"Seemingly nice guy until he blew it..."
I had called Daniel for some help with a service issue. He was a pretty nice guy when we talked, though he didn't entirely seem to know what he was doing. While waiting for some info, we somehow talked about something that got into my family. I told him I was married to the most wonderful man alive - and then went silent. It was a pretty awkward silence and I thought he at first put me on hold but I could here him breathing in constant sighs behind the phone. I asked if he was okay and he said, "shut the **** up fa**ot." Needless to say, I defended myself for being gay and he started yelling at me about how I'm an "abomination of man" and "will burn in xxxx for [my] sins". I decided then threatened my lawyer on him at which he responded that there is no proof of this happening and he would find me in person and use his "veteran skills" to kill me. I then hung up because I have severe cyberphobia when it comes to people finding my location and for some reason I got myself worked up into thinking he had triangulated my position with cellular towers and was on his way with an assault rifle or something. I called the cops and they said they'd keep a close watch on the neighborhood and to call them if something happened. Nothing came of it, so I just forgot about it until recently when I drove by the dealership and I wrote this review. I'd really appreciate if this was investigated and he was punished, because he seriously took the situation way out of hand.
Employees Worked With
"DOES NOT HONOR WARRANTY. MANAGEMENT REFUSED TO RESPOND."
I took my 2015 CX5 for its 28K service. The car was actually less than 28K and under full warranty. They told me that my brakes needed replaced because they were rusted and said the warranty wouldn't cover me because I had lived near the ocean. Now.... I am 60 years old, drove the car to the store and back and for errands. It was parked in a dry location. NEVER have I had a brake job at 28K or been told my warranty didn't count because I lived on the coast! Seriously? Even though the Mazda warranty shows no such exclusion, they refused to fix it without me paying $469.95! Additionally, all attempts to resolve this with management by email, phone, and in person have resulted in no response from anyone. Promises of callbacks have not happened. Ignoring their customers is their idea of resolution.
DO NOT take your vehicle to Royal Moore for service! I also recommend that you DO NOT PURCHASE a vehicle from people who obviously don't believe in customer service or satisfaction.
"Our first oil change after purchasing a new Mazda. "
Everything went as scheduled with very courteous and professional service. We received a reminder E-mail with directions and what to expect. We were greeted at the dealership and treated as if we were the most important customers they had.
Employees Worked With