After searching for the perfect Jeep for my wife we ended up at Royal Gate in Columbia. The car buying experience in general was the normal back and forth negotiating I've come accustomed to when buying a vehicle. At first the only problem was the noticeable noise coming from the driver's door that wasn't occurring on any other doors or with any of the other Jeeps we drove. The dealer agreed to take care of it at a later time if we brought it back in. We did of course and then the headaches started. They couldn't figure out was wrong then they said they fixed it then it was still not fixed. It was a giant headache to which led to them eventually just replacing the window.
Then came the issues with the registration. After working with their finance department and giving all the necessary paperwork to register the vehicle out of state, since we're military, they ended up still registering it in IL and told us to deal with it. Spoke to the GM and he didn't feel he should have to do anything more to fix it. Great customer service technique!!!
Finally, I went to have leather seats installed by them and a 1 day process turned into a 3 day disaster. Thanks to the apparent lack of communication and professionalism they failed to get the vehicle sent off to the outside vendor to have the work done on the first day. Then on day two something else prevented them from returning it although the service personnel, Mike, couldn't seem to answer why. On day three I finally got word it was done but when I went in the unprofessional behavior really came out when I informed them that they cut one of the wires for the lighting under my seat.
The salesperson I worked with Salvator Pineiro decided to start arguing with me about the pricing and how they are not responsible for the wire being cut. Threatened me with taking it to management then simply walked off pissed off when they told him to send the vehicle to get fixed. Given the lengthy delay to get the vehicle back the first time and the fact I live 40 minutes away I wasn't about to go through with that non-sense. I asked them instead to simply reimburse me for the lights ($70) but they wouldn't.
Bottom line...Don't buy a car from them and don't take a car in to them for service.
Whatever happened to the customer is always right and being respectful?