Ron Marhofer Hyundai - Service Center

Went in for brake service on March 1st. They replaced rear pads, calipers, and rotors (among other things). My brakes went out on April 2nd driving home from work, no pedal resistance, hand They replaced rear pads, calipers, and rotors (among other things). My brakes went out on April 2nd driving home from work, no pedal resistance, handbrake didn't work either. Sent car in for repairs and they tried to send it back to me without checking/fixing the handbrake despite me telling them to check it multiple times. I'm never buying another car from Marhofer because I refuse to have anything to do with their service department ever again. More

I and my family have purchased many vehicles over the years from this family owned buisness. Due to the rude and unprofessional service team this will discontniue. When you have customers waiting infro years from this family owned buisness. Due to the rude and unprofessional service team this will discontniue. When you have customers waiting infront of you, don't ignore them and keep making phone calls. They then proceeded to tell me they don't carry synthetic blend oil and my oil change would be a 100 bucks. You morons could have tell me that when I made the appointment. Rude, dissrespectful, and lazy are the words that come to mine with your service team. The money my family and freinds have spent I/we deserve better. I am done ! More

Terrible service charges 169. 00 for a horn that doesn't work under warranty so much for ever buying from you again P.S two new cars this year 00 for a horn that doesn't work under warranty so much for ever buying from you again P.S two new cars this year More

Let me start out by saying I have been a loyal customer of ron marhofer for over 12 years and have bought multiple new vehicles from them, I have always spoke very highly of them and always recommended the of ron marhofer for over 12 years and have bought multiple new vehicles from them, I have always spoke very highly of them and always recommended them, that is until today, a couple weeks ago I was notified that my vehicle was due for it's 3 year maintenance service and a recall and I asked them to schedule a service, my vehicle came with 3 years complimentary service, which the woman scheduling the service acknowledged, I live in cleveland and drive all the way to cuyahoga falls because of how good they have always been, when I arrived today for service they informed me I was outside the complimentary service , I explained that the service was scheduled by them and that it was done within the time limits, even though actual service was scheduled outside the time limit, to begin with this is ridiculous and should not have even been an issue but apparently it was and I was referred to the "service manager". After waiting 45 minutes he finally had time for me at which time he starts saying statements that were completely not true like I'm in kindergarten, mind you I am 56 years old, maybe he just looks at older people as stupid, statements like how the service contract was clearly explained when I purchased the car, ummmm no, like that has anything to do with it, how condescending, and how most people nowadays only use 1 oil change in 3 years or it only takes 20 minutes to get from cuyahoga falls to cleveland, REALLY???? Just stupid statements. Then said let us do the recall and he will send out an email to get approval for an oil change then after being there for 2 hours he says they cant do the oil change and started again with excuses!!! This appointment was made by ron marhofer and complimentary service acknowledged by them and once I drive 45 minutes down there they deny it, I dont know how the "service manager got his job or who gave it to him but I do know that he has no customer service experience, and because of him and this horrible experience, this will be my last time patronizing ron marhofer hyundai. More

The way the Service department is set up to handle each customer is ridiculous. Only being able to work with your "assigned" service advisor is inconvenient and unappreciative of the customer's time. Havin customer is ridiculous. Only being able to work with your "assigned" service advisor is inconvenient and unappreciative of the customer's time. Having to call back or wait for your "assigned" service advisor is something that screams this center isn't operating at the highest degree of customer interests. There have been times when I have called to speak with the service department and have been on hold for 45 minutes. Overall, just lacking in many areas. More

Worst car buying experience. They don’t return text/calls in a timely fashion. They are late to phone conferences. They lie to their customers. I purchased a vehicle, they us They don’t return text/calls in a timely fashion. They are late to phone conferences. They lie to their customers. I purchased a vehicle, they used it for their demo car for their employees to drive to/from work….you would think they would have noticed the volume knob on the radio being broken, put 1000 miles on it from when it came on their lot and not once disclosed that information. More

This is the worst dealer for service. They upcharge and hide costs until after the work is done. hide costs until after the work is done. More

Poor service, consistently. If you have all the time in the world to wait, then this is the place. If you like to pay outrageous amounts for service, this is the place for you. Unfortunately, I have purcha the world to wait, then this is the place. If you like to pay outrageous amounts for service, this is the place for you. Unfortunately, I have purchased two vehicles from this dealership and have had consistent long waits with repairs at both the Arlington and Main Street locations. Initially, I simply thought it was the location so when I purchased another vehicle, I started going to the other location. It appears to be the culture of the company. Not a fan. More

I called for a service appointment / talked to a receptionist/ tried to get an appointment to fix my my palisade/ they asked many unrelated questions/ very annoying/ I called a different dealer/ no receptionist/ tried to get an appointment to fix my my palisade/ they asked many unrelated questions/ very annoying/ I called a different dealer/ no unrelated questions/ got my palisade serviced the next day and very statsfied! More