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Route 33 Nissan - Service Center

1.6

28 Lifetime Service Reviews

951 New Jersey 33, Trenton, New Jersey 08690

28 Reviews of Route 33 Nissan - Service Center

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November 24, 2018

"Terrible service "

- NisMurano

If I could give zero stars, that would really be my option. TERRIBLE service center. Wait times are ridiculous and you can sit there and watch them NOT working on your car. Forget about using coupons that they send you in the mail. There's always a reason why it can't be processed. WASTE OF TIME. Go to another dealer.

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Recommend Dealer
No
Employees Worked With
Ken
Dec 13, 2018 -

Route 33 Nissan responded

My name is Yarasette and I am the Customer Service Specialist for Route 33 Nissan. I would like to apologize for the experience you had at our service department. We pride ourselves on providing 100% customer satisfaction and do not condone this type of behavior by our sales staff. The General Manager Joe Gorr would like the opportunity to speak with you about what happened. His contact information is 609-310-3620 ext. 1823 or you can email me at customerservice@route46autos.com. Thank you and we look forward to speaking with you!

November 19, 2018

"Horrible "

- hyundai32

I had the most terrible experience with this place. Yesterday I came in for a simple oil change. THAT IS ALL I WANTED. The girl at the desk (Makayla) who was extremely snotty by the way, said I was due for service and that it would cost $4-5 dollars more just to top off some fluids. She said $4.24 plus tax. I asked her again and AGAIN she said it is just $4-5 dollars more. I sign the paperwork and leave out not thinking anything is amiss. I come back up there to pick up my car and I look at the bill and it is $424.95. Mind you, I was not prepared to pay such an amount. All I wanted was an oil change!!!!! After arguing with this girl who had the nerve to have a smirk on her face, I demanded to speak with the service manager. I had to call my mother up to the dealership and pay the amount since they would not make any exception or release my car to me. I don't know if they get some kind of commission by trying to up-sale customers but it's not right. Christmas is around the corner and this has set me back over $400. This place will minimize the charge and the work that's being done just to corner you into paying a higher amount. To make matters worse, another worker there co-signed what this incompetent Makayla had to say. Lied to the service managers face and said he listened to her explain to me THOROUGHLY the costs and what was being done. All lies. He was nowhere around when I spoke with this girl. She was at the desk by herself with a plate of chicken next to her computer. I attempted to pay for my "oil change" before leaving and she said :"Oh no, don't worry about it. I have to write up the paperwork first and it's going to take a while." She knew that what she told me was BS and didn't want me to see it before the work was done. Three generations of my family have bought cars from this dealership and this is the treatment I receive. Never again will I go to this place and I will be placing a phone call to the President of the dealership daily until I speak with him. My next step will be making a complaint against this dealership to the BBB. Any other place of business will provide a brochure that clearly states what is included in the package and the actual price. This place will not since they want to deceive you into paying for services you never wanted to begin with. Most stressful day ever yesterday. I intended to trade my car in with this place next year. Never ever will I step foot on their lot and I will tell as many people as I can to stay away from this business. They are scammers and incompetent. Do not respond to my review with your generic apology as if you care because you do not. You made that extremely clear yesterday. Customer satisfaction is not even on this dealerships radar.

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Recommend Dealer
No
Employees Worked With
Makayla
Dec 13, 2018 -

Route 33 Nissan responded

My name is Yarasette and I am the Customer Service Specialist for Route 33 Nissan. I would like to apologize for the experience you had at our service department. We pride ourselves on providing 100% customer satisfaction and do not condone this type of behavior by our sales staff. The General Manager Joe Gorr would like the opportunity to speak with you about what happened. His contact information is 609-310-3620 ext. 1823 or you can email me at customerservice@route46autos.com. Thank you and we look forward to speaking with you!

August 29, 2018

"Horrible Service"

- mc

Service is the worst. I have owned many cars and have been to many dealerships. This place has the worst service of any place i have ever been to. I have been back and forth for the same issue multiple times. Made appointments because i was told the part was in. Sat there for 2 hours before being told they never had the part. The service staff is not very friendly or knowledgeable. The key to having a successful dealership is to have a good service department. The service department needs an entire over haul. I should have known that from the first time i brought my car in for an oil change. They cleaned it and left marks on the car. I was told, "sorry to hear about that".

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Recommend Dealer
No
Employees Worked With
service dept
Aug 30, 2018 -

Route 33 Nissan responded

Hello, my name is Yarasette and I am the Customer Service Specialist for Route 33 Nissan. I would like to apologize for the experience you had at our dealership. We pride ourselves on providing 100% customer satisfaction and do not condone this type of behavior by our sales staff. The General Manager Joe Gorr would like the opportunity to speak with you about what happened. His contact information is 609-310-3620 ext. 1823 or you can email me at customerservice@route46autos.com. Thank you and we look forward to speaking with you!

