Big Star Cadillac - Service Center

Excellent service, very kind and always gives me the information I need about the maintenance of my car. information I need about the maintenance of my car. More

I never leave reviews but because of one employee and her great customer service im here to leave a review. I took my wifes suv in for a oil change and to service a problem we have been experiencing. Karah a great customer service im here to leave a review. I took my wifes suv in for a oil change and to service a problem we have been experiencing. Karah and her great customer service was able to create a work order ticket and take my wife’s truck in despite not having a appointment. Karah asked what i was needing done to the truck. She said that what I went in for was a easy job and she assured me that the truck would be ready by end of day. Karah reached out to me once sthe vehicle was ready. She had not only made sure my wifes truck was serviced correctly she had it washed and ready for pick up. Karah has great customer service and passion for what she does. Im not a fan of the cadillac service department but aslong as Karah works there I will be taking my truck in for service. More

Jose at Big Star delivers great and timely service. Even the techs recognize you when you come in and take care of your needs. Even the techs recognize you when you come in and take care of your needs. More

Bob is always so helpful and keeps me updated on car appointments everything always goes so smoothly last appointment found needed repair and set me up in another car and was done in same time as appoin appointments everything always goes so smoothly last appointment found needed repair and set me up in another car and was done in same time as appointment schedule he’s amazing More

Karah is always helpful when I come in for service. She's always eager to assist me with any issues I may have. I'm drawn to here by her attitude it seems to never change. A person like that should be She's always eager to assist me with any issues I may have. I'm drawn to here by her attitude it seems to never change. A person like that should be well taken care of by the company, always dedicated to eradicate any issue that's in her way in order to ease the customer. You go Karah..... More

Had some issues in the beginning after a failed software update, but Daniel and the Big Star team put in great effort to have it resolved and to gwt the part needed to make my car perfect again. I'm very pl update, but Daniel and the Big Star team put in great effort to have it resolved and to gwt the part needed to make my car perfect again. I'm very pleased with the result so far. More

Jeff gives excellent customer service. I can rely on him to take care of my issues. I can rely on him to take care of my issues. More

Excellent service good response and good customer service after service wash clean vehicle . Shuttle service on time after service wash clean vehicle . Shuttle service on time More

Ainsley helped us and we appreciate her good customer service. We were treated fairly and quickly and I appreciate her attentiveness to details. service. We were treated fairly and quickly and I appreciate her attentiveness to details. More

Karah has been my point of contact for service on my cars, she all ways kept me informed on the status of my cars while maintenance is being performed. For me, Karah has always been easy to communicate cars, she all ways kept me informed on the status of my cars while maintenance is being performed. For me, Karah has always been easy to communicate with. More