Rowe Westbrook

I have nothing but the BEST to say of these people!!! From all who are involved in making a sales happen for the customer's peace of mind, and budget, this is THE BEST I've ever encountered!!! They treat From all who are involved in making a sales happen for the customer's peace of mind, and budget, this is THE BEST I've ever encountered!!! They treat you like royalty!!! They take time with you. You're not just another noth on their belt!!!! and they also make you feel very special!! I recommend them to anyone who wants more than fair treatment, all the way around!!! More

We had been to several dealers and after researching decided to look at the new Elantra as an option. My husband and I had a great experience at Rowe. Tim was very helpful, easy to work with and not h decided to look at the new Elantra as an option. My husband and I had a great experience at Rowe. Tim was very helpful, easy to work with and not high pressure. He listened to us and answered all my questions. I was very happy with the process and am very happy with my new car. More

After much research on the internet, we kept coming back to the Website of Rowe Ford. We also visited another dealership and felt very unhappy with the sales person. Again we came back to Rowe Ford on the to the Website of Rowe Ford. We also visited another dealership and felt very unhappy with the sales person. Again we came back to Rowe Ford on the internet so we felt we should check it out. Our experience has been the best ever in choosing a used car. We are in our "50's" therefore, we are not novice to purchasing a car. Gerry was pleasant, patience, and very calming in speaking with us. Never have we been this comfortable looking for a car. The rest of the sales and finance staff were equally as pleasant. Would be go back to Rowe Ford in the future (if and when needed)? Absolutely! More

I visited the Westbrook lot on Wednesday, June, 05th, 2013 at 03:45pm to look at a brand new 2013 Ford Fusion. When I arrived the lot was a mess, I had to drive around for at least 5 minutes to find a p 2013 at 03:45pm to look at a brand new 2013 Ford Fusion. When I arrived the lot was a mess, I had to drive around for at least 5 minutes to find a parking spot. After I finally found a parking spot, I got out of my vehicle which was parked right next to the sales office (trailer) and proceeded to walk towards the white, gray, green and black fusions. I was hoping a salesperson would come out within 2 or 3 minutes to greet me, however they did not. After about 10 minutes of still walking around those 4 cars a salesperson still did not come out and say hello or to see if they could help me. I thought to myself.... "maybe they are busy with other customers".... so I continued to look at the fusions hoping someone would eventually come out and help me. After 12 minutes I finally saw a salesperson who made eye contact with me but proceeded to walk right past me without even saying hello or even acknowledging my presence. I was very frustrated at this point, so I continued to look at the black 2013 Ford Fusion hoping that someone in the showroom would come out and help me or even attempt to say hello, however no one did. Finally about 20 minutes went by and I decided that no one obviously wanted my business so I started to walk back to my car to leave this horrible dealership and move onto the next one. As I was walking back to my car I noticed that a salesperson was in the window watching me the entire time! I highly recommend anyone and everyone who is looking or is in the market for a new vehicle to not ever visit Rowe Ford located in Westbrook, Maine!! These salespeople obviously are not here for the customers and apparently have not been trained in customer service. I have NEVER had an experience like this one and I will never go to this dealership again. It really is a shame tho, because I was all ready to buy that brand new fusion with my exceptional credit and a HUGE downpayment! They lost out on a very high value customer. DO NOT GO TO THEM!!!! More

I had a 2.5 hour drive to get to this dealership, and I must say it was worth every minute. I drove up with a particular car in mind and they happened to have it and Cyndy was Superb! The experience went s must say it was worth every minute. I drove up with a particular car in mind and they happened to have it and Cyndy was Superb! The experience went super smooth, I had a trade and it took some serious bartering to get my exact value to where I was happy, but between the finance department and the Sales staff I felt like I was always in great hands. The car had a carfax and all the info was super easy to find, and every part was explained quiet well. The end result was just what I wanted and it was handled in a FRIENDLY and comfortable atmosphere. it hard to replace the feeling you get working with a person who is understanding and real. This dealership will always be top notch in my book! Thanks to everyone and I hope they stick around!!! thanks for everything, I love my new car! More

Fantastic, Jason greeted me & asked me what I was interested in, asked me immediately if I wanted to test drive the car, which I did. We talked price, told him I would not buy until I drove it at nig interested in, asked me immediately if I wanted to test drive the car, which I did. We talked price, told him I would not buy until I drove it at night. I am older & I wanted really good lights, he was going home but offered to stay & I told him no I could test drive with someone else. I kept teasing him that he was a typical salesman, extremely out going, just great. I am here to tell you Hyundai was on my list but at the bottom, Toyota, Honda,Subaru & Nissan, but I went down to Saco where all the car dealers are, the toyota salesman walked me around the building and way in back (now half way there I asked him how much further because I had a soft cast on my foot & he said not far HA!) so I liked the car & asked him for keys to sit in it & hopefully test drive it & he did NOT have them & did NOT offer to go get them & because I had told him what I was willing to spend ( which it was in my price range) but he didn't think I could get them to go down some & told me to go on line & I would get a better price & he gave me the name of a salesman at Subaru & I went there & he told me they had nothing in my price range I was there less than 5 min. After I left Jason in the afternoon I went & test drove Nissan's, I had learned my lesson from Saco & just told him the 2 I wanted to test drive & drove them & then asked what the best deal I could get was, I was not happy with it asked them if they could do better, they said no so I informed them that I was buy the Accent, when they asked why I told them not much different in price & Accent had a better warranty & was a 2013 & Left! Went back to Rowe test drove in the dark, great headlights. Of all the salesmen I talked to Jason was the only one who seemed to take me seriously, He is extremely outgoing, sat me in the car immediately showed me everything & off we drove & I went back the next day & bought it & Rowe can thank Jason for that!! More

Jason was excellent to deal with. He was very professional, patient, friendly, and did not pressure us to hurry into a decision. We would recommend him in a minute to my friends. Ray was very h professional, patient, friendly, and did not pressure us to hurry into a decision. We would recommend him in a minute to my friends. Ray was very helpful with our financing and very friendly. He created a comfortable atmosphere for us which was appreciated! More

I was very happy with the customer service and my new truck. :) It was as enjoyable as the purchase of a vehicle could be and I would definetely go back when I need another vehicle. truck. :) It was as enjoyable as the purchase of a vehicle could be and I would definetely go back when I need another vehicle. More

Frustrated in shopping around at dealerships in my area and playing typical sales games. I stopped into Rowe on my way vacationing for the weekend and talked with Kevin Callnan who was very friendly and wa and playing typical sales games. I stopped into Rowe on my way vacationing for the weekend and talked with Kevin Callnan who was very friendly and wasn't about the usual games. I had nice seamless purchase and would definately shop there again. More

I found both Ken Sweet and Chris Blanchard to be very accommodating . We found Ken Sweet to be friendly and accommodating with meeting my request for changes that we wanted done to the truck before purc accommodating . We found Ken Sweet to be friendly and accommodating with meeting my request for changes that we wanted done to the truck before purchasing,He made arrangements to have these changes done in the same time period as the sale was taking place. .I appreciated ken's quick responses to my e-mails,explaining the operation of my new truck,and his honesty during the buying/selling process.I will ask for both of these sales guys again if and when the need arises in the future. I love my new truck ! Much Thanks , Frank and Debbie Collemer More