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Roseville Hyundai - Service Center

Roseville, CA

4.2
194 Reviews

194 Reviews of Roseville Hyundai - Service Center

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April 22, 2024

I purchased my Elanta about 10 years ago. I have used the service department to provide the best care. My.latest appointment was last week. Chris was the service representative who was frie More

by Lois
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Calden
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 19, 2024

Great service. Professional staff. Christopher was patient with my questions and took the time to make sure that I understood his answers. More

by joygt4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Calden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 22, 2024 -

Roseville Hyundai responded

We're glad to know our team at Roseville Hyundai, especially Christopher, provided you with great service and patiently answered all your questions. Thanks for the review!

April 14, 2024

William was great thank you for honoring out of state people with vehicle. Awesome work. William was the best . More

by dsnarlock
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
William Habib
1.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 15, 2024 -

Roseville Hyundai responded

We're glad to know you had a positive experience with us, especially in regard to William's service. Due to your positive experience, it appears as though your one star review may have been accidental, but If there are any other questions or needs you have, don't hesitate to reach out. Thank you, Mike North - Service Manager - 9166773636

April 12, 2024

Well, my part wasn't available, even though I made the appointment 3 months ago. So Shon ordered it and told me to make another appointment in 2 weeks, I did. BUT, when got home I noticed it said I was d More

by paulajonvig
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shon Petee
Apr 15, 2024 -

Roseville Hyundai responded

Paula, we apologize for the inconvenience you experienced with your appointment at Roseville Hyundai. We appreciate your patience and understanding as Shon works to resolve this issue. Please don't hesitate to reach out if there's anything else we can assist with in the meantime.

April 08, 2024

I was very impressed with Paul who took care of me. He explained the service they would do and then later, he explained the need for further action in some areas. Also impressed with the comfortable wa More

by ninelist
Recommend Dealer
Yes
Employees Worked With
Paul
Apr 09, 2024 -

Roseville Hyundai responded

We're glad to know that you had a great experience with Paul and enjoyed our comfortable waiting area at Roseville Hyundai. We always aim to keep our customers informed about their service needs, so it's wonderful hearing your feedback!

April 04, 2024

Services were a lot less and I paid a lot more than quoted. Customer service was a lot less than expected. More

by Appleivo40
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tabitha
March 30, 2024

I came in for routine maintenance and encountered Rae at the front desk. She was not only very knowledgeable but was extremely friendly, personable and went above and beyond. Normally car maintenance isn’t More

by Doglover_84
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rae (Rachel)- 10 stars if I could
Apr 01, 2024 -

Roseville Hyundai responded

Michelle, it's fantastic to know that Rae made your routine maintenance visit memorable at Roseville Hyundai. We're proud of her for going above and beyond! Thank you for choosing us and we look forward to seeing you next time!

March 27, 2024

My service advisor, Molly Kennedy, was great. She was very cheerful, helpful and returned my calls. Although, when you initially call in to speak to someone, you’re put on hold for a long perio More

by kmisme
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Molly and Sean
Mar 27, 2024 -

Roseville Hyundai responded

We're glad to know Molly provided you with great service at Roseville Hyundai! We appreciate your feedback about the wait times on calls and will work toward improving that. Thanks for sharing your experience!

March 25, 2024

Good but not great. I Asked about battery degradation and didn’t know enough to give me an answer More

by stevenostaw
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
William Habib
4.0
This rating includes all reviews, with more weight given to recent reviews.
March 25, 2024

Molly was very helpful and explained the services my car received well. Great customer service More

by LAURA
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Molly
Mar 25, 2024 -

Roseville Hyundai responded

Thank you for stopping in at Roseville Hyundai for service and leaving us a positive review. We are glad that Molly was helpful. See you down the road!

Mar 25, 2024 -

LAURA responded

The service was also good. My car is running nicely and it was not a long wait to get it done

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