I leased a Nissan Sentra SV back in 2016, and long story short I have had some problems with the customer service. Over the past 5 or so months I've called multiple times regarding my registration (which was apparently sent to a Nissan leasing company), and they either hang up on me, or tell me that it isn't their problem. They don't offer any assistance at the financial dept of the dealership and just tell you to call their corporate number, which doesn't offer any help or assistance at all.
I went in today for an inspection, Derek looked at my registration waiver form (since Nissan Finance didn't send my registration). It explicitly states that it's only valid for 60 days, and this was done in March, though I've called Nissan financial and the RMV multiple times to help me out. Got no help, so the form and my online RMV registration login was all that I could provide for proof of my registration. he then said "let me go check to see if I can do the inspection." He came back after a few minutes, then said they were good to go, but there were 3 cars ahead and that each car takes about 30 minutes. I agreed. I was called back a few hours later and he said that he wasn't able to do the inspection because the registration form was not valid. He ended up wasting my afternoon, and did not offer any support / resolution to the problem, and said that inspections were done after 3PM. It was a huge waste of time. Just get your inspections and service done locally. The service team is not good and they take way too much time for an oil change, inspection, and most other services.