Royal Buick GMC Cadillac - Service Center

I took my 2020 GMC AT4 to this dealership on May 3 for a couple of warranty items. One was a whistling or chirping sound that comes from the motor. It happens every time the vehicle is started and sporadica couple of warranty items. One was a whistling or chirping sound that comes from the motor. It happens every time the vehicle is started and sporadically when it is being driven. The noise is very annoying and sounds like a fan belt slipping but at a higher pitch. My service person is Jay. After a couple of days Jay says that the noise is coming from the GM installed cold air intake. Since the vehicle is still under the bumper-to-bumper and the drivetrain warranty, I request that the intake be either replaced or repaired so that the noise goes away. They acknowledge that the noise is there but refuse to fix it because a new GM intake "will eventually make the same noise." Jay gives me the number to GM Customer Service. The Customer Service person spends a couple of weeks telling me they will fix the intake problem as soon as she can contact the service person. After pushing a little harder following two weeks of no results, she basically parroted the works of Jay the service person. After another week or so she said her supervisor would call. Still have not heard back after about 5 weeks. Called Customer Service again on June 5 and they assigned me a new case. Was supposed to hear back on June 7 but I didn't. I called again June 8 and left a message. Heard nothing. Called on June 9 and notes on the new case say she called and left message on June 8. She didn't. Left another message June 9. Still waiting for a call. More

Derek Deckens is the reason I continue to buy vehicles from Royal Cadillac. He is one of two sales representatives that I've bought two vehicles from and he'll be the only one I'll buy a third from. I'd g from Royal Cadillac. He is one of two sales representatives that I've bought two vehicles from and he'll be the only one I'll buy a third from. I'd give him a sixth star if I could. More

The service drive personnel here are a top notch group. They are very curtious and respectful. They do their jobs with the up most respect in taking care of their customers. They are very curtious and respectful. They do their jobs with the up most respect in taking care of their customers. More

While dealing with 2 medical crisis with family members the transmission of our 10 year old GMC Acadia went out. Length of time in the shop unknown, creating a hardship of reaching the family members in m the transmission of our 10 year old GMC Acadia went out. Length of time in the shop unknown, creating a hardship of reaching the family members in medical crisis. Royal Buick generously provided us with a loaner vehicle until ours is back on the road. I don’t know who authorized it but I spoke with Scott, and thanked the dealership for helping us in this way. More

Beth-GM Service Drive is very outgoing and friendly. Makes you feel welcome right away! I always enjoy doing business with Royal Buick because of their employees! Makes you feel welcome right away! I always enjoy doing business with Royal Buick because of their employees! More

We were all packed and ready to head back home to Oregon when the fuel filter light went on. Even though the service department was slammed that day, they said they would work us in. Beth greeted us as I g when the fuel filter light went on. Even though the service department was slammed that day, they said they would work us in. Beth greeted us as I got out of our track and was very sympathetic and supportive of our situation. Germaine Kendrick what is the service manager that checked us in and said that it could be up to four hours to get our fuel filter replaced. As it turns out between Germaine and the service department we were back on the road in a couple hours. This is the type of “above and beyond”service that you rarely find. As we were leaving, Beth made sure that we had cold bottles of water take with us for our trip. More

BOUGHT A NEW BUICK ENCLAVE THROUGH AHMAD AT ROYAL BUICK. $45,000. THE BRACKET FOR THE LIFT ARM FOR THE BACK HATCH BROKE. THEY RECONNECTED IT LAST YEAR. IT LASTED 4 DAYS. TOOK IT BACK IN, AND THEY REFUSED T $45,000. THE BRACKET FOR THE LIFT ARM FOR THE BACK HATCH BROKE. THEY RECONNECTED IT LAST YEAR. IT LASTED 4 DAYS. TOOK IT BACK IN, AND THEY REFUSED TO FIX IT. ROYAL WILL NEVER GET OUR BUSINESS AGAIN. AHMAD IS FANTASTIC, IN SALES THOUGH! WE DO RECOMMEND HIM! More

Ahmad and Mike are always helpful. There have been times I have had to return to ask about one thing or another and am always treated .with respect even if the questions were operator There have been times I have had to return to ask about one thing or another and am always treated .with respect even if the questions were operator error. I want to mention Susan and Beth. They are the greeters. They do a heck of a job. I am willing to bet some of the folks they come into contact with are having a bad day but they make it a brighter day. More

Mike has helped me with several vehicles and take great care and is very honest to deal with care and is very honest to deal with More

Whenever we bring any vehicle in, Chris treats us like we are the most important people there. If there is a larger repair needed, he keeps us in the loop throughout the process. are the most important people there. If there is a larger repair needed, he keeps us in the loop throughout the process. More