Route 46 Chrysler Jeep Dodge

Horrible Customer Service in the parts department. I have taken the car to the dealership 4 times and the issue has not been fixed. I have been charged for a rental that the dealership authorized me I have taken the car to the dealership 4 times and the issue has not been fixed. I have been charged for a rental that the dealership authorized me to pay for because I was still having the same issue. When I decided to take my car elsewhere they told me that I had to pay for the rental because the manager's signature was forged. They would not let me take out my car unless I paid. They decided to pay half and when I went to pick up my car I was charged an additional $159. When they called the service advisor she lied to my face (even though the phone calls are recorded) that was the price I was given. The car still has the same issue and no one will get back to me. More

As a dedicated member to Dodge/Mopar vehicles I have to say that my comments will be directed to service section’s unethical methods with customer service. Yesterday I pick up my vehicle and having Max Car say that my comments will be directed to service section’s unethical methods with customer service. Yesterday I pick up my vehicle and having Max Care you’d expect a certain level of care for not only the customer but also the vehicle. However was told nothing was wrong with my truck and as I return home u realize that the fault still exist. Service tech claims they couldn’t recreate the noise which leads me to believe no road test was done when I sent a video and told them when the noise begins. So as MAXCARE guidelines you have to pay for the rental if no fault is found See I have no issues with paying the rental my issue is that it took them eight days to mis diagnose my vehicle and was done at that time frame only cause I called in the fifth day asking for an update. Only to find out service advisor and service tech were both off. So no hand off at all if whomever is listed working on a vehicle or advisor nothing can be done until they return. That added more time for me to pay for the rental. See most would say don’t ask for the rental but I’ve done that once before and was without a vehicle for a week. A week plus is a long time for a single parent with two minors that require me to have a vehicle available at all times. In conclusion it was my fault to expect any accountability from this dealership at all for forgetting my vehicle was there in the first place. I worked years in the service Dept before and after my military service so I’m not ignorant to the methods of scheduled and unscheduled services. Not one to complain much but in all my years owning a dodge vehicle and dealing with “Chrysler Jeep Dodge” for almost 20 years, this is a first for me where I have to complain about something like this. This leads me to believe that my rental fee would’ve been more than what I paid if I’d never call in the first place. So when do we draw the line as an organization? When do we care about a clients wallet? Not their problem so I suggest to never ask for a rental and know coming in that the turnaround is whenever. Unsure what a reasonable turnaround standard is for this service department. I can go on and on for the other times I was dissatisfied with the service Dept. I have three instances where timeline and turnaround for things to get done took longer than usual. I believe in baseball rules so these folks have three strikes and now I’m done coming back here for any service in the future. Hope this helps anyone considering coming here for any service. More

Very rude and unprofessional. Can’t believe someone with this attitude works in customer service/sales. Stay as far away from this place as possible. Can’t believe someone with this attitude works in customer service/sales. Stay as far away from this place as possible. More

This dealership is so CLEAN, KIND, and WELCOMING. I have never bought a car anywhere else. I have bought 3 vehicles with this dealership and have had a pleasant experience with all of my maintenances I have never bought a car anywhere else. I have bought 3 vehicles with this dealership and have had a pleasant experience with all of my maintenances. I have referred multiple friends and family members here as well. I will never shop anywhere else!!! More

Michael Chak is the only sales rep you need to work with in six month we have gotten two vehicles from him. Not only does he work with you but doesn’t make you feel pressured or resort to sales tactics he w in six month we have gotten two vehicles from him. Not only does he work with you but doesn’t make you feel pressured or resort to sales tactics he was amazing with both of our transactions and gives you a realistic walk though of what will work for you! Makes the car purchasing process a lot less painful. More

Poor communication. Opened promises..6 weeks for a transmission.i had to out of pocket money for a rental that was said to be reimbursed but now stating I cant.I was gi Opened promises..6 weeks for a transmission.i had to out of pocket money for a rental that was said to be reimbursed but now stating I cant.I was given the extreme runaround and they pointed the finger at another company,when it was solely their responsibility originally.i was charged for something that wasn't aware of and I never signed off on repair.I am "VERY DISSATISFIED " with this entire situation which shouldn't have taken so long.FEEL FRER TO CONTACT ME PLEASE..THANKS,BUT NO THANKS.. More

Dave is wonderful - excellent customer service, accommodating scheduling appointments and recommends all the right services for my vehicle. I couldn't be happier with this service! accommodating scheduling appointments and recommends all the right services for my vehicle. I couldn't be happier with this service! More

Terrible communication. Here's some advice on how to be better: when someone has their car being worked on in your shop - THEY NEED TO KNOW WHEN IT WILL BE READY SO THEY CAN Here's some advice on how to be better: when someone has their car being worked on in your shop - THEY NEED TO KNOW WHEN IT WILL BE READY SO THEY CAN MAKE OTHER ARRANGEMENTS. People have lives - kids, work, etc, that does not stop because their car is the shop. The lack of communication from the service dept left me unable to extend my rental car the extra days (which I likely could have with at least SOME information). The current system where one customer service person is "assigned" to your vehicle is broadly used as an excuse for no one else to be able to help you. Even when "your person" isn't there!! As a customer, I don't want to hear that "my person isn't there" and "they will call me back" which they never do. Have EVERYONE available to help ANY customer. More

I do NOT recommend this location for your service needs. We came here to fix our Jeep's heater. They charged us $700 and the heater was still not fixed. We took it back to them and they held our car for 2 W We came here to fix our Jeep's heater. They charged us $700 and the heater was still not fixed. We took it back to them and they held our car for 2 WEEKS (14 days we were without car) due to constant excuses and saying their "mechanics are all sick." Finally they said they will need to charge us an ADDITIONAL $2000 to fix the job they didn't complete. It's hilarious just reading this. Overall very unprofessional staff and rude to customers. Stay AWAY from this location for service please. 0/5 stars More

Excellent service specially Mr Juan Hernandez take care of my like a family checking on making me feel comfortable also they have a nice waiting room super amicable of my like a family checking on making me feel comfortable also they have a nice waiting room super amicable More