My Nissan Versa was affected by the Takata airbag recall. While the recall was obviously not the dealer’s fault, they way they delt with the situation was horrendous. I was given a rental car for approximately 4 months since the replacement parts were not available and they had no idea when they would get them. The first rental I was given for about three months had manual windows and locks, which was incredibly frustrating. After the first three months I got a call that the replacement part was in so I scheduled a repair appointment. The next day I got a call from them saying they made a mistake and actually didn’t have the part. A few weeks later they called again to say they had the replacement part so I took my car to their service center to have the airbag replaced. They said it would be done same day or the day after. A week goes by and I hear nothing. I call for an update and am told they ran out of replacement parts and are waiting for a new shipment. They asked why I was in a rush since I have a rental which I found incredibly rude and apathetic. I would have appreciated a call letting me know what was going on with my car. After another week of no updates from them I called again and asked to speak to a manager. I was transferred twice and ended up speaking with the girl in the rental department who is not a manager and again had no update. She said they were still waiting on more replacement parts. A few hours later I got a call that my car was magically ready, which leads me to believe I was lied to on the phone earlier or my car was actually repaired already and no one took the time to check. When I got to the dealership to return my rental, a kid said he had to do a walk around with me (which I never did when I was given the car). The second rental I was given had several thousand miles on it when I got it so I had no way of knowing if the marks and dings he was pointing out were from a previous driver. He told me the car was brand new when I got it and I was responsible even though the car was a 2016 model and had 3k miles on it before I ever touched it. I finally got my car back and was prepared to put all of this behind me only to realize there was another car blocking me in in the parking lot. I left feeling horrible about the situation because of the attitudes of the employees, the lack of customer service, and the fact that I never was able to speak to the person who was managing the situation. They acted as if they were the victims in this situation and I was an inconvenience. If they had acted with more transparency and understanding it could have been an entirely different experience. I will never go back even though I have free oil changes for life, and I will never be purchasing another Nissan vehicle.