Roesch Ford

Skylar was very honest and great to work with. He was very knowledgeable about the car and welcoming! He really worked with us and advocated for us to get the best price possible. My family bought He was very knowledgeable about the car and welcoming! He really worked with us and advocated for us to get the best price possible. My family bought the ford maverick hybrid and we are very excited :) More

I purchased my 2024 Bronco Wildtrak at Roesch Ford. Once the car arrived (01/23/2024) Justen Payne (sales) allowed me until 01/27 to pick it up. I was assured multiple times that the car was inspect Once the car arrived (01/23/2024) Justen Payne (sales) allowed me until 01/27 to pick it up. I was assured multiple times that the car was inspected by the team and ready to go. When I arrived to see the car, we immediately realized none of the dealer-installed options were on. The dealership had 4 days to complete this work. Why was this overlooked? I then proceeded to have back and forth conversation with Justen where I repeatedly stated that I would absolutely not pay more for these options (which he was suggesting I may have to) than what was on my original invoice. This exchange lasted for a minimum of an hour before a manager named Ray Reynolds spoke to me and said, no problem we have the parts on site and can install them. Note, when I ordered the car, I was told the price was locked in as part of the Ford Price Protection Program. I was provided an "IOU" for this work and a service date on 02/02. I want to mention that Sam Mellenthin, Finance Manager, was able to match the price on an extended warranty without hassle and was friendly and personable. I dropped my car off as scheduled to get the remainder of my dealer-installed options placed on 02/02. The appointment on my paperwork was for 0830. By about 1330 I'd not heard back, so I called. I waited on hold for approximately 15 minutes before I spoke to a gentleman who told me my car was just being started and someone would call me when it was completed. Around 1630, I received a call from Justen stating that my bumper had been dropped and was dented. I waited 10 months for the car, the dealership had 4 days to install the options but chose not to, I had to inconvenience myself to bring it back to the dealership, and now 5 days into having this new car, Roesch Ford damaged it. Justen let me know they were ordering a new bumper, and the replacement would be taken care of free of charge (a basic expectation). I was told I would get a rental car if needed, which I declined. I then stated I would pick up my car, and they would call me when the bumper was ready to be replaced. I was sad about the event, but accidents happen, and it would be addressed. Around 1730, Brandon Coriell, Service Manager, called me with Justen "next to him." He recounted the incident to the bumper, apologized and "wanted to be honest" (again, basic expectation), stated he'd ordered another one which would arrive in 3-5 days, and someone would contact me as soon as the part arrived to arrange installation. I then picked up my car and arranged to spend more money on an additional paint and interior protection service with Justen. I asked for an "IOU" for the bumper replacement, and both Justen and Brandon refused to give me one. Justen had no issues giving this to me when I initially purchased the vehicle. Basic expectation, again, and an example of a breach of trust. I then had no other option but to leave with my car. I waited longer than the quoted 3-5 days to hear back about the installation of my new bumper. On day 11, (02/13), I emailed Justen and expressed my disappointment in the lack of communication, management of expectations, and attempt at service recovery. He then called me, and when I asked when the bumper arrived, he stated it had been at least 3 days prior. Note, I was not only bringing the car back for the bumper replacement, but I was also trying to spend more money at Roesch by having the interior and ceramic exterior treatments. I arranged to drop my car off on 02/15 to Brandon. I reiterated the poor communication to him and lack of service recovery. He then made a comment about credit for a future service with no other details. I picked up the car on 02/16. The bumper was replaced as promised and other services completed. Brandon apologized again and provided me with a credit for my first oil change and tire rotation. I would not have been offered anything if I didn't ask. Overall, poor experience for price point. More

I made an appointment to replace a plastic trim … I chose 10 days in advance for that. Meanwhile (3-4 days) I discovered a hanging part under my car, I went to Roesch Ford again and I told them about the new 10 days in advance for that. Meanwhile (3-4 days) I discovered a hanging part under my car, I went to Roesch Ford again and I told them about the new issue… they said: no problem we’ll fix that on the appointment date next week, we replace the screws, the part isn’t broken. Wow, appointment day!!! They offered me a valet service to pick up the car and bring it back to me after fixing it. I was circumspect about it but, I said okay, let’s see how it works. After 3 hours I got my car back without being fixed…. Why, because they are so stupid and careless… I should be there to show them exactly the reason why I made the appointment 10 days before. They screwed back a plastic pack under the car ( this extra issue was claimed by me on the phone and in person AFTER I made the appointment. So, they fixed the ,,extra”problem in 5 minutes and they forgot about the main reason why I brought the car in the shop.Again, why? Because everyone from there does whatever wants, no rules, no system, no professional. It’s like a bunch of people moving around and pretending to be professionals. More

