Royal Kia - Service Center

Just a few observations. I have been a Royal Kia customer for 12 years. Their customer service is second to none. Their service advisors are good folks who really try to p I have been a Royal Kia customer for 12 years. Their customer service is second to none. Their service advisors are good folks who really try to please. However several recent experiences I have had with Royal service bear commenting on. First, I found it necessary TWICE to try to contact the service manager by email. So, i went to the Royal website where I found his name and a link to his email address. I used the link (which is right below his photo} and left a message for him. In no time at all (on both occasions} I received an email and phone call from Royal Kia Sales trying to interest me in buying a new Kia. Now, why was that? Perhaps their email system is so screwed up that this sort of error is made repeatedly. If so, that is sheer incompetence on the part of their IT system. Or, it could be tactical to divert me from my intended recipient (service manager) to sales where I might be talked into buying a new car. If it is tactical, IT IS UNETHICAL. Did I ever receive an acknowledgement of my original message to the service manager? No, not at all! These are troubling circumstances! Second, I recently (few weeks ago), Royal replace the long block of my car under KIA'S extended warranty. After driving the car for about a week, I noticed a growl or vibration noise coming from under the hood upon initial acceleration only. So, I wondered if this noise( it's cause) is something that would have occurred in any event, or did it originate as the proximate result of the engine replacement. So, I called the service department, spoke to a fellow, and explained the reason for my call. The words were scarcely out of my mouth when this fellow told me That If I brought the car in for a diagnosis, it would cost me $170 just for the service department to have a look. He went on to say that the extended warranty only covered the replacement of the engine block and he went on to rattle off any number of reasons that this noise may be happening emphasizing that the extended warranty would cover nothing else. True enough, Not once did he entertain the possibility that the problem might be related to the replacement performed by Royal. He was adamant but not discourteous.. So, I would have to pay an upfront cost of $170 to find out why this might happen on the heels of the engine replacement. He was doing his job as he should. But I felt a little uneasy and stone walled. Maybe my reaction is unjustified. I don't know. The readers herein can make up their own minds. More

Aaron Thomke was awesome, he puts no pressure on buying the car and give all the details. Fully recommended as a sales representative. the car and give all the details. Fully recommended as a sales representative. More

Top notch in all respects. Great experience with sales and service personnel. And, the car has been great! Great experience with sales and service personnel. And, the car has been great! More

Worse service in-take experience I've seen in over 20 years of owning diverse vehicles. Jim Click is much better. years of owning diverse vehicles. Jim Click is much better. More

Dave Loper is a knowledgeable professional that cares about his customers. Quality and attention to detail. about his customers. Quality and attention to detail. More

I have purchased my first Kia here and am on my third one since. I believe in this dealership. Recently while making a major tire investment, having fast service and quality people are very important. A disc since. I believe in this dealership. Recently while making a major tire investment, having fast service and quality people are very important. A discount shop failed me when I had a flat tire and when my Kia dealer had a mailer buy 3 get 1 for $1! That’s amazing for a $330 tire. I jumped on it. The appointment for the exact tire I had was made easily and conveniently for my schedule. The service manager even called me to come on in early if I wanted. I was extremely happy. The tires are awesome and look great. I feel confident and safe with these very expensive tires. They are worth the money. I dare say the Kia Cadenza saved my life and I wanted to have the Michelin brand when it comes to my safety. As for the ride and the performance it is very obvious I made the right choice. More

Everyone from the driveway to my service consultant addressed me by name and was very patient and after I dropped off my car, I was called with status updates. Great experience! addressed me by name and was very patient and after I dropped off my car, I was called with status updates. Great experience! More

Matt, Pete, Angel, Carlos, and Seth are fabulous. I have never received such personable, kind, honest, and reliable service. The service on my car was the best I've experienced since purchasing my KI I have never received such personable, kind, honest, and reliable service. The service on my car was the best I've experienced since purchasing my KIA. More

I believe to have not had a worst service experiencie in many years. The car is under my sister´s name: CECILIA SANCHEZ. From the start I notified the service department and gave them my cel number. It took many years. The car is under my sister´s name: CECILIA SANCHEZ. From the start I notified the service department and gave them my cel number. It took 3 reservations, cancelations because of your mistakes, notices of missed apointments (there were none), 3 hour wait at the lounge not been notified the car was ready; double charge for the service; and everytime blaming me for your people mistakes. Am glad I do not own a KIA and most likely never will. Cordially, More

Richard was very personable and he kept me informed of progress of vehicle. He walked me out to my car after checking out and that’s great customer service. progress of vehicle. He walked me out to my car after checking out and that’s great customer service. More