Robinson Brothers Ford Lincoln Mercury

Never return calls. Loaner car program is a scam. Salesman was the best I have ever dealt with but satisfaction.with Robinson Brothers ends there. They need an overhaul Loaner car program is a scam. Salesman was the best I have ever dealt with but satisfaction.with Robinson Brothers ends there. They need an overhaul of the service department. More

Got my car back from their repair center to find they had zip tied the bottom of the car back on instead of using screws. They were too careless to even bother trimming the zip tie so it was super obvious, a zip tied the bottom of the car back on instead of using screws. They were too careless to even bother trimming the zip tie so it was super obvious, as it was hanging from the bottom of my car. The car was sent there for recall work and to work on a leak. They charged us $165 to spray water under the car until the driver and passenger side floor boards were full of water and then didn’t even bother to vacuum the water out that they sprayed into it to “Diagnose” the leak we TOLD them we had. The “fix” or corrective action on the work order stated “Need carpet” . Do not go there. Careless, sloppy, dangerous work in my opinion. More

Please get my vehicle a/c thermostat, and water pump installed so i can pick up this week. installed so i can pick up this week. More

Could not have been nicer or more professional! First class people and service. I would highly recommend! Work was always on time and done as was told class people and service. I would highly recommend! Work was always on time and done as was told More

Always a pleasant experience dealing with everyone in sales and service. Any issues have been resolved in a timely manner within their control. Repeat customer. sales and service. Any issues have been resolved in a timely manner within their control. Repeat customer. More

Worst Service Department in the whole entire world. Never in my life witness anything this horrible. Please don’t attempt to get quality service here. Never in my life witness anything this horrible. Please don’t attempt to get quality service here. More

Guess my Ford buying days are over Too many recalls for one. Robinson Brothers really blows when it comes to service. My vehicle has now been in there for 3 days, for a another recall a Too many recalls for one. Robinson Brothers really blows when it comes to service. My vehicle has now been in there for 3 days, for a another recall and the cheap dampener that clicks. Maybe the reason they are so busy is because they have to deal with an inferior product? That said I have an extended warranty but I received a text saying it would be $574.00 to fix. Hmmmm, I have an extended warranty? Oh, we forgot about that, we’ll check on that Monday. So, that makes 6 days without my vehicle. Wonder if I get it back washed? Answer no way in xxxx. I’m done with Ford and Robinson Brothers. More

Very unpleasant experience with service departmentWill Very unpleasant experience with service department Will never go back Rude, did not repair problem Competitor was able to repair and was much more Very unpleasant experience with service department Will never go back Rude, did not repair problem Competitor was able to repair and was much more pleasant to interact with More

I took my 2016 Ford F-150 27k miles in for service due to a rubbing/grinding noise. 5 weeks later, not fixed. "If I don't come pick it up, it's getting towed." 5 weeks mind you. I lost it. Once I cooled down a rubbing/grinding noise. 5 weeks later, not fixed. "If I don't come pick it up, it's getting towed." 5 weeks mind you. I lost it. Once I cooled down I took it to the nearest competitor. They had it diagnosed, FIXED & RETURNED WITHIN 24 HRS. I was told it was a very simple common problem. There it's something going on at this dealership. I plan to report them to the State Attorney General so my voice can be heard & they can figure out what scam or fraud played out. This is the worst experience I've ever had at any car dealership, & honestly, made me lose a bit if faith in FoMoCo as well. These people need to be investigated. Please help me. @DealerRater. More