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Roseville Hyundai - Service Center

4.0

18 Lifetime Service Reviews

200 N Sunrise Ave, Roseville, California 95661

18 Reviews of Roseville Hyundai - Service Center

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December 09, 2018

"Service Dept Not Doing Work Contacted And Paid For"

- R.S.

Service Customers Beware - in my opinion you should make sure this dealer is doing all the services you have requested and paid for. A bit of background...I have been taking my Genesis to this dealer for years (since new). Earlier this year, I had them conduct the major 90,000 mile service. This specifically was to include rotation of the tires. A couple days following the service, I discovered they did not, in fact, rotate the tires. I knew this did not occur as the one rim that had a cosmetic blemish was still at the same exact location as it was when I took the car in for service originally. At the time, although irritating and making one question the diligence of their shop, I assumed it was an oversight. Now, this past week I brought my car in for service (paying for their 7,500 mile service which was to include, among other things, changing the oil and filter, doing an inspection and fluids check, and specifically a tire rotation). When I arrived at the service center (recalling the irritating failure to rotate the tires previously), I intentionally marked the front driver side rim as a way to confirm the tires had been rotated at this service. I waited at the dealership while the service was being conducted. Not quite 2 hours later the service person who wrote up my service tag noted my car was done, gave me a rundown of the status of everything (all was good, brake pad status, etc.) Nothing else was outstanding or to be done at this time. I paid the bill, got the key, and went to the car. Much to my disbelief, the front driver side tire had NOT been moved and FOR THE SECOND SERVICE EVENT IN A ROW the tires had NOT been rotated despite having been specifically contracted and paid for. I walked right back into the service department, reported this to the service tech who had written my service ticket and reviewed the post-service findings with me (Clayton). I walked him to my car, showed him the markings I had placed prior to service, and noted that this was the second time in a row that I contracted for a tire rotation and it was not actually done. He was at a loss for words and took the car back to the shop to have the tires rotated. When the service tech came back to the counter, he reported that "the shop mechanic apparently could not find my wheel lock key." This excuse admittedly did not hold water as (1) the service tech who took the car back for the second time to have the tires rotated acknowledged the key was right in my glove box and he was able to immediately find it, (2) at no time while I was waiting in the customer waiting room did anyone come to the service tech or me asking where the lock nut key was, (3) as a dealership, they should have copies of the Hyundai-factory provided wheel lock key, and (4) if (despite 1, 2, and 3 above) this was an unresolved issue, this should have been noted in my service records and when the tech reported the status of my car, and then an appropriate reduction in the actual charges provided since that work was not undertaken but charged for. I was told the service manager was not in that day, so I did not have anyone else to speak with at that time. I noted my disappointment and concerns to the service tech that a one-time failing to rotate the tires may have been an honest mistake, but when it happens twice in sequential services to the same person and the same vehicle, in my opinion one could reasonably start questioning whether such was a pattern and practice of incompetence and deceiving customers to either (1) charge customers for services not performed, or (2) create a circumstance where tire wear is accelerated and thereby increasing the frequency and ability to sell replacement tires and/or alignments, or (3) both. There is little to no way for a customer to be sure certain services are being conducted unless you watch the services being performed first hand and/or, as I did, make sure markings are in place to confirm if something is actually replaced and/or moved as required to complete the service. In many cases we, as customers, have to trust the dealer / service department to be honest and trustworthy. At this point, Roseville Hyundai's service department has made me question their honesty and has lost my trust.

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No
Employees Worked With
May 17, 2018

"Best Customer Care I've seen!! - "

- Peter G.

Although I did not purchase my car at Roseville Hyundai, I have had all my service work done there. The fact that you can walk in here without an appointment and they always do their best to accommodate you no matter how busy they are, puts them in a class by themselves . All the service reps are great, but I have made a connection with Chris Calden who is exceptional as a service rep. Chris always gives you your best options , explains everything in great detail, and is very knowledgeable .Really enjoy the association I have had with Chris...

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Recommend Dealer
Yes
Employees Worked With
Chris Calden
5.0
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January 19, 2018

"Great service "

- Danika

My experience here is pleasant I've always come here to get my car serviced and they take good care of you I definitely recommend it!

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Yes
Employees Worked With
Robert Peace
5.0
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August 22, 2017

"Great Experience with knowledgeable people"

- Curly

Brought a car in for campaigns and was treated great. Enjoyed dealing with Robert and everybody there was easy to deal with and pleasant. Would recomend them to everyone.

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Yes
Employees Worked With
Robert Peace
5.0
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July 21, 2017

"Best customer service imaginable!"

- Rhon

Chris Calden has been our service rep. Chris is thorough, informative, helpful, and friendly. In my opinion, he goes above and beyond to help the customer with whatever issue there is. You don't just feel like a "number" when dealing with Chris. He is genuinely interested in achieving what your customer needs are. He puts himself in your position and imagines what it would be like to be in your shoes having whatever issues exist with your car. This is the type of customer service I look for anywhere I go. Chris is why Hyundai of Roseville is *THE* place where we will continue to bring our 2013 Hyundai Santa Fe for service.

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Yes
Employees Worked With
Chris Calden
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
May 15, 2017

"Un-needed work"

- countryguy

Took in my Elantra for transmission flush after 115,000 miles in April of this year. While waiting on site for the work to be completed, was contacted by my service manager Chris Calden who told me that my licenses plate light was burned out and to replace it would cost $18.00 and they would be glad to do it right now. Could not figure how putting in a new light bulb could cost that much so I declined having them to do the work. Just figured I would do it when I get home. When the car was pulled around to be picked up when finished, I turned on the lights and as I anticipated the licenses plate light was working just fine. I checked it again when I got home and several times since then and that light is working just great. It is to bad that this service manager felt that they would be able to screw me out of another $18.00 when I was already spending about $250.00. So now I will not be using this dealership any longer nor will I ever recommend them and that to me is a real shame as I bought the car here and have had them do the majority of my major service.

