I am very happy with the service I received when I arrived. The person who helped me was very professional and explained things very clearly. However, the call center that sets up the appointment this time and all previous times consistently tells me incorrect info. Disappointed in that.
Kyle provides excellent customer service with professionalism and a smile unlike other service managers around him who are grumpy and there was one instance where I heard a service manager scolding a customer for asking for the status of her car
I always enjoy going to Roseville Toyota to have my car fixed it does not seem like a chore because everyone there is so nice and welcoming. The shuttle was running on the Saturday that I went, they took me to a local shopping center where I got my nails done. When my car was completed the shuttle came back and picked me up.
My services person Paul Koontz is always so very helpful and he helps me know the right things to have done on my car so that my car continues running properly
The service center is amazing, the technician completed the work that was promise, after there was a problem with the E brake. Took vehicle back and Micheal promised it would be done promptly. He was GREAT, Thank you Toyota.