Rowe Auburn - Service Center

I took my 2001 Hyundai Elantra gls here for a recall repair and was not informed that i needed to have full coverage insurance to get a loaner car until after my car was checked in. I ended up paying $7 repair and was not informed that i needed to have full coverage insurance to get a loaner car until after my car was checked in. I ended up paying $70.00 for a rental car from Enterprise. I was told that my repairs would be done in 2 days and did not get my car back until the 5th day. When I got my car back i noticed that there was damage on the passenger side of my car. The front bumper had a crease, my passenger side rear view mirror had been moved and I had to readjust it. When I looked at it further I noticed that the paint had been scraped off and that touch up paint had been smeared on the rear view mirror. I also noticed that the door below the mirror was all scraped up and the passenger side rear door was all rippled with more touch up paint smeared on. Above the rear wheel well is still caved in and touch up paint smeared on it. When I mentioned my findings to one of the supervisors in the service department he denied anything happening to my car. I am now dealing with Rowes insurance company and have been for the last month. This is the worst experience that I have ever had dealing with a car dealership and would highly NOT recommend Rowe Ford (Auburn motor sales) to anyone unless you plan on dealing with more headache that its worth. More

This professional service team has taken excellent care of us for years. They are totally dedicated,well trained, honest, professionals. We are always provided with the best service possible in a timely ma of us for years. They are totally dedicated,well trained, honest, professionals. We are always provided with the best service possible in a timely manner, keeping our time and schedule in mind. They do not quit until the job is perfect and the customer is completely satisried. This includes Service and sales. Time and time again they have gone above and beyond what was satisfactory. More

EXCELLENT EXCELLENT SERVICE AND I WILL HIGHLY RECCOMEND ROWE TO ANYONE AND IT SHOWS WHY ROWE'S REPUTATION DRIVES THEM..I WAS IMPRESSED AT HOW THE FINANCE MANAGER AND SALES PEOPLE WERE KIND AND SOCIABLE EVE ROWE TO ANYONE AND IT SHOWS WHY ROWE'S REPUTATION DRIVES THEM..I WAS IMPRESSED AT HOW THE FINANCE MANAGER AND SALES PEOPLE WERE KIND AND SOCIABLE EVEN THOUGH I WASNT BUYING A CAR FROM THEM HOWEVER I THINK I MAY HAVE FOUND THE PLACE IM BUYING MY NEXT FORD TRUCK FROM..THANK YOU ROWE FORD! RON DOUGHTY~ Sabattus Maine More

I have experienced multiple issues with low tire pressure and the brakes on my 2004 Ford Freestar. James Richardson set up an appointment for me to have everything checked out. When we arrived at the deale and the brakes on my 2004 Ford Freestar. James Richardson set up an appointment for me to have everything checked out. When we arrived at the dealership, I reviewed the problems that I was having with James. The service advisor to his right overheard my concerns and stated that another customer had experienced the same problems. They had the service foreman, Leo Hamann, come out of the shop and review the problems with him. They took my Freestar in the shop and replaced the tire pressure sensors and performed a complete brake inspection for me. They found that one of the brake calipers was sticking and fixed the problem. Thy then explained everything to me in detail. Why I gave this rating is because, I found each of them extremely helpful, knowledgeable and courteous. More

Rowe gets a big thumbs down from me. The transmission went after only two years of owning it and they did not honor their lifetime warranty which was a big sales pitch. They basically told me "You should went after only two years of owning it and they did not honor their lifetime warranty which was a big sales pitch. They basically told me "You should have read the fine print." This company in my opinion is dishonest and does not care about their customers. They wouldn't even tow the car back to me for my troubles. Next time, I will find a local "Mom and Pop" used car dealership in my home town for my purchase. More

