sending the money. we were told sorry that our policy. We bought the car there, but no way would they release the car untill we [paid the whole bill. Also after we got the car we found out that it did not have the owners book in the car and we were told that we would have to buy it if we wanted it. This is poor customer service to the max. I would not recommend this dealership to any one, let alone buy anyother vehicles from them. Ron Rosgen More

Employees are very helpful and friendly. People are Employees are very helpful and friendly. People are very thoughtful. The areas are very clean. I don’t have 25 words minimum to say here. Employees are very helpful and friendly. People are very thoughtful. The areas are very clean. I don’t have 25 words minimum to say here. More

Always gets the car back to me fast, typically faster than expected and I feel confident driving away knowing my car was serviced/repaired here. A bit costly, but usually worth it for peace-of-mind. than expected and I feel confident driving away knowing my car was serviced/repaired here. A bit costly, but usually worth it for peace-of-mind. More

this was for an oil change. The service great an fast . Very friendly. Great group of employees. the service dept work fast and did a great job. they kept me inform on how long it was taking' Very friendly. Great group of employees. the service dept work fast and did a great job. they kept me inform on how long it was taking' More

Fast, efficient, and super friendly!! Very satisfied with the work performed. The entire service team was very friendly! We will return in the future for any work that may be needed. the work performed. The entire service team was very friendly! We will return in the future for any work that may be needed. More

The personnel were very helpful & friendly. Most importantly, they practiced safety. With the pandemic so much apart of our lives, preventive measures are greatly appreciated. importantly, they practiced safety. With the pandemic so much apart of our lives, preventive measures are greatly appreciated. More

Fast & friendly service! I recently moved to Oregon from Wisconsin and was pleased to find a great place to get my vehicle serviced. Very happy! Wisconsin and was pleased to find a great place to get my vehicle serviced. Very happy! More