Roberts Honda

Unethical service department. Tried to charge me for services and parts provided under warranty. I was told that "the service manager left for the day", and that I'd have to pay to get my car back. services and parts provided under warranty. I was told that "the service manager left for the day", and that I'd have to pay to get my car back. I won't ever set foot on this property after this horrendous treatment. More

Excellent salesmanship by Albert. I inquired about used car. He arranged the car from another location got it ready. Detailed it. Excellent service. Highly professional. Highly recommend him.. Very sinc car. He arranged the car from another location got it ready. Detailed it. Excellent service. Highly professional. Highly recommend him.. Very sincere. Car is Excellent More

Car Buying at its very best Roberts Honda of Downington Pa. What a great experience it was to deal with them.... This is about a deserving sales person named Albert Nadeau. Whi Roberts Honda of Downington Pa. What a great experience it was to deal with them.... This is about a deserving sales person named Albert Nadeau. While searching ads on the internet I saw what I perceived to be a good deal. I set out to get this good deal. One dealer said, No way that deal is not possible and isn't being offered. I found that hard to believe because I saw that deal, in print, being offered on the internet. I saw the same deal being offered at Roberts Honda. I decided to call. A salesman named Albert Nadeau answered the phone. I asked him about the ad in question. He said, if its in our ad we can do the deal. I told him about my experience at the other Honda dealer and asked him to confirm that there is such an offer at Roberts Honda.He said, I will call you right back. He called me back in a few minutes.He asked me if I could come in and discuss the details of the offer being made in the ad ? I told him its about a hour drive for me.. He said , I think I can make this deal happen. We agreed to meet at Roberts Honda, at 1:00 PM. Long story short. Ha Ha..... By 6:00 PM , I was driving back to Delaware County in my new CR-V EX listening to Sirius XM. Thank you Albert and The Roberts team for making it happen!! John G More

Thieves HORRIBLE service manager I had my car in for service and that experience was fine. It was what I found - or should I say - didn’t find when I got in my car after that is what I had my car in for service and that experience was fine. It was what I found - or should I say - didn’t find when I got in my car after that is what the issue is. Someone had taken money out of the center change console of my car. When the service manager approached me she said I had better have proof before I accused people of stealing. I purposely looked at the money before I got out of my car, so I know what was missing. How am I supposed to have proof of stolen money? Take pictures of everything in the car before I give it to them for service? I left a message for the general manager to call me and have yet to hear from him. NEVER AGAIN - do NOT take your car there. More

Overall experience should have been better. I purchased a used vehicle from Roberts in March. I was aware of the broken rear wiper and normal wear of the interior when I purchased it. What I wa I purchased a used vehicle from Roberts in March. I was aware of the broken rear wiper and normal wear of the interior when I purchased it. What I was not aware of was the faulty hood latch (which is easy to repair) and transmission sensor issue which threw the MIL light. It was easy to get the hood latch repaired but I received pushback for the transmission sensor. Just recently I noticed that the battery terminal connector was loose. I have done nothing in the engine bay except fill the washer fluid and inspect the hood latch since I purchased the car. I am disappointed that something as simple as the battery terminal connections are not checked (even with a slight wiggle of the connectors to ensure they are secure. These issues were exacerbated by the fact that the manager (the main sales woman was courteous) explained that they cannot go lower on the price (closer to KBB value) because they put over $2,000 of work in the vehicle, during negotiation. If there was $2,000 of work done why was the battery terminal loose? Why didn't someone think to check why the alarm is not arming when pressing the lock button on the vehicle. This doesn't cover the fact that I did not receive a temporary tag for registration and I had to call to get the registration sent to me once it was received. My family has purchased from this dealership in the past but I will not purchase from there again. More

Good and Great experience I was looking for a van and i got a great deal and the sales person Jim is really so gentle and he almost covered explaining all the features, highly I was looking for a van and i got a great deal and the sales person Jim is really so gentle and he almost covered explaining all the features, highly recommend this dealer More

May 24 2019. Have purchased way to many new cars over 25 years. Thai is by far the best experience ever. Janine from internet sales was as professional, polite, an Have purchased way to many new cars over 25 years. Thai is by far the best experience ever. Janine from internet sales was as professional, polite, and responsive as a CS person from a luxury brand. For over 30 days she worried with me. Always accepting my decision to wait and shop around. She is the reason I went there. And from there it just got better. I was in a hurry and they in a world record fashion got me in and out of dealership with in 63 minutes of me walking in. Even with that being the case Neil took quality time and explained the details of the incredible tech in this car. The accord I bought tonight was a replacement for the identical car I bought 3 months ago which was totaled recently. Neil educated me on several Kool key features that my prior salesman never informed me of. Pricing was very aggressive. A great deal but even a greater shopping experience. I will not shop elsewhere despite them being out of my way. More

HORRIBLE SERVICE EXPERIENCE...DO NOT TAKE YOUR CAR HERE My previous August visit included a wiper blade replacement. I went in with an uncracked Honda windshield and left with a cracked windshield. The se My previous August visit included a wiper blade replacement. I went in with an uncracked Honda windshield and left with a cracked windshield. The service advisor told me that there was an existing crack and that it spidered when sent through the washer. Upon further thought and investigation after the visit I realized that where the point of impact was, there was no way that crack existed before the service visit. The point of impact was buried directly under the J-hook of the wiper blade. And no way would a crack spider from going through the low intensity car wash that is present at the dealership. After realizing this, I presented the facts along with photographs to the service manager and general manager. The general manager was denying the clear facts and would only offer to split the cost of a Honda windshield or offer an aftermarket windshield free of charge. In my opinion I should have been offered a Honda windshield free of charge since it was clear that whoever worked on my car that day damaged my windshield. More

maybe better baristas than car salesmen. What started out as a pleasant buying experience rapidly turned into a bad one. I did my homework online pricing the vehicle I wanted and my trade in What started out as a pleasant buying experience rapidly turned into a bad one. I did my homework online pricing the vehicle I wanted and my trade in which was practically a brand new 2017 car with only 3600 miles on it. The most they would give me on trade was $3000 less than their own website trade-in calculator said it should be. Then they started with a price $1000 higher than Truecar said I should be paying. If that wasn't enough, the salesman misrepresented the features on the car, something I didn't know till I read the manual. Lastly, when the car was delivered, it was so with only ONE key and a promise that within a couple of weeks I would get the second one. The dealership wasn't even apologetic for not having the second key. The only reason I completed the purchase at this dealer was because it was the only one within 200 miles that had the exact car I was looking for. In order to get the key I had to call the GM of the entire Reedman Toll auto group to complain. Then, the impossible to get replacement key took only 2 days to get. More

No new car sales No one greeted me or got up to say hi or got off their cell phones (phone was flat as they typed). I walked the showroom twice, passed a couple of pe No one greeted me or got up to say hi or got off their cell phones (phone was flat as they typed). I walked the showroom twice, passed a couple of people but no one said a word. I left to go and buy the Toyota I had just seen at Del. More