Rochester Hills Chrysler Jeep Dodge

Was lied to stating they would help find the car we wanted, stated there was a hold on the car, come to find out nope no hold on the car, the sales rep just didn't want to put in the work, when they fo wanted, stated there was a hold on the car, come to find out nope no hold on the car, the sales rep just didn't want to put in the work, when they found out we had the employee discount. So we went to another dealership and they helped us with no issues and they got the sale. Will never recommend this dealership, might report to headquarters too. More

Service rep was respectful and explained the service well. The oil change did take longer than expected well. The oil change did take longer than expected More

Great experience sales person Mat went the extra mile to locate the right truck for us. locate the right truck for us. More

My car was towed in for service repair. .. and left the same way a few months and several hundred dollars later. A local shop, unaffiliated with Chrysler, managed to fix the problem quickly .. and left the same way a few months and several hundred dollars later. A local shop, unaffiliated with Chrysler, managed to fix the problem quickly and at a fair price. Still amazed that this dealer was not able to do anything to repair my car, but still charged more than $800. More

A woman walks into a dealership… and has an excellent experience for the second time. Mike A. Is the best to work with, will never go anywhere else for my vehicles! Dealership is clean, everyone is frie experience for the second time. Mike A. Is the best to work with, will never go anywhere else for my vehicles! Dealership is clean, everyone is friendly, so many perks… highly recommend! More

First of all love the Ram truck second of all service was great sales reps were awesome thank you for selling me this truck. great sales reps were awesome thank you for selling me this truck. More

The staff are helpful and personal. I would recommend bringing your car to this dealership. I would recommend bringing your car to this dealership. More

Great and courteous service by Steve Rankel, as usual. I always work with him direct. I always work with him direct. More

Terrible service. They lie and if you are there to have you car repaired under warranty good luck! They treat you like a criminal and not a customer. Brad the service They lie and if you are there to have you car repaired under warranty good luck! They treat you like a criminal and not a customer. Brad the service advisor is a big bull Shi#er. I will never ever buy a car from this facility or have anything done here.1st brad said nothing is wrong with my car. I told him sir my vehicle isn't shifting properly ! After begging him to double check the vehicle. He calls leaves me a message saying we found the issue and they are recommending a new transmission. Awesome they found the problem. 8 days later after trying to get a hold of Brad calling and leaving numerous messages patiently waiting to find out what's gonna happen next. After telling the operator brad the service advisor isn't answering my calls and I would like to speak to the manager. She got a hold of Brad. Brad tells me we didn't find anything wrong with you car. But wait you just left me a message 8 days ago saying I needed a new transmission! Problem still has not been fixed. I would give this place -100 stars if I could .stay away. I have told a lot of people how terrible this place is! More

Financing took 9 hours, no reason for that as I’m in good credit standing and a repeat there, price went up three times, I said fine I was drained. Then the window switch went bad, took it back, given an app credit standing and a repeat there, price went up three times, I said fine I was drained. Then the window switch went bad, took it back, given an appointment to come another day and left. During that time, now the car wouldn’t start. Called dealership back (all of this is within two weeks, brand new 24 Ram) lied to about service time, lied to about getting a loaner, lied to about a tank of gas, just given complete xxxx until I took it to a different dealership and was taken care of in five minutes, given a loaner, and I pick up my ram tomorrow. Worst part is is that no one even called me to apologize or make up For it. Rochester is the worst. Very ashamed and disrespected from this dealership and I’d rather crawl then get another car from Mike or them. I will not return nor will my friends and family. Woulda thought he was a celebrity or something. He doesn’t even show on time. Ridiculous treatment. More