Royal Automotive Group

I've been going here for nearly 10 years and the service has gone down the tubes. In short, I had to return 4 times to get a window leak fixed. I was provided no concession and was even incorrectly charge has gone down the tubes. In short, I had to return 4 times to get a window leak fixed. I was provided no concession and was even incorrectly charged for the service. I had to follow-up 4 times over 2 weeks before someone called me back to address it (when I was told they would get back to me the next day). Just really poor service, expectations, etc. I will never use them again More

They really epitomize the car dealership repair rip off. !! Avoid this place at all costs. What a joke. After an all day “analysis” $1000.00 later I had to return 50 miles later to be told that the next fix !! Avoid this place at all costs. What a joke. After an all day “analysis” $1000.00 later I had to return 50 miles later to be told that the next fix would be $1700. NO THANKS. If I treated my patients this way there would be no survivors. RN taken advantage of. More

Craig is a treasure! Every time I need service or have a question he is both accurate and helpful and I would NEVER go anywhere else for my car’s upkeep! I cannot thank R Every time I need service or have a question he is both accurate and helpful and I would NEVER go anywhere else for my car’s upkeep! I cannot thank Royal Motors and Craig Folly enough for keeping me safe in my 2019 Jetta!!!! More

Service Rep was very friendly and helpful. I have no problem with the customer service. However, the actual service was not performed properly. I had a cooling system problem which they attributed to a problem with the customer service. However, the actual service was not performed properly. I had a cooling system problem which they attributed to a bad fuse holder. After they replaced the fuse holder, I had the same problem a few days later. Personal inspection showed that a engine cooling fan was not working. I attribute this to inadequate testing after the fuse holder was replaced. More

We have a brand new Volvo and have had to take it in for a service on 3 separate occasions. In all cases, we had to wait weeks for an appointment and in each situation, they weren't able to get to our car o a service on 3 separate occasions. In all cases, we had to wait weeks for an appointment and in each situation, they weren't able to get to our car on the scheduled appointment day. They informed us late in the day and we had to scramble to find (and pay for) a rental car so they could keep our car overnight. This is exceptionally inconvenient since we have a new baby and one car. I can understand an exception once but 3 times?! When I conveyed our disappointment with the manager, Dan, I was told we are only one of many customers and this treatment is acceptable. I’m shocked at how poorly we were treated. More

Bought a Q5 from this dealership. Negotiated via email/phone for availability and pricing and had a good experience. Were able to even trade in our BMW while we were there for a reasonable price. We email/phone for availability and pricing and had a good experience. Were able to even trade in our BMW while we were there for a reasonable price. We'd done our research on what we wanted to pay, and the sales guys were straightforward, fair, and didn't put any pressure on us. We were able to pick up the car, and get the paperwork signed very quickly. We tried going to other Audi dealerships in the area and the sales guys were terrible. Do your test drive at those dealerships, but when you're ready to buy and get the price and car you want, go to Audi San Francisco More

Thoughtful and cheerful service Everyone is thoughtful and cheerful through the complete service process. The team looks out for more than my current needs but any other future issue Everyone is thoughtful and cheerful through the complete service process. The team looks out for more than my current needs but any other future issues or services that may come up. Everything is awesome, thank you! More

Efficient and friendly Brought car in for inspection and service. Everyone was friendly and efficient. We appreciate the 10% discount which we received in the mail from Roya Brought car in for inspection and service. Everyone was friendly and efficient. We appreciate the 10% discount which we received in the mail from Royal Motors reminding us that a mileage inspection was due. More

excellent customer service! brought my car in for a warranty concern and potential tire damage, service was prompt and courteous, no charge! would definitely recommend Royal Mazd brought my car in for a warranty concern and potential tire damage, service was prompt and courteous, no charge! would definitely recommend Royal Mazda, great job! More

Really friendly service + improvements to Uber reimbursement Service, payment, and Uber reimbursement all at the service desk. Good improvement and simplification to the customer flow vs. my previous visits. Als Service, payment, and Uber reimbursement all at the service desk. Good improvement and simplification to the customer flow vs. my previous visits. Also very friendly and responsive service representatives behind the counter. Very enjoyable experience this time. Again, much improved vs. most recent previous few experiences. Regarding price, I used a discount coupon, which made the total cost of my major service competitive with other service providers in the area. More