Ron Tonkin Toyota

Samir Kasimi was great to work with throughout the whole process from finding the car, to communication and answering questions, to the test drive and finalizing the sale and communicating the agreed terms process from finding the car, to communication and answering questions, to the test drive and finalizing the sale and communicating the agreed terms to financing, thank you! More

Craig Doby was very helpful and considerate while answering my questions. Highly recommend Craig and Tonkin Toyota. answering my questions. Highly recommend Craig and Tonkin Toyota. More

Everyone is friendly and knowledgeable. I appreciated how flexible they were with my schedule. I felt valued but not pressured. I appreciated how flexible they were with my schedule. I felt valued but not pressured. More

My car salesman James free love was an amazing help in finding the car the best suits my needs and wants. So if your wanting to buy a car go through him he’ll get you covered thank you James. finding the car the best suits my needs and wants. So if your wanting to buy a car go through him he’ll get you covered thank you James. More

In for my first service on my new car. Michael was friendly and efficient even if the news he shared was disappointing. Michael was friendly and efficient even if the news he shared was disappointing. More

My wife and I bought an expensive Rav-4 from here and Justin Lemons was a complete joke! I would never EVER refer anyone to this place. The follow-up was unprofessional and he (Lemons) is not a man of hi Justin Lemons was a complete joke! I would never EVER refer anyone to this place. The follow-up was unprofessional and he (Lemons) is not a man of his word. He fits the cliché of a "Used Car Salesman." More

We have purchased 7 cars from Tonkin Toyota since 2004, and 5 of those 7 cars from Justin Lemons. Justin has made car buying such a pleasant experience for us and he has a customer for life. In fact, we mo and 5 of those 7 cars from Justin Lemons. Justin has made car buying such a pleasant experience for us and he has a customer for life. In fact, we moved to Utah from Oregon a few months ago and we have so much trust in Justin, that we are going to be driving back the 1000 miles in January 2022 to buy our new RAV4. I highly recommend Justin and Tonkin Toyota. Peace of mind for us is worth it!! More

We had such an amazing experience with Ron Tonkin Toyota and I would highly recommend them to anyone buying a new car! I contacted Jordan after having a very negative experience with another dealership and and I would highly recommend them to anyone buying a new car! I contacted Jordan after having a very negative experience with another dealership and he was a breath of fresh air. He was honest about the process and did everything in his power to make it as easy as possible, despite the difficult market conditions. He found us the exact vehicle we were looking for, allowed us to put a down payment on it immediately, and kept in frequent contact with us until it arrived. The buying process was easy and straightforward and everyone we encountered was friendly and kind. Aaron with the Finance Team helped us secure the best loan options for us and was just so great to work with. From start to finish, the customer service was superb. More

I went into Ron Tonkin Toyota knowing that I wanted a Hybrid 8-seat minivan with all-wheel-drive. I also stated that I needed a roof rack and all weather floor mats. I was told the LE was the only option Hybrid 8-seat minivan with all-wheel-drive. I also stated that I needed a roof rack and all weather floor mats. I was told the LE was the only option to meet that criteria and that it would not be possible to get it with a roof rack. They gave me a $500 credit towards an after-market roof rack. Believing it was my only option, I ordered a 2021 Toyota Sienna LE. Later I found out that there was a “plus package” that I could have ordered that includes a roof rack, tow package, and Remote Connect technology that allows you to remote start the car through their app (I cannot even add that technology if I wanted). Fast forward a few weeks when my car arrives. I take it for a spin. When we get back, I look the car over and notice that the middle row seats are not sliding very easily. I also notice that there is a plastic part laying on the floor behind the seat. I ask the sales associate if he can get that fixed before I buy it. He guarantees it, and I assumed that the car would be cleaned and seats fixed. Instead, I was given a dirty car with sticker residue on both side mirrors and passenger window as well as circle marks on the windshield. The floor mats were covered in dirt, the outside had not been washed, and there were used gloves sitting in the cup holder. I get home and start showing my husband the car when we attempt to move the seats forward that plastic piece falls off again. I immediately go back to the dealership. They are unsuccessful in fixing the seats and have no solution for me. I am told I need to “not use (slide) the seats.” I am given no explanation of what to expect next. I get a call the next day from customer service. Her solution is to order me carpet mats and she hopes the cost will be covered so that I do not have to pay AGAIN for mats. I paid $220 for upgraded all weather mats and she seemed to be implying that it might not be covered for me to get replacement carpet mats. I tell her that I NEED all weather mats and there needs to be a better solution. I make an appointment to bring the car in and have them look at it further. I am thankful that Jamie in customer service has offered to give me a rental while they try to figure out what is going on. However, getting into the rental and on my way proves to be yet another huge inconvenience and drain of time. It seems that there is no clear communication happening between service and customer relations because we walked back and forth 3 different times just to get the right paperwork and information to get me into the rental and on my way. The ladies in the rental department were not very friendly and seemed to care much more about making things “by-the-book” than offering any type of customer service. Upon returning the car it is pointed out and documented that there is a small brown stain on one of the passenger seats. I sign saying that I acknowledge that one specific stain. I receive a text that they cannot get the stain out and are charging my card $300 for a full detail. I am in disbelief and tell them to contact Jamie as I’m sure this is a misunderstanding. Jamie then contacted me with pictures of multiple black grease-like stains saying that she cannot help me and that I am legally obligated to pay the fee. I question the other stains. Why were they not documented on the paperwork like the brown stain had been? Why were those stains not brought up to me when I checked the car in? Why does the seat seams look different in the pictures of the brown stain versus the huge black grease stains?? Perhaps a scam? I refuse to pay, even after Jamie discounts it to $150. So she says I will no longer be welcome to use their rental services again. Wow! Still no solution and I am completely jaded by this dealership So here we are. Today I was told they can remove the plastic pieces so that I can keep my mats and the seats can slide until Toyota investigates this problem. As of now, I can expect for this process to take months until they redesign and manufacture new mats or plastic seat trim. So after three attempts to fix the problem, I still have a broken middle row of seats with no communication from the dealership. More