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Royal Buick GMC Cadillac - Service Center

Tucson, AZ

4.2
142 Reviews

142 Reviews of Royal Buick GMC Cadillac - Service Center

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October 03, 2022

Amanda did a great job finding the right car for me. And during this process, she answered all of my questions and patiently guided me through the paperwork and computer aps needed to close the deal. I More

by dmdonn333
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Amanda Hayes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 05, 2022 -

Royal Buick GMC of Tucson responded

Reviews like yours are truly a breath of fresh air! The member of the team you have mentioned is truly an invaluable asset and we appreciate everything that they do. We will be sure to pass on your very kind compliments and we encourage you to call or stop by if there is anything else that we can do for you. Best, Todd - Royal Automotive Group, feedback@royaltucson.com

October 03, 2022

We loved working with Amanda. She was patient, understanding and helpful. Buying a car has always been stressful in the last and we dreaded going to the dealership. This was the f More

by Sarenal
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Amanda Hayes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 05, 2022 -

Royal Buick GMC of Tucson responded

Thank you for your kind words and for taking the time to inform us of your ongoing positive experience. We are sincerely pleased to know that Amanda's efforts have made the difference in your car buying experience. Your testimonial gives us the knowledge that we are making a significant impact and moving forward in a positive light. If you ever have additional questions or need service, we are more than happy to lend a hand. Best, Todd - Royal Automotive Group, feedback@royaltucson.com

September 21, 2022

Always have a wonderful experience. This is my third lease and Michelle was exceptional along with Scott and Christian! More

by LWRIGHT239
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Germaine Kendrick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michelle Studnicky
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 22, 2022 -

Royal Buick GMC of Tucson responded

Thank you so much for your feedback as well as your loyalty. I appreciate building long term customer relationships and I truly value your business. Best, Todd - Royal Automotive Group, feedback@royaltucson.com

August 22, 2022

Chris Savastano has been my service advisor for many years. If there is an award given for Service Advisor of the Year, Chris should receive it every year. He is efficient, intelligent and never fails t More

by Miles to go!
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Chris Savastano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 24, 2022 -

Royal Buick GMC of Tucson responded

Reviews like yours are truly a breath of fresh air! The member of the team you have mentioned is truly an invaluable asset and we appreciate everything that they do. We will be sure to pass on your very kind compliments and we encourage you to call or stop by if there is anything else that we can do for you. Best, Todd - Royal Automotive Group, feedback@royaltucson.com

July 30, 2022

I’ve purchased three cars there in the last 6 years. Won’t go back. More

by jjprunty
Customer Service
Friendliness
Overall Experience
Recommend Dealer
No
Employees Worked With
Mike Van Erem
1.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Smith
1.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 01, 2022 -

Royal Buick GMC of Tucson responded

We appreciate your feedback regarding your recent experience. We don't want to lose a loyal customer or miss out on the opportunity to grow as a company. We'd like the chance to speak with you and hear your feedback regarding your visit. Please contact us at your earliest convenience. Sincerely, Todd - Royal Automotive Group, feedback@royaltucson.com

April 26, 2022

i dont even want to give 1 star to the poor customer service that i recieved not once not twice but 3 times here at Royal. Not 1! not only did i call to make sure my car was going to be taken care of by More

by threadwreckage29
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
No
Employees Worked With
Robert Cabral
Apr 28, 2022 -

Royal Buick GMC of Tucson responded

We acknowledge your review and are currently looking into the events you’ve detailed.

December 17, 2021

He's a superhero, Making sure all my needs and concerns are addressed and solved, fixed right while making sure my needs are paramount. His direct and honest help is what keeps me coming back to Royal. More

by photo35
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Jim Bingham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 20, 2021 -

Royal Buick GMC of Tucson responded

Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Best, Todd - Royal Automotive Group, feedback@royaltucson.com

September 22, 2021

Took my vehicle for a service and Marcos was my advisor. He was amazing. Was really friendly, energetic and knowledgeable and kept me in touch on what was going on with my vehicle. Been to a few places to h More

by Colleen P
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Marcos Rodriguez
Sep 23, 2021 -

Royal Buick GMC of Tucson responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Best, Todd - Royal Automotive Group, feedback@royaltucson.com

July 30, 2021

I wish I could say that I had good service from Royal GMC but it was horrible from start to finish. Chris (service advisor) did not follow through on what he said he would do. Parts (Tyler) did not follow t More

by ellaraedixon1
Customer Service
Quality of Work
Friendliness
Overall Experience
Recommend Dealer
No
Employees Worked With
Chris Savastano
1.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Smith
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tyler in Parts
Aug 05, 2021 -

Royal Buick GMC of Tucson responded

Thank you for sharing this review regarding your experience with us. I’d like to discuss this with you further if you could please contact me at your earliest convenience. Sincerely, Todd - Royal Automotive Group, feedback@royaltucson.com

Aug 06, 2021 -

ellaraedixon1 responded

I can be reached at 520-401-5835

June 06, 2021

Went in for an oil change, and walked out with a new Denali. Loved working with Julio. Great service, very friendly! Julio is a keeper. He absolutely loves his job, and it shows! More

by barteldrb
Customer Service
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Julio Olivas
Jun 08, 2021 -

Royal Buick GMC of Tucson responded

Thank you so much for your review! Happy customers are our goal and our mission and it’s exciting to see that this was delivered to you during your experience. Should there be anything else you need, please don’t hesitate to let us know. Best, Todd - Royal Automotive Group, feedback@royaltucson.com

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