August 19, 2018

"2 hour wait for an oil change "

- Bella

First of all, these people had been harassing me with calls and emails months before my car was actually due for service. Then when I finally make an appointment I have to wait 2 hours for my car to be serviced(a 20 minute oil change) I was beyond PISSED OFF. Then the next day after the oil change there is a big pile of oil underneath my car. These people are a bunch of xxxxing idiots and I will never take my car back there. EVER

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Recommend Dealer
No
Employees Worked With
None
Aug 30, 2018 -

Route 33 Nissan responded

Hello, my name is Yarasette and I am the Customer Service Specialist for Route 33 Nissan. I would like to apologize for the experience you had at our dealership. We pride ourselves on providing 100% customer satisfaction and do not condone this type of behavior by our sales staff. The General Manager Joe Gorr would like the opportunity to speak with you about what happened. His contact information is 609-310-3620 ext. 1823 or you can email me at customerservice@route46autos.com. Thank you and we look forward to speaking with you!

July 18, 2018

"ROUTE 33 NISSAN = TERRIBLE SERVICE"

- Jcaruso18

I have a leased 2017 platinum nissan maxima from Mt. Holly nissan with a wheel and tire protection plan that I pay an additional fee for every month. This specific plan covers anything from curb rashes to flat tires and gaurentees that if it can’t be fixed... it is to be replaced. Well I brought my car to route 33 nissan to get this flat tire repaired and they are telling me they cant find my plan and it isnt working out. After a call with mt holly nissan they told me to just pay route 33 nissan and they would find a way to reimburse me for it. I was told i would have had to pay $50+ to have them plug a tire which is ridiculously over priced. After an argument with the service manager i decided to leave without getting it fixed. Route 33 nissan allowed me to leave their shop as an unhappy customer on a flat tire. This isn’t my only bad experience with route 33 nissan. I went there about 4 months ago to get my oil changed and they returned my car to me with mud all over the passenger side and my front bumper LITERALLY HANGING off my car by a clip. They denied responsibility and refused to look at the camera to see if i brought it in that way... (which i clearly didn’t). If you are wondering why they have 4 stars on google, it’s because the service department offers you $10 gas gift cards to go on google and write fake 5 star reviews... so odds are if you see anyone writing a 5 star review for this dealership they were probably bribed into it. If you are reading this before deciding which dealership to go to for service or the purchase of a vehicle. I highly recommend driving the extra 20 minutes for Mt. Holly Nissan. They treat you like family there and they don’t nickel and dime you. As you can see below: The Customer service specialist gave me that number to call and talk to the general manager about what happened. I called it yesterday DURING business hours... no answer. Left a voicemail at 6:00 PM yesterday and still no response. It’s starting to seem like they don’t really care about how customers feel.

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Recommend Dealer
No
Employees Worked With
Service co manager
Jul 19, 2018 -

Route 33 Nissan responded

Hello, my name is Yarasette and I am the Customer Service Specialist for Route 33 Nissan. I would like to apologize for the experience you had at our dealership. We pride ourselves on providing 100% customer satisfaction and do not condone this type of behavior by our sales staff. The General Manager Joe Gorr would like the opportunity to speak with you about what happened. His contact information is 609-310-3620 ext. 1823 or you can email me at customerservice@route46autos.com. Thank you and we look forward to speaking with you!

February 01, 2018

"Worst Customer Service Experience of my Life"

- Kmr418

My Nissan Versa was affected by the Takata airbag recall. While the recall was obviously not the dealer’s fault, they way they delt with the situation was horrendous. I was given a rental car for approximately 4 months since the replacement parts were not available and they had no idea when they would get them. The first rental I was given for about three months had manual windows and locks, which was incredibly frustrating. After the first three months I got a call that the replacement part was in so I scheduled a repair appointment. The next day I got a call from them saying they made a mistake and actually didn’t have the part. A few weeks later they called again to say they had the replacement part so I took my car to their service center to have the airbag replaced. They said it would be done same day or the day after. A week goes by and I hear nothing. I call for an update and am told they ran out of replacement parts and are waiting for a new shipment. They asked why I was in a rush since I have a rental which I found incredibly rude and apathetic. I would have appreciated a call letting me know what was going on with my car. After another week of no updates from them I called again and asked to speak to a manager. I was transferred twice and ended up speaking with the girl in the rental department who is not a manager and again had no update. She said they were still waiting on more replacement parts. A few hours later I got a call that my car was magically ready, which leads me to believe I was lied to on the phone earlier or my car was actually repaired already and no one took the time to check. When I got to the dealership to return my rental, a kid said he had to do a walk around with me (which I never did when I was given the car). The second rental I was given had several thousand miles on it when I got it so I had no way of knowing if the marks and dings he was pointing out were from a previous driver. He told me the car was brand new when I got it and I was responsible even though the car was a 2016 model and had 3k miles on it before I ever touched it. I finally got my car back and was prepared to put all of this behind me only to realize there was another car blocking me in in the parking lot. I left feeling horrible about the situation because of the attitudes of the employees, the lack of customer service, and the fact that I never was able to speak to the person who was managing the situation. They acted as if they were the victims in this situation and I was an inconvenience. If they had acted with more transparency and understanding it could have been an entirely different experience. I will never go back even though I have free oil changes for life, and I will never be purchasing another Nissan vehicle.

