Robinson Brothers Ford Lincoln Mercury

Great Service Took out 2005 T-Bird for AC repair (blowing hot air passenger side) and fuel filter, a little while for repair, 8 days. AC works great. A shout to Cas Took out 2005 T-Bird for AC repair (blowing hot air passenger side) and fuel filter, a little while for repair, 8 days. AC works great. A shout to Casey for keeping us posted on what was goin on. More

Horrible Lincoln Customer Service Department! Bought my last 2 Lincolns from Robinson Brothers and had bad experiences with the service department 98% of the time. Never again, I'm done!! Bought my last 2 Lincolns from Robinson Brothers and had bad experiences with the service department 98% of the time. Never again, I'm done!! More

They are not up front with there customers. I called the day prior to visiting the dealership. When I arrived the salesperson did not show up, the excused was, he forgot. They are very mislead I called the day prior to visiting the dealership. When I arrived the salesperson did not show up, the excused was, he forgot. They are very misleading just to keep you there all day going back and forth. Stay away from this place. I saw a (technician) wanted sign. The first conversation was about how well their maintenance is and how well they do. I wanted to know the details of the truck and price. It took hours to leave with nothing. HAGGLED, HAGGLED, HAGGLED, HAGGLED, DID NOT KNOW DEALERSHIPS STILL DO THIS. More

Frustrated first year owner We will never buy a Ford again. This was the biggest mistake. We bought the Ford Explorer brand new. Within the first year the service department h We will never buy a Ford again. This was the biggest mistake. We bought the Ford Explorer brand new. Within the first year the service department has forgotten to screw on the oil cover after an oil change. Which is fine - they were able to fix it once we noticed, but it was as I was going into the hospital for labor. Our axel needed to completely be replaced in the first year. They give you a hard time about borrowing a car or getting you to your house so you need to figure out other plans for yourself. The car stays with them for days while they leave you out on your car. We are experiencing again the same issue with the axel and will need to bring it back. If it was fixed correctly maybe I could understand - but it is not. The price of his car is way more than it is worth. This is more of a headache than anything else. Do not buy from here. More

Wants you to buy on their terms not on interest of customer Am buying a Ford fusion sport and sales manager got pissed at me for seeking best price from hand full of dealers car is was looking at been on their Am buying a Ford fusion sport and sales manager got pissed at me for seeking best price from hand full of dealers car is was looking at been on their lot for over a year. Certainly no loss this will be my 6th new Ford since 2011. Robinson wanted more money than the other dealers I bought them from. Too bad you can't leave 0 stars More

Charged a Service FEE but could NOT repair!! Took my vehicles to Robinson Brothers service dept. on Sunday Night for defective electric seat on Ford 500. Contacted three days later by Courtney w Took my vehicles to Robinson Brothers service dept. on Sunday Night for defective electric seat on Ford 500. Contacted three days later by Courtney who advised that Robinson Brothers could not repair the vehicle. Courtney said that the part was obsolete but try amazon and attempt to locate part. She also stated that Robinson Brothers had searched junk yards and everywhere. Then Courtney said Robinson Brothers will charge a $125.000 fee. WOW, Robinson Brothers CAN NOT repair the vehicle but still charged $139.63 fee and we had to wait to be notified on the third day. Contacted a local auto dealer and guess what, they were able to locate the PART in TX that will be delivered in three days.... Unbelievable! More

Worst service experience I've ever had I had a terrible experience with the service adviser Courtney Wells, over a failed Body Control Module in my Ford Fusion. Over 2 visit she tried to te I had a terrible experience with the service adviser Courtney Wells, over a failed Body Control Module in my Ford Fusion. Over 2 visit she tried to tell me the problem was with my tire pressure monitors, charged me $120 and basically blamed me for the problem because I had replaced my wheels. After my 3rd visit the BCM was eventually replaced under warranty. All the while Courtney's showed terrible customer service and I never felt like she cared about me or my car at all, just taking my money. I won't go back to Robinson Brothers again and may even be turned off from ever getting a Ford again. More

great sales person, worse service dept. ever! I love my new Escape I bought from Robinson Ford, but will never return there to buy another car because their service department is the worse one I h I love my new Escape I bought from Robinson Ford, but will never return there to buy another car because their service department is the worse one I have ever been to. They treated me very poorly, and hardly acknowledged me, never mind not even a thank you or come again! More

