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Robert Brogden Buick GMC - Service Center
Olathe, KS
2,090 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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2,090 Reviews of Robert Brogden Buick GMC - Service Center
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June 24, 2020
The best service I have ever received from a dealer. They are efficient, customer friendly and very considerate of the customer’s circumstances. I highly recommend this dealership. are efficient, customer friendly and very considerate of the customer’s circumstances. I highly recommend this dealership. More
by hillhouse5
Verified CustomerEmployees Worked With
Ernesto Arellano
June 22, 2020
Excellence~ Allison was our representative and did an awesome job communicating with us, keeping us updated when changes happened and went above what she needed t Allison was our representative and did an awesome job communicating with us, keeping us updated when changes happened and went above what she needed to do to take care of us and secure a courtesy car as th work took longer since we were waiting on a part. Very pleased with our rep and the dealership! More
by melissamarkus5
Employees Worked With
Allison Leach
June 21, 2020
I like the dealership because they are always fast and friendly. I have not had a bad experience yet. The only thing that would be nice is if they had a car wash to run the vehicle through before returni friendly. I have not had a bad experience yet. The only thing that would be nice is if they had a car wash to run the vehicle through before returning it. More
by HCRAIG1965
Employees Worked With
Allison Leach
June 20, 2020
Extremely helpful, knew exactly what I wanted and was able to keep me within price range I was able to leave with the car I loved with no issues. able to keep me within price range I was able to leave with the car I loved with no issues. More
by LaceyBaker2018
June 19, 2020
Great Communication The communication on where my truck was during the service process was great, I was kept up to date on what was happening and I was very pleased with The communication on where my truck was during the service process was great, I was kept up to date on what was happening and I was very pleased with the result. I will continue to go to Robert Brogden for all my GMC service needs. More
by Mark
Employees Worked With
Allison Leach
June 18, 2020
Brogden did you forget that there is a Pandemic in progress? The service of my vehicle was fine, no issues; however, I was shocked at the minimal Covid-19 precautions utilized at Brogden. I wore a face mask as The service of my vehicle was fine, no issues; however, I was shocked at the minimal Covid-19 precautions utilized at Brogden. I wore a face mask as a courtesy to protect the Brogden employees and other customers. When I arrived for my scheduled service appointment (planning to wait), I walked into the building to discover that not one employee was wearing a face mask and only one check out desk had a plexiglass partition. I saw no hand sanitizer placed in the service/waiting area, and the waiting area with six seats crammed together was already full. The customers waiting for their vehicles all wore face masks and left an empty chair between them to practice social distancing. I had to find a place to sit down in the front sales area. Again, I did not see any sales employees in the front of the building wearing face masks. I witnessed no signs displayed that documented how Brogden was sanitizing the waiting area and restrooms. While I realize that wearing a face mask is not currently mandatory, it is a courtesy to wear one to show that you care about the health of your customers and your employees. Many Buick owners are older and in a high risk age group. If you expect customers to bring their vehicles to your service location, you should at least pretend that you care about their safety and your employees. I will find a new vendor to service my vehicle. More
by AIMEETHOMES
Employees Worked With
Ernesto Arellano
June 18, 2020
Thank you Allison for getting my wheel put on and thanks for being so easy to work with.. Looks great. Thanks Robert Brogden Gmc for the great service. for being so easy to work with.. Looks great. Thanks Robert Brogden Gmc for the great service. More
by jluke1370
Employees Worked With
Allison Leach
June 18, 2020
Not safe Hello - your employees were very nice an professional, however due to the pandemic I was very disappointed that none of them were wearing masks. Also Hello - your employees were very nice an professional, however due to the pandemic I was very disappointed that none of them were wearing masks. Also, you can’t control this, but the majority of the customers other than myself did not wear masks. More
by SOKOL_DONNA
Employees Worked With
Ernesto Arellano
June 17, 2020
Awesome Service as always! Kristie always takes care of me when I bring in my car. Allison steps in when Kristie is not available and Jennifer always makes me feel welcome. All 3 ladies are a great asset me when I bring in my car. Allison steps in when Kristie is not available and Jennifer always makes me feel welcome. All 3 ladies are a great asset to the company. More
by ian.spillman83
Employees Worked With
Kristie Brown, Allison Leach, Jennifer Stover
