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Royal Buick GMC Cadillac - Service Center
Tucson, AZ
Customer Service
Quality of Work
Friendliness
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Overall Experience
A dealership's rating is calculated by averaging scores from reviews received in the past 24 months
130 Reviews of Royal Buick GMC Cadillac - Service Center
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January 28, 2021
"This was my first appointment with Mr. Park and he went..."
- ckenningtonThis was my first appointment with Mr. Park and he went above and beyond to answer all my questions. Extremely happy with Mr. Park and my servicing of my vehicle. Thank you - Craig
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Helpful November 19, 2020
"We had some issues with our vehicle that we paid cash!!!!..."
- rlabradoWe had some issues with our vehicle that we paid cash!!!! We call our salesman, no response, then we called the service department , no response . We had to call twice to get someone to attend our issues with our call. Finally our car was repaired and the attitude of the service person (Mike) was some what rude and short in attitude. Frankly, we are not satisfied with the repairs. Have taken the car to Firestone!!
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October 05, 2020
"Jason was knowledgeable and never pressured us. Amazing..."
- Hillary.OHLMAIERJason was knowledgeable and never pressured us. Amazing experience-why we keep coming back. Thank you, Jason for working so hard abs making it possible!
Read MoreJuly 03, 2020
"Great Dealer with Great People"
- huds1976I have had my vehicles serviced at this dealer for nearly 10 years and have also bought multiple vehicles from them. Always a great experience. Rocky at the service drive, Chris S service advisor, and Susan the cashier are AWESOME. A special thank you to Susan who I was privileged to visit with today, July 3, 202 as her last day prior to retirement. She has been a shining star at Royal Buick for many years and I for one will be sorry to see her move on to retirement. Best of luck to you Susan!!
Read MoreJune 21, 2020
"Susan Tobin, my favorite cashier is retiring and I have..."
- CadillacSusan Tobin, my favorite cashier is retiring and I have such mixed emotions. She certainly deserves it but I will miss her so much! She is the personification of all that is special about Royal: Friendly, honest, loyal and a great personality! She will be replaced but she will never be duplicated. Susan enjoy retirement. Carolyn and I wish you the very best. Brad Beaver
Read MoreJune 13, 2020
"Everyone at Royal Buick is great. Everyone is very..."
- jgaa4202Everyone at Royal Buick is great. Everyone is very friendly, from the receptionist Alanna to the cashier Susan and to the service advisor Savastano. I can't ask for a better bunch!
Read MoreJune 03, 2020
"Very Satisfied"
- nick02vetteThe waiting room was clean and comfortable to wait in. The time that I had to wait was actually what the serviceman Mike Van Erem told me.
Read MoreMay 28, 2020
"Friendly Smile will be missed."
- yurmanI have a been a long time customer of both Don Mackey and Royal Buick & GMC. Part of the whole experience with both dealership has been Susan the individual who takes the time to say hello and ask how you are doing. One interfaces with Susan when they are paying for the service which has been performed on their vehicles. Over the years we have come to know each other better and it's like family. I have found that Susan will be retiring this coming July, to me,, Susan will be solely missed and I wish her the best in her new journey in life.
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Susan
May 22, 2020
"Wonderful customer service from the gentleman who greeted..."
- Sarah C.Wonderful customer service from the gentleman who greeted me, Eric, and the cashier ladies. Very kind and professional. Kept me updated the entire time. Thank you!
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