Valley Ford of Columbus - Service Center

Poor poor poor. A day after oil change at this dealer engine started/ran rough next morning which thought may have been due to first cold morning- it ran fine A day after oil change at this dealer engine started/ran rough next morning which thought may have been due to first cold morning- it ran fine two minutes later. . Later that same morning check engine light came on & took it back to dealer for same . Turns out it was a cracked block with coolant in cylinder. I did find out this is a common problem for eco boost engine by all tech specs and other literature found Repaired under warranty. for 2018 for Ford Edge with 36k mile ( purchased as new when Roush Ford ) Ford HQ has reimbursement for rentals due to the length of time vehicle could not be be used due to parts delay @4weeks. However, the Valley Ford dealership & Service director James Holley did not or would submit to Ford HQ. He did not respond to multiple request for follow up via email on reimbursement of $800- for out of pocket rental. When Mr Holley finally responded after 6 +months, his email said to call Ford HQ for reimbursement and they said it was too late with policy change 2 months prior because I did not use a Ford rental car. I used Turo non Ford for $800. A Ford at any branded Car rental was $70-$80/day x4 weeks is @ $2,100 -$2,400 and they would have paid that- not bloody likely. I also set appointment for service roughly 10 days in advance. Needed tires brakes, oil change. Got a quote for tires, brakes.& small dent repair as i had purchased when new for non-paint dings Was ok with the quote for tire/brakws "pleas order the tires/parts so I don't have to wait". Dropped car off at dealer Sunday after hours day before using key drop box for Monday morning with notes for the brakes per quote, Tires oil change & vehicle could be in body for work done in between while waiting for the other services to be completed. A call at 4pn in the Monday afternoon "...what are doing to the vehicle" Oil change brakes, 4 tires. Oi; will be done today, we have to order tires. 3 days later later in afternoon still no tires, do want us to do brakes we can get other tires. Quoted me tires not in stock. You cant fix this level of incompetence.. Picked up the 2018 Edge purchased at this dealer Thurs morning as Wednesday as itt was too late "...we are closing in 5 minutes" per service advisor. On may way home ordered same tires as on vehicle ( when new on same day- Thursday) at another shop. They we delivered next day Friday and installed following Monday morning. In other words do not waste time going to this dealer .due to the poor, poor, service More

Horrendous. Don't answer or respond to any emails or phone calls. Stay away. If I could select zero stars, I would. Don't answer or respond to any emails or phone calls. Stay away. If I could select zero stars, I would. More

First, I would like to say in all my past visits I have had A+ service. This experience however didn't go so well. I brought my F150 in to get a oil change. I also shared that I noticed oil spots on the t had A+ service. This experience however didn't go so well. I brought my F150 in to get a oil change. I also shared that I noticed oil spots on the tailgate and thia I received a low oil pressure light. After the Oil change they confirm that there was an oil pan leak (This is the same issue that I had serviced 9 months prior). I made an appointment to bring the truck back in because I needed to have a loader car. I dropped the truck off on 5/3/21 for the oil pan service. After a week I had to reach out for an update. I received no communication from the service center. I initiated all contacts except for the final contact to let me know my truck was ready. In past services I would with a person named Destry that provided me with updates every few days. when I used the text option this visit that was provided, I received zero response. I picked the truck up on 5/14/21. After leaving the lot I noticed a odd noise. I persisted the rest of the day. I called back in on 5/15/21 and returned the truck later that day. I had them listen for the noise and also pointed out the oily hand prints left on the hood after the service. The determined the noise to be a drive train issue and made some calls to have me leave the truck behind. they were able to provide me with a rental again. I received a call Monday Morning that the founf the issue and resolved it. I picked up my truck and asked what they found. they informed me that the heat shields that had to remove to replace the oil pan were not reinstalled properly. When I left and got home I noticed that I still had the oily handprints on the hood. Less than 48 hours after picking up the truck I was shocked when my truck displayed a CHANGE ENGINE OIL SOON warning light. I was able to pop the hood and check the oil and see that oil levels were normal, they failed to reset the oil setting after the oil change. More

Misleading and scheming After I installed a rack & pinion in my sisters 2010 Ford Fusion which should've been in the recall, I sent her to Roush for flashing and they tried t After I installed a rack & pinion in my sisters 2010 Ford Fusion which should've been in the recall, I sent her to Roush for flashing and they tried to get her for $700 saying it wouldn't program. She told them she was bringing me up there since I was the guy who installed it. Suddenly an hour later my sis gets a call back that it was programming. Yes she's a woman but to intentionally try to take advantage of women for lack of knowledge is foul. Won't happen twice. I bet I never recommend my customers to them!!! Nice try wrong guy and girl!!! More

Went to Roush ford looking for a truck and had a million questions. Craig sims answered them all and went above and beyond in helping find the truck I wanted. Much appreciated. questions. Craig sims answered them all and went above and beyond in helping find the truck I wanted. Much appreciated. More