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Recommend Dealer
No
Employees Worked With
Rental and service department
Feb 01, 2018 -

Route 33 Nissan responded

Hello, my name is Yarasette and I am the Customer Service Specialist for Route 33 Nissan. I would like to apologize for the experience you had at our dealership. We pride ourselves on providing 100% customer satisfaction and do not condone this type of behavior by our sales staff. The General Manager Joe Gorr would like the opportunity to speak with you about what happened. His contact information is 609-310-3620 ext. 1823 or you can email me at customerservice@route46auots.com. Thank you and we look forward to speaking with you!

August 01, 2017

"Shadey service center "

- Catherine

Took my 2016 Nissan Sentra in for service on Saturday,that I purchased here. Was scheduled just for a oil change. I also told them to check for a squeaking sound that I still can here. Each time I asked about this at other oil changes they keep telling me its the matalic breaks. Now the guy comes out to tell me the rotors have to be cut for 295 dollars. Its a brand new car! How could this be! I would like some answers on how this could be. Horrible service experience!

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Recommend Dealer
No
Employees Worked With
Don't know there names
Aug 10, 2017 -

Route 33 Nissan responded

Hello, my name is Yarasette and I am the Customer Service Specialist for Route 33 Nissan. I would like to apologize for the experience you had at our dealership. We pride ourselves on providing 100% customer satisfaction and do not condone this type of behavior by our sales staff. The General Manager Joe Gorr would like the opportunity to speak with you about what happened. His contact information is 609-310-3620 ext. 1823 or you can email me at customerservice@route46auots.com. Thank you and we look forward to speaking with you!

April 14, 2017

"Very happy customer!"

- Nodoubtnick

After buying my new Nissan, I was introduced to my service Advisor Ken, by the manager in charge Chris. Ken made me my first oil change appointment on the spot, and invited me to come get my car washed and vacuumed when I come for servicing of any kind! These guys amaze me, and make me feel like family!

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Recommend Dealer
Yes
Employees Worked With
Tyler Mathew Chris Ken
May 03, 2017 -

Route 33 Nissan responded

We are pleased to hear that our staff was able to make your experience an exceptional one! Our customers are our number one priority. We would like to thank you for your business along with your positive review. Please be sure to refer all friends and family. Thank you again and welcome to the Route 46 Auto Group Family!

April 11, 2017

"Terrible service!"

- MC86

Purchased A brand new SUV 2013 Pathfinder which just a few years later has tons of recalls :( the transmission being 1 major. The service department here supposedly fixed these so called recalls but when my car was returned to me it was really broken. So then I return it to them & they claim the new things broken were do to "wear and tear" and wanted to charge me over $2000. when I called Nissan complaint department they managed to cover the parts hmm but it's wear and tear ... right?!? but not labor wich according to Rt33 Nissan was $675 a ridiculous amount. had this service department not messed with my car and the supposed recalls from the get go my car was running fine. GO ELSEWHERE! The service is terrible and management extremely rude!! STAY AWAY! Don't waste your time with this dealership!! Will never be dealing with this or any other Nissan dealership again!! Sad that I wasted $32k on a brand new car with them!

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Recommend Dealer
No
Employees Worked With
Too many to list!
May 03, 2017 -

Route 33 Nissan responded

Hello, my name is Yarasette and I am the Customer Service Specialist for Route 33 Nissan. I would like to apologize for the experience you had at our dealership. We pride ourselves on providing 100% customer satisfaction and the General Manager would like the opportunity to speak with you so that we may address your concerns. His name is Joe Gorr and his contact information is 609-310-3620 ext. 1823. Thank you and we look forward to speaking with you!

January 16, 2017

"Buying experience"

- debg

very helpful in the purchase of a vehicle.the entire process was quickly expediated.given time alone to discuss things amongst ourselves as a family,not pushy

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Recommend Dealer
Yes
Employees Worked With
Abbey.Chris F. and John(used car manager)
Jan 16, 2017 -

Route 33 Nissan responded

We are pleased to here that our staff was able to make your car buying experience an exceptional one! Our customers are our number one priority. We would like to thank you for your business along with your positive review. Please be sure to refer all your friends and family. Thank you again and welcome to the Route 46 Auto Group Family!

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