Royal Buick GMC of Tucson - Service Center

Amanda did a great job finding the right car for me. And during this process, she answered all of my questions and patiently guided me through the paperwork and computer aps needed to close the deal. I And during this process, she answered all of my questions and patiently guided me through the paperwork and computer aps needed to close the deal. I highly recommend Amanda to handle your new car needs. Dennis Donnelly More

We loved working with Amanda. She was patient, understanding and helpful. Buying a car has always been stressful in the last and we dreaded going to the dealership. This was the f She was patient, understanding and helpful. Buying a car has always been stressful in the last and we dreaded going to the dealership. This was the first time we didn’t feel pressured or uncomfortable. Amanda listened to us and gave us space to make this important decision! We loved working with her and we’re grateful for her help and guidance. We LOVE our new car!! Thank you Amanda! We highly recommend Amanda and Royal! We had the best experience! More

Always have a wonderful experience. This is my third lease and Michelle was exceptional along with Scott and Christian! This is my third lease and Michelle was exceptional along with Scott and Christian! More

Chris Savastano has been my service advisor for many years. If there is an award given for Service Advisor of the Year, Chris should receive it every year. He is efficient, intelligent and never fails t years. If there is an award given for Service Advisor of the Year, Chris should receive it every year. He is efficient, intelligent and never fails to fix my car problems. Thank you Chris !! More

I’ve purchased three cars there in the last 6 years. Won’t go back. Won’t go back. More

i dont even want to give 1 star to the poor customer service that i recieved not once not twice but 3 times here at Royal. Not 1! not only did i call to make sure my car was going to be taken care of by service that i recieved not once not twice but 3 times here at Royal. Not 1! not only did i call to make sure my car was going to be taken care of by the right person i expressed what the problem was and what needed to be done. not only did i haver to wait 5 days to bring it in, they had it 12 hours and didnt take care of the problem. released my car without verifying that it was ok they just handed the keys over and didnt even ask for a name. the gas light was on and 35 miles were unaccounted for. thats not how i dropped it off. 3 days later i take it back in because thats when they said they had an opening to fix the problem they didnt in the first place i waited 2 hours for them to give me a completely different diagnosis. then went on to tell me he would order the part then call me when it came in. negative. thats not going to happen. so i called to have him call me back and on monday still no word from anyone. i finally get a hold of justin who says he had no idea about any of this and find out Robert hadnt even ordererd the tire and wheel. what a circus.i just want my car taken care of with the warranty i pay good money for. and i want it done properly. you want to keep someone on your payroll that is a dishonest lazy terrible customer service skills backdoor weasal that has zero knowledge of what hes hired to do...go right ahead. no one else would take him anyway, but i just want what i pay for and not the run around because im a girl. my car, a week later, still isnt fixed More

He's a superhero, Making sure all my needs and concerns are addressed and solved, fixed right while making sure my needs are paramount. His direct and honest help is what keeps me coming back to Royal. are addressed and solved, fixed right while making sure my needs are paramount. His direct and honest help is what keeps me coming back to Royal. More

Took my vehicle for a service and Marcos was my advisor. He was amazing. Was really friendly, energetic and knowledgeable and kept me in touch on what was going on with my vehicle. Been to a few places to h He was amazing. Was really friendly, energetic and knowledgeable and kept me in touch on what was going on with my vehicle. Been to a few places to have my vehicle serviced and haven’t had this kind of experience. Definitely going back to see Marcos at Royal Buick! More

I wish I could say that I had good service from Royal GMC but it was horrible from start to finish. Chris (service advisor) did not follow through on what he said he would do. Parts (Tyler) did not follow t but it was horrible from start to finish. Chris (service advisor) did not follow through on what he said he would do. Parts (Tyler) did not follow through on what he said. Justin (manager) never followed up after I called him. Even picked up my car, I got a mile or so from dealer and had to go back because job was not done completely. I have had Ford vehicles before and was always satisfied with my service at the Ford Dealerships. I'm disappointed that GMC was not even close to the customer service they provided. More

Went in for an oil change, and walked out with a new Denali. Loved working with Julio. Great service, very friendly! Julio is a keeper. He absolutely loves his job, and it shows! Denali. Loved working with Julio. Great service, very friendly! Julio is a keeper. He absolutely loves his job, and it shows! More