Would give 0 stars if it was a possible option. I am the finance manager at the Indian Motorcycle dealer next door, and I can't tell you to AVOID THIS PLACE ENOUGH. Brought my 1989 F-150 in for an I am the finance manager at the Indian Motorcycle dealer next door, and I can't tell you to AVOID THIS PLACE ENOUGH. Brought my 1989 F-150 in for an alignment on 01/11/2024. Dropped truck off at 10am. Came back in about 12pm to pick the truck up and drove it for 1/4 mile before realizing they aligned the truck, but the steering wheel was off to the left about 30 degrees. When I brought the truck back in they took another "look" at it. They call me back and explain that because the truck is "old" and the steering gear is "worn out" it won't ever sit truly straight. I also do mechanic work when not doing the financing for the dealer next door, so I knew the service writer was wrong - the alignment I did in my driveway was more accurate than the one they just did. The next suggestion was to "re-spline" the steering wheel so it would sit straight, and you can't do that with these because the splines are keyed. Bear in mind, after me telling them the proper fix (truck needs to get re-aligned) they told me I was wrong, and needed to fix it myself. After taking the truck back to my dealer ACROSS THE STREET my techs looked it it, we took pictures of the spines, and verified this was a lazy alignment job by their tech. Over the phone, Diego- the service writer was condescending and rude - claiming the tech that worked on my truck has been working on Ford trucks for "longer than I've been alive". Brought the truck in for the 3rd time now. Upon returning to the dealer the 3rd time, I find Diego (service writer) and the new tech that worked on it (Pete, he's the only person here who actually did anything worthwhile) are DRIFTING THE TRUCK in the parking lot on the ice that is being cleared by the GM. I was furious. Had the GM pull the footage, and clear as day you can see them purposefully lose control of the truck. The GM states that "because Diego drives a FWD Honda civic, he wasn't used to the way the truck handled and lost control" NO WAY. I was outside next to them, he nailed the gas pedal. This is a customers vehicle! No way to treat someone else's property. I left after the GM decided to defend his employee, this entire place is full of people who try and take money for poor work and then attempt to defend the poor work. They didn't offer any form of compensation, nor any form of apology for this entire thing. They had the truck from 10am to 5:30pm when I caught Diego drifting it. Who knows how much they actually beat on my truck in that time.... its such a shame because we are their neighbor next door. If they treat my truck like this, how would they treat a total strangers? On the only positive note about this entire dealership - Pete - the second tech to do the alignment- was EXCELLENT. Pete, if you read this- you rock, you were the ONLY positive experience at this entire place. I would never come back here, nor recommend any of my friends, family, or customers shop at this location or have any service done. I was hoping this would've been rectified, or at least the GM would've taken responsibility for his employees recklessness - but all I got was excuses and poor defense for an employee who should've been reprimanded. Sorry for the long review, but I wanted to wait a day or two to cool off before posting this. I usually hate giving bad reviews like this, but this was earned. More

The Financial Department and the Service Department are so wonderful. I basically bought my car from Rory sight unseen. Never test drove it. I had a small problem with the side view mirror. I called Rory so wonderful. I basically bought my car from Rory sight unseen. Never test drove it. I had a small problem with the side view mirror. I called Rory and NEVER bothered to call me back. The Service Department took care of me. I'm still glad I got my car from Roesch and love my car. Sales needs to learn to call their new customers back. Rory needs to learn to call customers back. More

Justen Payne was an excellent salesman! He was very thorough, professional and answered my questions honestly. Excellent service! He was very thorough, professional and answered my questions honestly. Excellent service! More

Justen Payne was a pleasure to work with. He was very knowledgeable, polite and a joy to work with. I appreciate all the help he did with finding me the perfect car ! Thanks Justen! He was very knowledgeable, polite and a joy to work with. I appreciate all the help he did with finding me the perfect car ! Thanks Justen! More

I called in needed advice talked to Rory he was a big help. Call him if looking for a car. help. Call him if looking for a car. More

The salesmen were very professional and knowledgeable. While I did not buy a car from them they were helpful every step of my car buying process. While I did not buy a car from them they were helpful every step of my car buying process. More

They Team helped me build and schedule my Mach E with no issues. Also they keep me updated on the build when necessary. issues. Also they keep me updated on the build when necessary. More