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Recommend Dealer
No
Employees Worked With
Chris Calden
1.0
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April 06, 2017

"Great Roseville Hyundai Saleman, David Wilson and Dealership"

- Manny

Mr. Wilson deserves top marks for providing a continuum of excellent service and followup. He makes himself available and follows through on service and financial issues. Being Disabled, I trust him to work to my benefit and to foster a good on going Dealer relationship, which is why I have returned to him for a new 2017 vehicle. In addition, Mr Kajen Jackson processed my sales documents in December 2016 for my new vehicle was very patient and thorough in completing paperwork and made himself available when He was contacted at later dates to answer financial questions. I must also commend the Service Department staff for their friendly and prompt reliable service to keep my vehicle/s safe and in top performance shape. I recommend this Dealership to anyone looking to purchase a great Hyundai and have excellent service.

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Yes
Employees Worked With
David Wilson
5.0
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Paul Wilkins
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Kajen Jackson
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
September 28, 2016

"They will schedule service when they have no parts "

- Poguy

Folsom dealer did a major service and recommended I get left front cv axle replaced as it was causing a small grease leak ; they quoted me roughly $330 plus tax . I decide to make an appointment at Roseville dealer. 2 hours away because a little easier to get to that day--8.30 am. Sept 28, 2016. I make sure to speak with a service tech not just the appointment gal because I knew a part was needed and this was not a routine service. I drive two hours and get there only to receive a quote for over $500. I knew something was wrong . He says Folsom may have planned on using an aftermarket part. Whatever that means. My bull--- radar goes up even more. He goes to check pricing and 7 minutes later comes back and says they have no part. They might be able to have it driven over from Sacramento dealer. ...I leave. They knew for weeks about this appointment and that I was driving a long way, yet they have no part. My local I dependent shop says the part is about $ 150 max and the Folsom quote was accurate. I'm a lawyer. There is only one inference to draw. The Roseville Hyundai department. runs a fraud game on parts pricing AND they are incompetent. Avoid at all cost.

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No
Employees Worked With
Don't know name of guy I spoke with
June 20, 2016

"HORRIBLE Service Dept!!!"

- TheKarima

I have been going to this Service Dept consistently for 9yrs. For years Rob Peace was my Service Advisor and he did a pretty good job. He has known my daughter since birth and has always been sweet to her. He gave me valuable advice on some warranty work once. The dealership had always been fairly clean and my vehicle was usually done on time. But the last couple of years our vehicle is always finished late, the waiting room has been filthy!!! I have photos that prove the filth that disgusted my child and I was still there a year later on our next visit! GROSS!!! The worst part of our dealings with this dealership has been the actual service! 2yrs ago I took my SUV in for its usual oil change and when they gave us back our keys we found motor oil dripping down our beige interior drivers door and all over the floor of the driver's side. They lost my valve stem caps. I check for them after every vehicle service. I quite liked them. Apparently they were custom. They promised to replace them. They never did. They cleaned up the oil. I was so upset by the shock of motor oil dripping down my interior door that it took me arriving home to notice a chip in my key fob. My daughter's father is a prominent psychiatrist. He will attest to the fact that my OCD would never allow me to own anything damaged, defective or dirty. So that key fob was in perfect condition when I gave it to that service dept. They never replaced it either. Then when we took our vehicle in for service a couple of weeks ago the same thing happened! The waiting room was filthy!!! We took photos! Our car was done extremely late!!! We walked up to it to find once AGAIN MOTOR OIL DRIPPING down our interior drivers door and big, black , greasy boot prints on not only the drivers carpet... but also the passenger side!!! I also KNOW they put a scratch below the back window. They tried to deny being responsible for the scratch. Again because of my OCD I walk around my car to check it for damages every time it is out of our garage. Andy the Service Mgr had them ONCE AGAIN clean the interior of my SUV where there was motor oil and greasy boot prints. But then he got VERY AGGRESSIVE and RUDE with me!!! As if somehow I am at all responsible for the pure NEGLIGENCE of his dept!!! He should NOT be a Mgr!!! He LACKS the proper qualities of one who is to be HELPFUL and a LEADER!!! It is because of his behavior that we have decided to make a new SUV purchase with another dealership. We had planned on purchasing a new Hyundai SUV. But NOT if it means being mistreated by these RECKLESS people!!! I took photos of the filth in the waiting room. I also took photos of my vehicle every time they covered my car in motor oil. I took photos of the 2 valve stem caps on their desk as I left them to have them order 4 new, matching ones. I took photos of the scratch and I documented in an email to them every thing in this review and I sent them photos. They have NEVER fixed a thing!!! So you tell me... are they a GOOD dealership? Is this man, Andy, a proper manager? Every person I have told finds them and my repeated situations APPALLING!!! I have been reading this dealerships bad reviews online and have found so MANY people who have had the exact same or very similar problems I have experienced with Roseville Hyundai. If you have POOR leadership... you get POOR service!!! For sure the service management needs to be changed!!!

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Recommend Dealer
No
Employees Worked With
Andy McCue
1.0
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March 31, 2016

"Professional, Courteous, Competent"

- Tom Kucera

Rob is very good at his job. He under-promised and over-delivered installing the hitch on my Santa Fe. Called me twice when it was finished early. He is an asset to Roseville Hyundai.

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Recommend Dealer
Yes
Employees Worked With
Robert Peace
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
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