I have been going to this Service Dept consistently for 9yrs. For years Rob Peace was my Service Advisor and he did a pretty good job. He has known my daughter since birth and has always been sweet to her. He gave me valuable advice on some warranty work once. The dealership had always been fairly clean and my vehicle was usually done on time. But the last couple of years our vehicle is always finished late, the waiting room has been filthy!!! I have photos that prove the filth that disgusted my child and I was still there a year later on our next visit! GROSS!!! The worst part of our dealings with this dealership has been the actual service! 2yrs ago I took my SUV in for its usual oil change and when they gave us back our keys we found motor oil dripping down our beige interior drivers door and all over the floor of the driver's side. They lost my valve stem caps. I check for them after every vehicle service. I quite liked them. Apparently they were custom. They promised to replace them. They never did. They cleaned up the oil. I was so upset by the shock of motor oil dripping down my interior door that it took me arriving home to notice a chip in my key fob. My daughter's father is a prominent psychiatrist. He will attest to the fact that my OCD would never allow me to own anything damaged, defective or dirty. So that key fob was in perfect condition when I gave it to that service dept. They never replaced it either. Then when we took our vehicle in for service a couple of weeks ago the same thing happened! The waiting room was filthy!!! We took photos! Our car was done extremely late!!! We walked up to it to find once AGAIN MOTOR OIL DRIPPING down our interior drivers door and big, black , greasy boot prints on not only the drivers carpet... but also the passenger side!!! I also KNOW they put a scratch below the back window. They tried to deny being responsible for the scratch. Again because of my OCD I walk around my car to check it for damages every time it is out of our garage. Andy the Service Mgr had them ONCE AGAIN clean the interior of my SUV where there was motor oil and greasy boot prints. But then he got VERY AGGRESSIVE and RUDE with me!!! As if somehow I am at all responsible for the pure NEGLIGENCE of his dept!!! He should NOT be a Mgr!!! He LACKS the proper qualities of one who is to be HELPFUL and a LEADER!!! It is because of his behavior that we have decided to make a new SUV purchase with another dealership. We had planned on purchasing a new Hyundai SUV. But NOT if it means being mistreated by these RECKLESS people!!! I took photos of the filth in the waiting room. I also took photos of my vehicle every time they covered my car in motor oil. I took photos of the 2 valve stem caps on their desk as I left them to have them order 4 new, matching ones. I took photos of the scratch and I documented in an email to them every thing in this review and I sent them photos. They have NEVER fixed a thing!!! So you tell me... are they a GOOD dealership? Is this man, Andy, a proper manager? Every person I have told finds them and my repeated situations APPALLING!!! I have been reading this dealerships bad reviews online and have found so MANY people who have had the exact same or very similar problems I have experienced with Roseville Hyundai. If you have POOR leadership... you get POOR service!!! For sure the service management needs to be changed!!!