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Rosen Nissan of Madison - Service Center

4.8

94 Lifetime Service Reviews

2510 W Beltine Hwy, Madison, Wisconsin 53713

94 Reviews of Rosen Nissan of Madison - Service Center

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September 03, 2018

"Oil change, tire rotation, and check up, 114,000 miles."

- Sparky Wpc 3

Purchased my 2012 Nissan Titan pro 4x at Mad City Motors, used. My year warranty was up and although they did a good job with check ups and maintenance, I wanted to get my truck in where the technicians are used to working on trucks. I called and was told to stop in after work and they would get me in. Showed up at 3:45 and drove up to shop overhead door, I drove right in and met service manager. Told him I had called the day before and what I needed done on truck, he took down all my info and my truck was in garage being worked on in 10 minutes. I was told it would take 30 to 45 minutes, so I looked around the show room at all the new trucks and info and was out of there in 45 minutes. The Rosen dealership is very nice and everyone I met was very nice. I'll be back !

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Yes
Employees Worked With
Frantz?
July 11, 2018

"Great service"

- Daiseyct

Great Service fair price explained what was done. Visiting from Arizona second time in the past two years I used your service. When in the area again will use Rosen

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Yes
Employees Worked With
Frans Service
July 04, 2018

"Easy w/ minimal stress"

- 53705

I called Rosen Nissan cuz the constant variable transmission (CVT) failed on our Altima. The service manager I spoke with, Franz, was the total opposite of any service manager I’ve encountered at other dealership. Franz was courteous, welcoming & explained everything with respect to how Rosen would work w/ Nissan to get my car fixed under Nissan power train warranty. My car was towed in Monday. Examined Wednesday afternoon. Transmission arrived Thursday morning and installed by Thursday afternoon. Besides fixing the transmission, Franz looked for active Nissan recalls, and found that my steering column had been recalled. Rosen replaced that too. All in all very impressed w/ Rosen. Franz called and reported every step of the repair process. I left Rosen w/ $5300 in free repair work! All because Rosen (w/ Nissan) stepped up to help out. In my experience, people don’t come across that type of responsibility. My family would’ve been in a very bad place without them. You may’ve noticed my overall rating is 4 stars good, while my other service ratings are 5 stars excellent. This is due to what I felt as an “unnecessary” repair that was recommended toward the end of my visit. I just respectfully declined, and Rosen didn’t pressure me any further. I will be going back to Rosen in the future. 👍👍👍👍👍

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Yes
Employees Worked With
Service Manager Franz
July 01, 2018

"Help, in an unexpected time of need"

- EJ Herr

We were recently on a road trip from Milwaukee to Viroqua, WI on a very hot day Saturday morning while passing through the South Madison, WI area noticed a considerable volume of what appeared to be water entering the passenger footwell everytime we made a left turn. Just a couple minutes later we fortunately noticed a Rosen Nissan dealership along the freeway so decided to stop. We were pleased to see that the service department had Saturday hours and were greeted by the service writer, Bill, who listened to our problem and engaged a technician, Mike, who then proceeded to diagnose the problem. This was made a little more challenging given that our car is a 1991 Nissan 300ZX which at the time was 27 yrs. old. The source of the problem was determined to be a plugged A/C condensate drain and they had us back on our way in less than 30 min. Can’t thank them both enough for not only quickly fixing the problem, but also their friendly, professional and generous personalities and nature. Not to mention we live in Milwaukee (90mi East) so the opportunity to earn our regular business at their Madison location logistically is unlikely. The dealership is lucky to have and smart to have them both on staff. Rosen, along with Nissan should be proud to have them both representing their brands. Thanks Again Bill & Mike!

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Yes
Employees Worked With
Bill (Service Writer) & Mike (Service Technician)
May 10, 2018

"Best Service Department "

- FarrFam4

We have a 2014 Nissan Altima that we purchased from a different dealership. Our car didn't even have 70k miles on it yet but the transmission had to be replaced. Andy, Franz and Nolan in the service department took care of us and treated us VERY well. These guys were honest and straightforward on top of being extremely nice and understanding. We will be Rosen Nissan customers again and again.

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Yes
Employees Worked With
Andy, Franz , Nolan
May 04, 2018

"Great Service"

- Twiggy

Drove right into dealership to get first oil change and tire rotation on the Murano. Nolan was fantastic. Found out the first oil change was free. Even better. Was in and out in less than 45 minutes. Thanks guys.

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Yes
Employees Worked With
Nolan
April 12, 2018

"Service"

- Newby

Had my vehicle in for service. They were excellent in working with my schedule and taking care of my vehicle. Thanks for the excellent work.

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Yes
Employees Worked With
Glen
April 03, 2018

"Routine Maintenance Apr 2917"

- cbsmall3

Everything went well. Staff had all the paperwork ready Upon arrival and got vehicle in right away. I was in and out much faster than expected.

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Yes
Employees Worked With
Cannot remember any employee names.
March 22, 2018

"Routine oil change/tire rotation "

- carnovice

I was able to schedule my car maintenance appointment easily and quickly. They explained findings in "my language" and didn't try to talk me into something it didn't need now. That is much appreciated!

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Yes
Employees Worked With
Noland Sutherland
March 22, 2018

"Fabulous customer service "

- Karyl’snissan

They took care of my SUV while I was recovering from a surgery that resulted in my not being able to drive. They went the extra mile and delivered my vehicle directly to my home.

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Yes
Employees Worked With
Jeff
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