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Royal Automotive

Vestavia Hills, AL

4.9
1,054 Reviews
As a family-owned and operated dealership serving the Birmingham community for more than 30 years, Royal Automotive is committed to providing the best customer service available to our valued customers. We pride ourselves on customer satisfaction, as that is one of many reasons we consider ourselves to be "the dealership that is different". Royal Automotive offers a wide selection of makes and models to fit anybody's budget, and our inventory is abundant with new, used, and certified pre-owned automobiles. We are confident that you will find exactly what you are looking for. Royal Automotive's service department features factory-trained and certified technicians for the maintenance and upkeep of your automobile, and we have a large in-stock inventory of manufacturer and OEM-recommended parts available, ensuring the quickest and most qualified service around. We appreciate the opportunity to be of service to you, and hope to be seeing you at Royal Automotive very soon.
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3010 Columbiana Rd

Vestavia Hills, AL

35216

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Showing 1,054 reviews

January 29, 2021

We bought the Altlas R-line. We had a great buying experience! Everyone was amazing! Thank you Don Thomas for making this such a great experience! More

by Tracieandkaleb
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Matt Morgan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Don Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 29, 2021 -

Royal Automotive responded

Hi Tracie and Kaleb! Thank you from Don and everyone here for the lovely compliments. We are thrilled to know that you are happy with your new VW Atlas and your experience here at Royal Volkswagen! Safe travels.

January 27, 2021

I have purchased numerous vehicles from Royal over many years. They are family owned and the tenure of their sales staff is long. Their service department is good but can be over expensive at times. Their More

by Nose1946
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Don Livingston
5.0
This rating includes all reviews, with more weight given to recent reviews.
Greg Belcher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Robertson
Jan 28, 2021 -

Royal Automotive responded

What can we say to thank you for your repeat business? It really means a lot that you would say we're the best dealer in North Alabama, and we are truly grateful for your feedback. Hope to see you next time at Royal Volkswagen!

January 26, 2021

Great and friendly service from Royal Automotive. Will Macoy was very helpful as always and I appreciate the level of service provided. See you guys for my next service! More

by Dominicmedici
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
William Macoy
Jan 26, 2021 -

Royal Automotive responded

We couldn't be happier to have you as a returning customer, Dominic! Thank you for trusting the Royal Volkswagen team and taking the time to review us. We look forward to assisting you next time!

January 25, 2021

Royal is just a name it’s the people that makes me come back great experience they all took time and they did it with a smile More

by rr303
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Don Livingston
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jennifer Mills
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Robertson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 25, 2021 -

Royal Automotive responded

Thank you so much for the kind feedback about our wonderful team! We appreciate you coming back to Royal Volkswagen and are glad to know that you're a satisfied customer. Safe driving!

January 23, 2021

Had a wonderful experience today at Royal Olds. The salesman, Josh Miceli, was so helpful. Loved his energy and determination to make me satisfied with my purchase More

by Johnson
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Don Thomas
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Josh Miceli
Jan 25, 2021 -

Royal Automotive responded

Thank you for taking the time to share your experience! We strive to make the purchasing process go smoothly, and it is excellent to hear that this was reflected in your time working with Josh. Congratulations on your new vehicle, and we hope to see you back at Royal Volkswagen next time!

January 22, 2021

I was stranded with a tire blowout. John found the tire I needed, took great care of me and got me on my way quickly. More

by DB
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John in service
Jan 22, 2021 -

Royal Automotive responded

Thank you for taking the time to leave us a review! It was our pleasure to assist you with your tire here at Royal Volkswagen, and if you ever need anything else, don't hesitate to come back and see us again!

January 21, 2021

John Ard took really good care of me, got my vehicle right in and had it back to me later that day. I give an A+ to the service department. More

by Crteal31
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Ard is top notch.
Jan 21, 2021 -

Royal Automotive responded

Thank you for the kind review! We appreciate your support and are thrilled to hear that you are so confident in John and our team to get the job done. Drive safely, and we hope to work with you again at Royal Volkswagen!

January 19, 2021

Because of his professional demeanor and congenial personality, Carter Ward made my automobile shopping experience both productive and pleasurable. He really gained my confidence when I asked him the More

by cholley49
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Carter Ward
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 20, 2021 -

Royal Automotive responded

Thank you so much for taking the time to leave us a review! We couldn't be happier to hear that Carter took such good care of you here at Royal Volkswagen, and we will be sure to let him know that you appreciate his help. It means a lot to know that you will refer us to others, and we hope that you continue to enjoy your newly purchased vehicle!

January 12, 2021

Very Satisfied, very nice people!! My salesman Josh Miceli was very helpful and was willing to take the time to explain everything to me to ensure I was purchasing the right truck for me. I appreciate More

by Steve H
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Josh Miceli
Jan 12, 2021 -

Royal Automotive responded

Steve - Thank you for taking the time to share! We strive to deliver a seamless purchase experience, and it is wonderful to hear that this was reflected in your time working with Josh. Congratulations on your new truck and drive safely! We hope to earn your business again at Royal Volkswagen!

January 11, 2021

Very friendly people service was done in a timely manner. No hassles Brandon was great to deal with. Then he disscussed up coming service requirements over all great experience. More

by Gil
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brandon
Jan 12, 2021 -

Royal Automotive responded

Feedback like this always makes us smile, Gil! It's fantastic to hear that Brandon went above and beyond to make your service visit exceptional. Thank you for trusting Royal Volkswagen with your vehicle and your business!

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