I have spent a lot of money with them over the years. Granted, my Taurus seems to have a lot more problems than I think it should. But I've also taken it to other service stations and gotten better work Granted, my Taurus seems to have a lot more problems than I think it should. But I've also taken it to other service stations and gotten better work at a better price. My most recent visit, which has prompted me to never go there again came after I found that there was obviously something wrong with one of my front brakes. The wheel was hot and smoking. This is only 9 months after I had it into Rowe when they service my two front brakes, replacing rotors and bearings. I was told that the caliper was frozen and needed replacing, that the one on the other side was going soon, and that the back ones would probably follow soon thereafter. I was quoted $250 to just replace the one caliper that siezed. My husband stepped in and said that maybe the tech could have caught this problem 9 months ago and could they make good on this price wise. Darin, the manager said "no." So my husband told them that they had lost a customer, and that we have lost faith in their company. I called Stratham Tire, who put in rear brakes THREE years ago (and I've had no trouble with them). He was concerned that with the caliper going that the pad and rotors may also have been damaged. So he said worst case would be replacing calipers (for which he quoted a part price over $20 less than Rowe), pads and rotors on both front wheels, which would cost $420. And he took the car in on the spot (late Friday), originally said that they wouldn't get to it until Mon., but Sat. I got a call saying that they had already examined it. It DID NOT need a new caliper at all. He said it was just the brake hose that had collapsed and that I should probably replace both front ones. Those are of course much less than calipers. He also was honest and said that the pads and rotors actually had escaped damage. On top of that, I suddenly remembered that I was due for a 75k mile check up, so they're going to research what is usually done for that and do it as well! More

I took my Expedition in to have the wheel bearings and brakes fixed. They fixed the wheel bearings (that lasted about two months) and didn't bother to check the brakes. My check engine light was on and brakes fixed. They fixed the wheel bearings (that lasted about two months) and didn't bother to check the brakes. My check engine light was on and they said it was because I needed a new gas cap. Ha! I didn't buy that one. They reset the engine light (for a mere $75) and off I went. A week later, I was stranded in Portland with a busted brake line! It cost me $100 to have it towed. Went to another mechanic (should have gone there to begin with but the Ford promise of greatness drew me in). He told me that my brake line was indeed busted and I was leaking brake fluid everywhere. He said I didn't need a gas cap. I needed a new sensor in the transmission. Also, my wheel bearings weren't touched. When I contacted the Service Manager, I was told it was my problem and that they did the job they were supposed to do...$1800 later...I got bupkiss!!!!!! DO NOT DO BUSINESS AT ALL WITH THIS COMPANY. THEY ARE HORRIBLE!!!!! More

I took my car (2003 Jetta) to Rowe Auburn in 2004. The main purpose was to get a state inspection sticker and an alignment. I accidentally locked my glove box, which had my registration in it, which meant main purpose was to get a state inspection sticker and an alignment. I accidentally locked my glove box, which had my registration in it, which meant the sticker couldn't be issued. This would normally not be a huge problem, but I worked about an hour away from the stealership, so it was difficult to get there to fix the problem. I made arrangements to leave work early and was assured that an inspection tech would be there until a certain time. Also while I was on the phone with them, they tried to sell me a filter replacement package for about $150. However, the filters they were replacing were only worth about $40, and didn't take much time to replace! I passed on the service upsell because I had recently changed all the filters myself, and I really didn't want anyone else touching my engine compartment. Anyway, I got to the stealership, and found that even though I got there about 30 minutes before the tech was supposed to leave, he was already gone. I was not happy and I made sure that the service staff know about my unhappiness. Of course I was met with blank, "we don't care" stares. I paid for my alignment and left the building. When I got into my car, I started it up. When I let my foot off the clutch, suddenly the car lurched forward and came about 2 inches from hitting a VW Beetle that was parked in front of it. The reason for this? The moron that parked it threw it in first gear. I *always* put the car in Neutral and put the emergency brake on when I park it. Apparently the techs there don't do the same thing. Probably my fault for not checking first, but I assumed they would maybe park it the same way they found it. I guess that's too much to ask though, silly me. I was so angry at this point, I didn't know what to do. It would have been lovely if I actually did hit the Beetle. That would have made the day just great. As it is, this happened almost 3 years ago now and I still want to hurt people just thinking about it. But, the bottom line is - don't go to Rowe Auburn. It's a bad service department, and they couldn't care less about the customer. I do most of my own repairs, but for the odd time I have needed VW work done, go to Cy's foreign auto in Lewiston. They'll do it right. More

The service department is slow. Everytime something is "fixed" it really isn't. Or something else breaks right after the fix. The prices are high and I'm convinced that they find problems that don't exist "fixed" it really isn't. Or something else breaks right after the fix. The prices are high and I'm convinced that they find problems that don't exist. This was vefired when I took my vehicle to another mechanic after getting an estimate from Rowe. He told me that the "problems" they found did for the most part not exist. There estimate of around 700 dollars was fixed by my neighborhood mechanic for under $100. More