HORRIBLE EXPERIENCE - TERRIBLE SERVICE DEPT So I will start off by saying this was by far the absolute worst service I have ever seen from a dealership! I called 2 WEEKS AGO and made an appointm So I will start off by saying this was by far the absolute worst service I have ever seen from a dealership! I called 2 WEEKS AGO and made an appointment with the service center about fixing my truck. I scheduled an appointment for July 8. I dropped my truck off there on July 7th afternoon and told the service department what was wrong with it and that I had an appointment. "No problem sir we will jump right on it first thing in the morning". I left there saying, "this will be great, my truck will be fixed and ready to go now". On July 8th, I had not heard from them yet and it was around 12:00 noon. So I called and asked to speak to the guy who had helped me. He proceeds to tell me that they haven't even touched my vehicle yet. I said ok that's fine.... Ill call back later. I call back around 3:00, guess what STILL HAVE NOT TOUCHED IT AND WILL NOT GET TO IT TODAY. Please explain what is the point of making an appointment then. He says the appointment is just a "drop off date". No other dealership I have ever been to makes an appointment and that means its just a drop off date. So I tell him to have my keys ready and I will come pick up my truck. I get there and I ask again to explain the purpose of making an appointment because obviously it doesn't even matter. He tells me if I don't like the way it is maybe I should try to bring it somewhere else. NO PROBLEM.. you just lost work and for the rest of my company trucks. ALL-STAR in Denham Springs got me an appointment for this morning and has already called me the fix for my truck and I will have it by the end of the day. Good job Robinson Brothers you lost out on $2,321.75 worth of work from Warranty Work. Congrats More

I am former ford lover but want everyone to be aware about how they conduct business over there. I bought a new F250 6.0L in 2007 and loved the truck the first 100,000 miles. I now have 125,000 miles on about how they conduct business over there. I bought a new F250 6.0L in 2007 and loved the truck the first 100,000 miles. I now have 125,000 miles on it and had it in the shop for three weeks. 4x4 hose replaced, #2 fuel injector replaced, transmission hose replaced. I asked on top of it to change my oil and rotate my tires. 4 weeks later and $3500 later i have more problems than i began. 1st they admitted to messing up something and replaced brake pads at no charge. 2nd they forgot to change the oil and they didnt rotate my tires.. Come on. I brought it back to ford and they took blame for not changing oil but charged me $120 to fix a wiring gauge that computed oil pressure. I forgot to mention the second day after i had my truck back i called ford because i have engine and oil fumes literally coming out of my AC vents. They told me to give it a couple days and it will blow out. OK so im trying to leave town and hoping my truck wont give me any problems and all of the sudden I hear a boom and immediatley loose power. I figured i threw a rod and was not happy. I have my truck towed to a local mechanic that i trust and he looks at it and tells me that FORD forgot to clamp a cap on my turbo diesel. So I call ford and send them an invoice for the wrecker and the mechanic. two weeks later after bothering them i finally get my check. They have already admitted to having to replace brake pads for free and not claming cap on. When your truck is in the shop for 4 weeks and they are replacing things in the enginge block, god knows what else they have messed with. So now its 5 weeks later and i notice my power steering acting up. I get under my truck and im leaking power steering fluid and also im leaking oil as well. Which might explain the fumes coming through the AC. Bring it to ford for the 4th time in 6 weeks and they shoot me an estimate of $5900. Now im stuck. I spent $3500 the first time now they are telling me $5900. I need some ball joints replaced, gauges fixed, power steering leak fixed and #6,7 and 8 fuel injectors replaced. I asked them how none of this came up the first time and im given a xx reply. Im trying to work things out without having to take legal action but they need to be reported to the BBB i would advise no one to buy a ford and more importantly do not deal with Robinson Brothers. They are deceiving and not respectful. This truck cost $53,000 in 2007. It now has 125,000 miles (which is the break in point on a diesel) and i put $3500 into it and now they are asking another $5900. Together that is worth more than my truck is on trade in value with other dealerships. Go online and see how many claims and suits are filed against ford.. Its ridiculous. You buy a piece of equipment for $50,000 and you expect it to last and it only has 125000 miles on it! FORD = Found On Road Dead. FYI the dealership was my last option to bring my truck in the first time. I called every mechanic and shop in town and no one wants to touch to my truck. If you buy a ford or get your truck serviced at Robinson Brothers i would advise wearing a helmet while driving incase your tires decide to fall off. This is the worst expierence i have had with a vehicle and i preach to people that ask about my truck to NEVER buy a ford. Ever. I know people that do have good luck and preformance with their Ford but i know a lot more people that have no luck. Stick to a GMC all fords are lemons. BBB needs to be advised. Look at their consumer review rating already. it is a joke. More